Schedule

● Monday–Thursday: 1:00 PM – 9:00 PM PST

● Friday: 11:00 AM – 7:00 PM PST

The Mission

At Savanti, we don’t simply book travel, we manage the lives of leaders, families, and organizations whose expectations are uncompromising. Our Select Tier clients and group travel programs rely on confident, relationship-driven professionals who can guide decisions, answer questions in real time, and ensure seamless execution across a global team. This role is a critical client-facing position, serving as a trusted point of contact during high-volume and high-touch service hours.

The Role

The Luxury Travel Client Services Executive is a senior, client-facing account role responsible for handling inbound calls, managing active client conversations, supporting group travel inquiries, and coordinating work across Savanti’s advisory and overnight execution teams. You will build rapport quickly, provide clear guidance, identify opportunities, and ensure every client interaction reflects Savanti’s standards of care and precision. This is not an entry-level role and requires prior experience in luxury travel, hospitality, or high-touch client service.

What You’ll Own

Client Service & Relationship Management

● Serve as the primary point of contact for Select Tier members and group travel clients during assigned service hours

● Answer inbound calls, emails, and messages with professionalism, warmth, and confidence

● Build trust quickly and guide clients through travel-related questions and decisions

● Maintain and deepen ongoing client relationships through proactive follow-up

Advisory, Sales & Presentations

● Confidently discuss destinations, routing, accommodations, and group logistics

● Present travel options clearly and persuasively—both verbally and in writing

● Identify opportunities to enhance trips, expand scope, and support group travel needs

● Assist with proposals, presentations, and planning materials as needed

Execution & Team Coordination

● Capture detailed client information with precision and accuracy

● Transition work seamlessly to Savanti’s advisory and overnight teams

● Ensure preferences, deadlines, and expectations are clearly documented and communicated

● Follow up post-handoff to confirm execution meets Savanti standards

Group Travel & Urgent Support

● Support group bookings including hotels, air, transfers, rooming lists, and special requests

● Respond calmly and effectively to urgent calls or changes when they arise

● Escalate issues appropriately while maintaining client confidence

Who You Are

● Highly relational and confident, engaging with discerning clients

● Service-driven with a strong sense of ownership and follow-through

● Comfortable selling and guiding decisions without pressure

● Clear, polished communicator—written and verbal

● Organized, detail-oriented, and calm under pressure

● Collaborative and team-minded, understanding how your role fits into a broader service ecosystem

Requirements

● Significant experience in luxury travel, hospitality, account management, or high-touch client service

● Proven experience working directly with high-end or high-net-worth clients

● Group travel experience strongly preferred

● Strong presentation and client communication skills

● Ability to work the designated PST schedule from anywhere

● Comfort handling urgent situations and time-sensitive client needs

What We Offer

We are unique due to our culture and core values. We are an expanding company in a fast-growing industry that runs on EOS. We love our team and work hard to let them know that.

● Paid time-off, including annual birthday leave, paid holidays, and flexible sick leave.

● Opportunities for growth, personal development and training, including an annual "betterment budget."

● Work with an international team that becomes your family - you may have chances to visit them abroad!

● Medical Plan Options (Including Vision and Dental). With Canada Life Insurance

● Cell phone monthly allowance, along with a company-provided computer and connectivity package.

● 3 weeks PTO, plus approx 10 paid holidays, to be taken in accordance with PTO policy.

● FAM Policy that includes time and an annual budget to go on FAM trips, site visits and educational tours that will enhance your knowledge and capacity.

● Flexible "work from anywhere" policy (still working PST hours), and with our travel industry connections and perks, you’ll likely want to work from the road as much as you possibly can!

This company provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type with regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The salary for a Luxury Executive typically ranges from $55,000 to $65,000 annually, depending on location, experience and qualifications. Furthermore, yearly performance bonuses are also available, contingent on the individual achievements and overall contribution to the company's success. The final candidate will require a background check before employment.

To Apply

Please apply on LinkedIn. Please include a brief note describing a time you delivered service that went truly above and beyond.