At Manulife Bank we are committed to protecting our customers and our business from fraud. Manulife Bank is seeking a strategic and technically proficient Head of Anti-Fraud Oversight, Manulife Bank to lead the development, execution, and continuous enhancement of the Bank’s anti-fraud oversight program. This individual contributor role is pivotal in shaping the Bank’s fraud risk posture, ensuring alignment with regulatory expectations, enterprise standards, and emerging threats.

The successful candidate will serve as a senior subject matter expert, providing independent challenge, strategic insights, and cross-functional leadership. You will influence fraud risk practices, collaborate with senior stakeholders across Manulife Bank and the Manulife enterprise, and foster a culture of integrity, accountability, and resilience. Join a purpose-driven organization committed to protecting customers and building a safer financial ecosystem for Canadians.

Position Responsibilities:

• Lead the strategic design, implementation and continuous development of Manulife Bank’s anti-fraud oversight framework, aligned with Canadian regulatory requirements and the enterprise anti-fraud strategy.
• Oversee and challenge fraud risk and control assessments across product lines, identifying emerging threats including synthetic identity fraud, scams, account takeovers, and third-party fraud.
• Provide subject matter expertise, guidance and advice to the Bank in the support of projects and initiatives.
• Evaluate the effectiveness of fraud controls, including authentication, monitoring, and detection technologies; provide strategic recommendations to senior leadership.
• Act as a senior escalation point for significant fraud incidents, supporting root cause analysis, response planning, and remediation.
• Develop and report on key risk indicators (KRIs) and performance metrics (KPIs) to monitor fraud trends and control effectiveness.
• Deliver timely, data-driven insights to the VP, Chief Compliance Officer, CAMLO and Chief Anti-Fraud Officer and the Board Risk Committee.
• Prepare reports and communicate to senior leaders and the Board on the status of the anti-fraud program, including key risks.
• Design targeted training and awareness programs for high-risk areas and influence enterprise-wide fraud literacy initiatives.
• Collaborate with stakeholders to embed fraud risk into new initiatives, products, and services.
• Lead compliance support for regulatory audits and examinations (e.g., OSFI).
• Stay ahead of emerging threats, regulatory changes, and industry best practices to future-proof the Bank’s fraud oversight capabilities.

Technical Expertise in Fraud:

• Deep understanding of fraud typologies such as identity theft, phishing, scams and synthetic identity.
• Proficiency in fraud detection and prevention technologies.
• Experience with fraud data analytics platforms and methodologies for rule optimization, anomaly detection, and predictive modeling.
• Knowledge of authentication frameworks including multi-factor authentication (MFA), biometrics, and digital identity solutions.
• Ability to assess tool performance, return on investment, and readiness across internal and external fraud mitigation platforms.

Key Competencies:

• Strategic Leadership : Ability to shape and influence the anti-fraud oversight strategy across the enterprise without direct authority.
• Subject Matter Expertise : Deep knowledge of anti-fraud frameworks in the banking sector and regulatory expectations.
• Regulatory Acumen : Strong understanding of OSFI and Canadian banking regulations related to anti-fraud oversight.
• Data-Driven Oversight : Proficient in leveraging analytics, KRIs, and KPIs to assess risk and drive performance.
• Enterprise Collaboration : Builds trust-based relationships across functions and geographies to drive alignment and shared accountability.
• Execution Excellence : Demonstrates ownership and follow-through on complex initiatives with high-impact outcomes.
• Analytical Rigor : Uses insights to identify trends, assess risks, and recommend actionable solutions.
• Executive Communication : Communicates complex fraud risks and strategies clearly and persuasively to senior audiences.
• Innovation & Adaptability : Leverages emerging technologies and data analytics to enhance fraud detection and prevention.
• Continuous Improvement : Identifies opportunities to optimize fraud risk management through innovation and process enhancement.

Preferred Leadership Experience :

• Strategic Program Leadership : Experience leading anti-fraud programs at a senior level, including oversight of enterprise-wide initiatives, policy development, and governance frameworks.
• Cross-Functional Influence : Proven ability to influence and align diverse stakeholders across business units, risk, compliance, operations, and global teams without direct reporting lines.
• Executive-Level Engagement : Experience presenting to and advising senior executives, board committees, and regulators on fraud risk posture, emerging threats, and strategic priorities.
• Change Management & Transformation : Led or contributed to transformation initiatives involving fraud risk modernization, technology implementation, or process optimization.
• Mentorship & Thought Leadership : Recognized as a thought leader in anti-fraud oversight practices, with a track record of mentoring peers and contributing to industry forums or working groups.
• Crisis Management : Experience managing high-impact fraud incidents or regulatory reviews, including root cause analysis, remediation planning, and stakeholder communications.

Required Qualifications:

• Bachelor’s degree in Business, Finance, Criminology, Law or related field.
• Advanced degree or professional designation preferred, such as Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS)
• Minimum 12 years of progressive experience in fraud risk management, fraud analytics, or internal audit within banking or financial services.
• Proven ability to influence senior stakeholders in a matrixed environment.
• Demonstrated expertise in managing complex fraud risks, including digital fraud, synthetic identity fraud, and third-party/vendor fraud.
• Strong strategic thinking, analytical, and communication skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$100,950.00 CAD - $181,710.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.