Junior IT Business Partner (4 Month Co-op - Hybrid)
Top Benefits
About the role
Jr. IT Business Partner (4 Month Co-op – Hybrid)
Who We Are:
Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.
At Util-Assist, our people are our power. We foster a flexible, supportive workplace grounded in four core values: Deliver Excellence, Put People First, Do the Right Thing, and Be Humble. Recognized as a Great Place to Work®, we offer rewarding, purpose-driven careers where you can grow, innovate, and make a real impact.
Learn more at www.util-assist.com.
️****The Opportunity:
We are seeking a skilled Jr. IT Business Partner to join our growing Innovation & Technology team! As a Jr. IT Business Partner**,** you will play a vital role in connecting business needs with IT solutions by gathering requirements, supporting testing, and facilitating communication between teams. They help ensure projects align with business goals and drive process improvements across the organization.
What You’ll be Doing:
- Collaborate with various business units to understand their goals, challenges, and opportunities related to AI solutions
- Support teams by attending interviews, workshops, and process walkthroughs and assist with documenting detailed business requirements
- Act as a liaison between business stakeholders and IT teams to ensure a shared understanding of project objectives.
- Facilitate regular check-ins and feedback loops between business and technical teams.
- Ensure that business input is accurately reflected in technical design and implementation.
- Work closely with IT/AI teams to support the design, development, and testing of Microsoft Agent tools (e.g., Copilot, MS Agents).
- Participate in UAT (User Acceptance Testing) and assist business units in validating that solutions meet their needs.
- Work with PM's to maintain organized and up-to-date documentation of requirements, decisions, and project progress.
- Stay current with trends in AI, automation, and digital assistants (especially within Microsoft 365 ecosystem).
- Identify opportunities for further AI use cases within the business.
- Proactively suggest enhancements or improvements based on feedback and observations.
What Skills Do You Need:
- Enrolled in Post Secondary education in Computer Science
Why You’ll Love Working at Util-Assist
At Util-Assist, we believe work should empower you—not overwhelm you. Here’s what makes us a great place to grow your career:
- Work-Life Balance: Enjoy a truly flexible work environment with hybrid work arrangements and adaptable hours.
- Summer Hours Program: Flex your schedule to enjoy extra days off from June to August
- Upfront Vacation & Birthday Day Off: Get your full vacation balance at the start of the year and celebrate your birthday your way with a paid day off
- Award-Winning Culture: Be part of a collaborative, inclusive, and growth-focused team that’s proud to be certified as a Great Place to Work® four years running.
- Comprehensive Wellness Support: Access a full Employee Assistance Program with mental health resources, Nutritional Health Coaching, a Health Care Spending Account, and recognition as one of the Best Places to Work for Mental Wellness in 2025
- Career Growth: Thrive in a fast-growing company where your ambitions are supported and your development matters.
- Innovative Environment: Work at the forefront of utility transformation, surrounded by forward-thinking teammates and impactful projects.
- Competitive Compensation: Receive a pay package that recognizes your expertise and contributions.
- Comprehensive Benefits: Access generous health and dental coverage with low premiums, and RRSP matching to support your long-term goals.
- Parental Leave Top-Up: Growing your family? We provide enhanced support through our parental leave top-up program.
- Perks & Discounts: Take advantage of exclusive offers on fitness memberships, mobile/data plans, and vehicle purchases.
To work with us, successful candidates must complete a SIN and passport verification and pass a police vulnerability check.
We understand that great talent comes in many forms—even if you don’t meet every requirement listed, we encourage you to apply if you’re excited about the role and eager to learn and grow in a dynamic environment.
Util-Assist is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals and provide accommodations during the recruitment process upon request. To request accommodation, please contact us at hr@util-assist.com*. All accommodation requests will be handled confidentially.*
Please note that Util-Assist does not offer immigration-related support, such as visa sponsorship, work permit applications, or permanent residency assistance. Candidates must have current legal authorization to work in Canada or the U.S. Sponsorship decisions, if any, are made on a case-by-case basis based on business needs.
Individuals interested in applying please submit resume and cover letter by:
September 9, 2025
We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.
About Util-Assist Inc.
Util-Assist is a recognized innovator in technology and data-driven solutions for utilities. Our solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. With professional services and managed services for electric, water and gas, utilities rely on us to help them drive digital innovation that reshapes the utility landscape.
Our professional services include smart grid consulting services, systems integration services, AI-powered predictive analytics, robotic process automation, and customer experience solutions. Managed services include PowerAssist (a holistic outage management contact centre), SecureAssist (substation monitoring), CustomerAssist (back-end billing, call centre and exception management), and managed services for technology solutions.
Our Story
Util-Assist was established in 2005 when Ontario became one of the first jurisdictions in North America to mandate smart meters be installed on every home. Util-Assist supported utilities and protected their interests by operating in the middle ground between vendors and utilities. Util-Assist now applies the knowledge we gained to electric, water and gas projects in other provinces and throughout the United States. In fact, Util-Assist has managed more AMI projects than any other consulting firm in North America. Util-Assist has since expanded services beyond consulting to meet utilities' new and emerging needs in conservation, outage management and managed services.
For the last three years, Util-Assist has earned national distinction as an Employee Recommended Workplace. For more information, visit www.util-assist.com.
