IT Service Desk Analyst
About the role
Reporting to Redpath’s Americas IT Manager, we are seeking a detail-oriented, thorough, and organized IT technician to join our team. In this position, you will play a key role in providing support for all areas of IT for Redpath Canada Limited. You will update systems, troubleshoot problems, and provide hands-on client support for IT issues within our organization.
- Ensure client systems, software, and mobile devices are up-to-date through system monitoring and regular upgrades
- Utilize ticketing system for all support requests, incidents, and change requests.
- Effectively track assets and software distribution
- Monitor and maintain network and server assets
- Assist with the design, implementation, and support of new software and features
- Oversee troubleshooting for system errors
- Provide technical support either by phone, remote access or site visits as needed
- Respond to IT issues; hardware maintenance, software, networking, etc.
- Evaluate connectivity issues, equipment, and software
- Set up equipment for new users
- Perform data backups
- Install and update network system improvements as needed
- Provide client computer, asset tracking/deployment, network, antivirus and application support.
- Provide Microsoft Teams Voice telephony support
Salary Range (Base): $60,000 - $83,000 - Based on knowledge, skills and experience.
#LI-JS1
Education
Required: College diploma in Business, Information Technology or related
Preferred: University degree in Business, Information Technology or related
- ITIL, CompTIA A+, CompTIA Net+ certification, or related IT certification preferred
- Previous experience as a help desk technician, computer technician, or IT support.
Work Experience:
Required: 1 - 2 years’ experience
Preferred: 2+ years’ experience
Not the right fit? Search for IT Service Desk Analyst jobs in North Bay, ON
About Redpath Mining Contractors and Engineers
Redpath’s continued success and longevity is the result of satisfied customers. We commit to providing a level of service that exceeds industry standards. We take great pride in our work - start to finish - and endeavour to provide exceptional value, timely execution and superior quality in all our projects. Building long-term, mutually beneficial relationships with our clients is a top priority. Mine owners have been turning to Redpath to get the job done for over 50 years. We focus on safety, quality, value and innovation when planning projects. Transparency and collaboration are essential for providing superior client service and we encourage open communication with our clients. Redpath’s technical team consists of seasoned professionals from around the world. We believe hands-on experience is crucial to the success of our in-house group and as such, Redpath provides training and exchange programs to further develop our employees.
We embrace the opportunity to improve. Our skilled personnel are encouraged to develop leading edge technology, streamline processes for maximum efficiency and explore opportunities for personal development.
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IT Service Desk Analyst
About the role
Reporting to Redpath’s Americas IT Manager, we are seeking a detail-oriented, thorough, and organized IT technician to join our team. In this position, you will play a key role in providing support for all areas of IT for Redpath Canada Limited. You will update systems, troubleshoot problems, and provide hands-on client support for IT issues within our organization.
- Ensure client systems, software, and mobile devices are up-to-date through system monitoring and regular upgrades
- Utilize ticketing system for all support requests, incidents, and change requests.
- Effectively track assets and software distribution
- Monitor and maintain network and server assets
- Assist with the design, implementation, and support of new software and features
- Oversee troubleshooting for system errors
- Provide technical support either by phone, remote access or site visits as needed
- Respond to IT issues; hardware maintenance, software, networking, etc.
- Evaluate connectivity issues, equipment, and software
- Set up equipment for new users
- Perform data backups
- Install and update network system improvements as needed
- Provide client computer, asset tracking/deployment, network, antivirus and application support.
- Provide Microsoft Teams Voice telephony support
Salary Range (Base): $60,000 - $83,000 - Based on knowledge, skills and experience.
#LI-JS1
Education
Required: College diploma in Business, Information Technology or related
Preferred: University degree in Business, Information Technology or related
- ITIL, CompTIA A+, CompTIA Net+ certification, or related IT certification preferred
- Previous experience as a help desk technician, computer technician, or IT support.
Work Experience:
Required: 1 - 2 years’ experience
Preferred: 2+ years’ experience
Not the right fit? Search for IT Service Desk Analyst jobs in North Bay, ON
About Redpath Mining Contractors and Engineers
Redpath’s continued success and longevity is the result of satisfied customers. We commit to providing a level of service that exceeds industry standards. We take great pride in our work - start to finish - and endeavour to provide exceptional value, timely execution and superior quality in all our projects. Building long-term, mutually beneficial relationships with our clients is a top priority. Mine owners have been turning to Redpath to get the job done for over 50 years. We focus on safety, quality, value and innovation when planning projects. Transparency and collaboration are essential for providing superior client service and we encourage open communication with our clients. Redpath’s technical team consists of seasoned professionals from around the world. We believe hands-on experience is crucial to the success of our in-house group and as such, Redpath provides training and exchange programs to further develop our employees.
We embrace the opportunity to improve. Our skilled personnel are encouraged to develop leading edge technology, streamline processes for maximum efficiency and explore opportunities for personal development.