Job Description Your role Under the supervision of the Head of Risk and Insurance, the Insurance Administrator will provide daily support to the Facilities and Real Estate team. He or she will be responsible for the complete management of claims files, including property losses, third-party claims, and resident claims, while ensuring compliance with internal protocols, coordination with stakeholders, and the accuracy of administrative follow-ups.

Here Is An Overview Of The Main Responsibilities

• Open and close claims.
• Verify receipt of reports, costs, and purchase orders related to claims.
• Support managers, insurers, and suppliers in processing files according to protocols.
• Gather necessary information and communicate with third-party experts (claims notices, follow-up, recovery).
• Submit final receipts after approval by the risk manager.
• Liaise professionally with external parties and keep electronic files up to date.
• Manage calendars, meetings, emails, presentations, and documents.
• Update claim spreadsheets and databases; prepare analyses for management.
• Coordinate with other departments and manage mail and calls.
• Process invoices, coding, purchase orders, and repair orders.
• Support annual insurance renewals and certificate management.
• Perform all other duties related to the position.

Ideal profile Education

• Hold an AEC or DEC in administration (or any other field relevant to the position)
• Hold an AEC in insurance and damage (major asset)

Experience

• Have 2 to 5 years of experience in administrative management, ideally acquired in the insurance field.

Required Skills And Qualities

• Excellent command of MS Office, including advanced knowledge of Excel, Word, PowerPoint, Outlook, and SharePoint.
• Bilingualism required (French and English), both oral and written, to ensure effective communication with all internal and external stakeholders.
• Strong organizational skills, with the ability to effectively structure work and tools.
• Solid priority management skills, enabling deadlines to be met in a dynamic environment.
• Highly adaptable and flexible in the face of change and new procedures.
• Ability to manage multiple files simultaneously while maintaining a high level of rigor.
• Good negotiation skills and ease in interacting with various stakeholders.
• Proactive approach, demonstrating initiative and autonomy.
• Exceptional customer service, focused on courtesy, efficiency, and quick problem solving.
• Excellent speed of execution and follow-up in processing requests.
• Excellent communication skills, both oral and written, with clarity and professionalism.

Conditions offered

• Competitive salary
• Comprehensive benefits package
• Flexible teleworking options
• Adaptable work schedule
• Access to continuing education
• Opportunities for advancement within the organization
• Social activities organized throughout the year

About Us At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.