Bilingual Facilities Services Coordinator (English/French)- Remote
About the role
Bilingual Facilities Services Coordinator (English/French)
At BGIS, we believe facility services are about more than buildings—they're
about people. Every service request, every interaction, and every solution contributes to creating safe, productive, and exceptional environments where businesses can thrive.
We're looking for a Bilingual Facilities Services Coordinator (English/French)
who brings a passion for customer service, strong communication skills, and a solutions-focused mindset. As the first point of contact for facility-related requests, you'll play a critical role in ensuring our clients receive timely, professional, and seamless support.
If you're energized by helping people, solving problems, and working in a
fast-paced environment where no two days are the same, we'd love to hear from you.
About the Role
As a Bilingual Facilities Services Coordinator, you will be part of BGIS'
Operations Centre—the heartbeat of our service delivery organization. Supporting clients across multiple industries, you'll act as the vital link between our customers and the teams responsible for keeping facilities operating efficiently.
Whether you're responding to a service request, coordinating a technician
dispatch, or providing updates to a client, your ability to communicate effectively, prioritize appropriately, and deliver an outstanding customer experience will be key to your success.
This role offers an exciting opportunity to develop your career within a global
organization while gaining exposure to facility management, service operations, and client support.
What You'll Do
You will manage incoming service requests received through phone, email, and
online systems, ensuring each request is handled accurately, professionally, and with a sense of urgency.
Your responsibilities will include
- Serving as the first point of contact for facility-related service requests
- Responding to client inquiries in both English and Spanish
- Creating, updating, and dispatching work orders to internal and external service providers
- Assessing service requests and determining appropriate priority levels
- Coordinating with technicians, vendors, landlords, and stakeholders to support timely resolution
- Applying client-specific service procedures and escalation protocols
- Maintaining accurate records within work order management systems
- Supporting operational improvement initiatives and team projects
- Maintaining confidentiality and professionalism in all client interactions
What Makes You Successful
You understand that outstanding customer service is built on effective
communication, responsiveness, and attention to detail. You enjoy helping people, remain calm under pressure, and can balance multiple priorities in a fast-moving environment.
You are a natural problem solver who asks the right questions, gathers
information efficiently, and works collaboratively to find solutions. Whether you're speaking with clients, technicians, facility managers, or vendors, you communicate professionally and confidently.
You are adaptable, eager to learn new systems and processes, and take pride in
delivering accurate, timely support.
What You'll Bring
The ideal candidate will have
- High school completion plus a specialized business, technical, or related course
- Up to 1 year of relevant customer service, service coordination, dispatch, call centre, or administrative experience
- Fluency in both English and French, with strong verbal and written communication skills
- Strong communication and interpersonal skills
- Excellent customer service orientation
- Strong organizational and multitasking abilities
- Ability to work effectively in a fast-paced environment
- Critical thinking and problem-solving skills
- High attention to detail and accuracy
- Strong computer and keyboarding skills
- A willingness to learn new systems, processes, and technologies
Nice to Have
- Experience in facilities management, property management, building operations, or maintenance services
Work Schedule
The BGIS Operations Centre supports clients 24 hours a day, 7 days a week, 365
days a year.
This position requires
- Flexibility to work rotating shifts between 6:00 a.m. and 11:00 p.m. EST
- Availability for weekends and statutory holidays on a rotational basis
- Occasional overtime, depending on operational needs
Ready to Make an Impact?
If you're a bilingual customer service professional who thrives in a fast-paced
environment, enjoys solving problems, and is passionate about delivering exceptional service experiences, we'd love to hear from you.
Apply today and help BGIS deliver exceptional service experiences that keep
buildings—and businesses—running smoothly.
This is a regular, full-time position with a salary range of $47,118 - $58,897
per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.
#LI-JP1
Not the right fit? Search for Bilingual Facilities Services Coordinator jobs in Ottawa, Ontario, Canada
About BGIS
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de l’enseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de l’information dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.
