###Description

This position supports daily production operations under the direction of the Production Manager, ensuring high-quality output that meets client service level agreements (SLAs) and quality standards. The role involves performing manual transcription and producing documents in alternative formats such as braille, large print, audio, and e-text. Responsibilities include adhering to client specifications, maintaining compliance with PCI security standards, identifying and communicating production issues, and supporting quality control processes. The position also assists with training new staff, maintaining documentation and procedures, and performing basic equipment maintenance, while staying current with industry guidelines and accessibility standards.

MUST work in the Brampton, ON office!

###MAJOR DUTIES AND RESPONSIBILITIES

• Responsible for performing all aspects of the day-to-day production operational activities as directed to meet client Service Level Agreements (SLA’s) and quality requirements.

• Maintain client specifications for production as it pertains to their preferences.

• Thorough knowledge of the Payment Card Industry (PCI) security standards as they apply to production.

• Responsible for identification and communication of production errors or failures.

• Capable of performing document transcription for alternative formats provided by Crawford Technologies including Braille, Large Print, Audio, e-Text & Daisy.

• Assist in the training of new staff as required.

• Follow and support all quality control procedures.

• Participate in the maintenance of training manuals, log records and standard operating procedure manuals as requested.

• Assist as required with performing and documenting routine maintenance on all facility equipment.

• Maintain current knowledge of alternate format rules and guidelines in adherence to industry, governed, and Crawford Technologies standards.

• Become familiar with basic Braille characters to assist in quality checks when producing this media.

###SKILLS

• An understanding of the alternate format rules and guidelines for producing Accessible PDF, Accessible Office documents, Braille, Large Print, Audio, e-Text and Daisy.

• Excellent attention to detail.

• Self-directed, with the ability to effectively plan your own activities to achieve customer SLA’s.

• Strong communication skills, both written and verbal.

• Excellent time management skills.

• Able to meet fixed deadlines.

• Excellent computer application skills such as Microsoft Word, Excel, PowerPoint etc.

• Willing to travel to the U.S. location for training (as required)

• Ability to lift up to 50 pounds on occasion.

###EXPERIENCE, EDUCATION & BENEFITS

EXPERIENCE

• Work experience in an area requiring high attention to detail.
• Experience using the Microsoft Office products.
• Previous customer management.
• Previous experience with packaging and shipping is a plus.
• Previous experience with desktop publishing is a plus.
• Previous experience with document accessibility is a plus.

EDUCATION

• High school diploma or GED is required.

BENEFITS

-Competitive salary(Commensurate with experience and position) -Excellent benefits -Be part of a rapidly growing software company

Prior to submitting an application/resume, review the job descriptions complete list of job duties and qualifications.

We thank all applicants for their interest in joining our team. Those short listed will be contacted.

Should you need any assistance in the application process, please contact csteinbock@crawfordtech.com.

Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

###About Crawford Technologies

Crawford Technologies is an award-winning, global provider of high-value solutions for high-volume documents. The company has helped over 1,800 organizations around the world reduce costs, simplify processes, and streamline mission-critical transactional communications such as bills and statements across all channels and in all formats.

CrawfordTech’s suite of software solutions and services enables their clients to meet their own customers’ rigorous demands for instantaneous access to information.