Junior IT Business Partner (4 Month Co-op - Hybrid)
Top Benefits
About the role
Jr. IT Business Partner (4 Month Co-op – Hybrid)
Who We Are:
Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.
At Util-Assist, our people are our power. We foster a flexible, supportive workplace grounded in four core values: Deliver Excellence, Put People First, Do the Right Thing, and Be Humble. Recognized as a Great Place to Work®, we offer rewarding, purpose-driven careers where you can grow, innovate, and make a real impact.
Learn more at www.util-assist.com.
️****The Opportunity:
We are seeking a skilled Jr. IT Business Partner to join our growing Innovation & Technology team! As a Jr. IT Business Partner**,** you will play a vital role in connecting business needs with IT solutions by gathering requirements, supporting testing, and facilitating communication between teams. They help ensure projects align with business goals and drive process improvements across the organization.
What You’ll be Doing:
- Collaborate with various business units to understand their goals, challenges, and opportunities related to AI solutions
- Support teams by attending interviews, workshops, and process walkthroughs and assist with documenting detailed business requirements
- Act as a liaison between business stakeholders and IT teams to ensure a shared understanding of project objectives.
- Facilitate regular check-ins and feedback loops between business and technical teams.
- Ensure that business input is accurately reflected in technical design and implementation.
- Work closely with IT/AI teams to support the design, development, and testing of Microsoft Agent tools (e.g., Copilot, MS Agents).
- Participate in UAT (User Acceptance Testing) and assist business units in validating that solutions meet their needs.
- Work with PM's to maintain organized and up-to-date documentation of requirements, decisions, and project progress.
- Stay current with trends in AI, automation, and digital assistants (especially within Microsoft 365 ecosystem).
- Identify opportunities for further AI use cases within the business.
- Proactively suggest enhancements or improvements based on feedback and observations.
What Skills Do You Need:
- Enrolled in Post Secondary education in Computer Science
Why You’ll Love Working at Util-Assist
At Util-Assist, we believe work should empower you—not overwhelm you. Here’s what makes us a great place to grow your career:
- Work-Life Balance: Enjoy a truly flexible work environment with hybrid work arrangements and adaptable hours.
- Summer Hours Program: Flex your schedule to enjoy extra days off from June to August
- Upfront Vacation & Birthday Day Off: Get your full vacation balance at the start of the year and celebrate your birthday your way with a paid day off
- Award-Winning Culture: Be part of a collaborative, inclusive, and growth-focused team that’s proud to be certified as a Great Place to Work® four years running.
- Comprehensive Wellness Support: Access a full Employee Assistance Program with mental health resources, Nutritional Health Coaching, a Health Care Spending Account, and recognition as one of the Best Places to Work for Mental Wellness in 2025
- Career Growth: Thrive in a fast-growing company where your ambitions are supported and your development matters.
- Innovative Environment: Work at the forefront of utility transformation, surrounded by forward-thinking teammates and impactful projects.
- Competitive Compensation: Receive a pay package that recognizes your expertise and contributions.
- Comprehensive Benefits: Access generous health and dental coverage with low premiums, and RRSP matching to support your long-term goals.
- Parental Leave Top-Up: Growing your family? We provide enhanced support through our parental leave top-up program.
- Perks & Discounts: Take advantage of exclusive offers on fitness memberships, mobile/data plans, and vehicle purchases.
To work with us, successful candidates must complete a SIN and passport verification and pass a police vulnerability check.
We understand that great talent comes in many forms—even if you don’t meet every requirement listed, we encourage you to apply if you’re excited about the role and eager to learn and grow in a dynamic environment.
Util-Assist is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals and provide accommodations during the recruitment process upon request. To request accommodation, please contact us at hr@util-assist.com*. All accommodation requests will be handled confidentially.*
Please note that Util-Assist does not offer immigration-related support, such as visa sponsorship, work permit applications, or permanent residency assistance. Candidates must have current legal authorization to work in Canada or the U.S. Sponsorship decisions, if any, are made on a case-by-case basis based on business needs.
Individuals interested in applying please submit resume and cover letter by:
September 9, 2025
We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.
About Util-Assist Inc.
Util-Assist is a recognized innovator in technology and data-driven solutions for utilities. Our solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. With professional services and managed services for electric, water and gas, utilities rely on us to help them drive digital innovation that reshapes the utility landscape.
Our professional services include smart grid consulting services, systems integration services, AI-powered predictive analytics, robotic process automation, and customer experience solutions. Managed services include PowerAssist (a holistic outage management contact centre), SecureAssist (substation monitoring), CustomerAssist (back-end billing, call centre and exception management), and managed services for technology solutions.
Our Story
Util-Assist was established in 2005 when Ontario became one of the first jurisdictions in North America to mandate smart meters be installed on every home. Util-Assist supported utilities and protected their interests by operating in the middle ground between vendors and utilities. Util-Assist now applies the knowledge we gained to electric, water and gas projects in other provinces and throughout the United States. In fact, Util-Assist has managed more AMI projects than any other consulting firm in North America. Util-Assist has since expanded services beyond consulting to meet utilities' new and emerging needs in conservation, outage management and managed services.
For the last three years, Util-Assist has earned national distinction as an Employee Recommended Workplace. For more information, visit www.util-assist.com.