About the role
PURPOSE and SCOPE:
Reporting to the Director of Global Product Support, the Product Support Supervisor coordinates a team of in-territory representatives to provide after sales support for MacDon equipment. They schedule staff activities, assist with troubleshooting of technical issues, and drive continued improvement within the group.
RESPONSIBILITIES:
- Coordinate support activities conducted by the North American Product Support Representatives including field support, call support, issue reports, etc.
- Collaborate with the global Product Support team to assist with resolution of field issues.
- Work with Product Support staff in troubleshooting and developing solutions to technical issues.
- Review and provide visibility on daily team activities, expense reports, schedule, leave, etc.
- Provide guidance and support to the Product Support Reps in growing dealer relationships, educating customers, and addressing product issues.
- Conduct annual performance reviews and work with the team to action growth opportunities
- Travel with territory representatives to understand and support their work.
QUALIFICATIONS:
-
Related University or College Degree, or equivalent experience
-
Proven leadership experience with a focus on relationship building
-
Excellent communication and interpersonal skills, including the ability to work with a remote team
-
A solid technical background in diagnosis and repair of Mechanical, Hydraulic, and Electrical systems
-
Proficient with Microsoft Products: Office, Word, Excel, Outlook, and PowerPoint
-
Ability to travel ((up to 20% of time) in North America and internationally
-
Must hold and maintain valid driver’s license
####Job Details
######Location
- Canada
About MacDon Industries Ltd
Harvesting Performance
For nearly 70 years MacDon has been a world leader in technology, innovation, and manufacturing of high-performance harvesting equipment. Their harvesting history is rooted deep in the rich prairie heritage of Winnipeg, Manitoba, Canada. MacDon products are distributed and supported worldwide from offices in Canada, the United States, Australia, Russia, Brazil, and Germany.
MacDon's relentless pursuit of improvement is driven by their desire to make harvesting easier and more productive for farmers. Working directly with producers and custom harvesters in the toughest real-world conditions; this relationship guides MacDon to pioneer industry-leading innovations like the FlexDraper®. MacDon has a worldwide reputation for excellence as The Harvesting Specialists and is proud to make equipment that help producers harvest the crops that feed the world.
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About the role
PURPOSE and SCOPE:
Reporting to the Director of Global Product Support, the Product Support Supervisor coordinates a team of in-territory representatives to provide after sales support for MacDon equipment. They schedule staff activities, assist with troubleshooting of technical issues, and drive continued improvement within the group.
RESPONSIBILITIES:
- Coordinate support activities conducted by the North American Product Support Representatives including field support, call support, issue reports, etc.
- Collaborate with the global Product Support team to assist with resolution of field issues.
- Work with Product Support staff in troubleshooting and developing solutions to technical issues.
- Review and provide visibility on daily team activities, expense reports, schedule, leave, etc.
- Provide guidance and support to the Product Support Reps in growing dealer relationships, educating customers, and addressing product issues.
- Conduct annual performance reviews and work with the team to action growth opportunities
- Travel with territory representatives to understand and support their work.
QUALIFICATIONS:
-
Related University or College Degree, or equivalent experience
-
Proven leadership experience with a focus on relationship building
-
Excellent communication and interpersonal skills, including the ability to work with a remote team
-
A solid technical background in diagnosis and repair of Mechanical, Hydraulic, and Electrical systems
-
Proficient with Microsoft Products: Office, Word, Excel, Outlook, and PowerPoint
-
Ability to travel ((up to 20% of time) in North America and internationally
-
Must hold and maintain valid driver’s license
####Job Details
######Location
- Canada
About MacDon Industries Ltd
Harvesting Performance
For nearly 70 years MacDon has been a world leader in technology, innovation, and manufacturing of high-performance harvesting equipment. Their harvesting history is rooted deep in the rich prairie heritage of Winnipeg, Manitoba, Canada. MacDon products are distributed and supported worldwide from offices in Canada, the United States, Australia, Russia, Brazil, and Germany.
MacDon's relentless pursuit of improvement is driven by their desire to make harvesting easier and more productive for farmers. Working directly with producers and custom harvesters in the toughest real-world conditions; this relationship guides MacDon to pioneer industry-leading innovations like the FlexDraper®. MacDon has a worldwide reputation for excellence as The Harvesting Specialists and is proud to make equipment that help producers harvest the crops that feed the world.