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Bilingual Facilities Services Coordinator (English/French)- Remote
About the role
Bilingual Facilities Services Coordinator (English/French)
At BGIS, we believe facility services are about more than buildings—they're
about people. Every service request, every interaction, and every solution contributes to creating safe, productive, and exceptional environments where businesses can thrive.
We're looking for a Bilingual Facilities Services Coordinator (English/French)
who brings a passion for customer service, strong communication skills, and a solutions-focused mindset. As the first point of contact for facility-related requests, you'll play a critical role in ensuring our clients receive timely, professional, and seamless support.
If you're energized by helping people, solving problems, and working in a
fast-paced environment where no two days are the same, we'd love to hear from you.
About the Role
As a Bilingual Facilities Services Coordinator, you will be part of BGIS'
Operations Centre—the heartbeat of our service delivery organization. Supporting clients across multiple industries, you'll act as the vital link between our customers and the teams responsible for keeping facilities operating efficiently.
Whether you're responding to a service request, coordinating a technician
dispatch, or providing updates to a client, your ability to communicate effectively, prioritize appropriately, and deliver an outstanding customer experience will be key to your success.
This role offers an exciting opportunity to develop your career within a global
organization while gaining exposure to facility management, service operations, and client support.
What You'll Do
You will manage incoming service requests received through phone, email, and
online systems, ensuring each request is handled accurately, professionally, and with a sense of urgency.
Your responsibilities will include
- Serving as the first point of contact for facility-related service requests
- Responding to client inquiries in both English and Spanish
- Creating, updating, and dispatching work orders to internal and external service providers
- Assessing service requests and determining appropriate priority levels
- Coordinating with technicians, vendors, landlords, and stakeholders to support timely resolution
- Applying client-specific service procedures and escalation protocols
- Maintaining accurate records within work order management systems
- Supporting operational improvement initiatives and team projects
- Maintaining confidentiality and professionalism in all client interactions
What Makes You Successful
You understand that outstanding customer service is built on effective
communication, responsiveness, and attention to detail. You enjoy helping people, remain calm under pressure, and can balance multiple priorities in a fast-moving environment.
You are a natural problem solver who asks the right questions, gathers
information efficiently, and works collaboratively to find solutions. Whether you're speaking with clients, technicians, facility managers, or vendors, you communicate professionally and confidently.
You are adaptable, eager to learn new systems and processes, and take pride in
delivering accurate, timely support.
What You'll Bring
The ideal candidate will have
- High school completion plus a specialized business, technical, or related course
- Up to 1 year of relevant customer service, service coordination, dispatch, call centre, or administrative experience
- Fluency in both English and French, with strong verbal and written communication skills
- Strong communication and interpersonal skills
- Excellent customer service orientation
- Strong organizational and multitasking abilities
- Ability to work effectively in a fast-paced environment
- Critical thinking and problem-solving skills
- High attention to detail and accuracy
- Strong computer and keyboarding skills
- A willingness to learn new systems, processes, and technologies
Nice to Have
- Experience in facilities management, property management, building operations, or maintenance services
Work Schedule
The BGIS Operations Centre supports clients 24 hours a day, 7 days a week, 365
days a year.
This position requires
- Flexibility to work rotating shifts between 6:00 a.m. and 11:00 p.m. EST
- Availability for weekends and statutory holidays on a rotational basis
- Occasional overtime, depending on operational needs
Ready to Make an Impact?
If you're a bilingual customer service professional who thrives in a fast-paced
environment, enjoys solving problems, and is passionate about delivering exceptional service experiences, we'd love to hear from you.
Apply today and help BGIS deliver exceptional service experiences that keep
buildings—and businesses—running smoothly.
This is a regular, full-time position with a salary range of $47,118 - $58,897
per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.
#LI-JP1
Not the right fit? Search for Bilingual Facilities Services Coordinator jobs in Ottawa, Ontario, Canada
About BGIS
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de l’enseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de l’information dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.