Great companies start with great people!

Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.

The Appointment Setter plays an essential role in driving our growth by engaging potential clients, introducing Citron’s hygiene solutions, and scheduling qualified appointments for the sales team.

This position is ideal for someone who enjoys connecting with people, thrives in a fast-paced environment, and is motivated by results.

What’s in it for you

• Competitive base pay plus incentive opportunities.
• Benefits including health, dental, vision, and life insurance.
• Comprehensive training and ongoing coaching to support your success.
• A collaborative, inclusive, and purpose-driven work environment.
• Excellent career advancement and learning opportunities within a rapidly growing and stable company

What you’ll do

• Make outbound calls to potential and existing customers to introduce Citron Hygiene’s services and solutions.
• Qualify leads by understanding their business needs, facility type, and hygiene requirements.
• Schedule appointments, with key decision makers from potential or existing customers, to meet with Citron sales representatives.
• Manage and update lead and customer information accurately in Salesforce.
• Follow up on marketing campaigns, inbound leads, and lapsed accounts to generate new opportunities.
• Collaborate closely with the Inside Sales, Field Sales, and Marketing teams to align on lead quality, messaging, and outreach strategies.
• Consistently achieve or exceed daily, weekly, and monthly appointment targets.
• Represent Citron Hygiene professionally, creating a positive first impression that reflects our commitment to service excellence.

What you’ll bring

• 1–2 years of experience in sales support, telemarketing, or inside sales (B2B experience preferred).
• Experience in high-volume cold- calling, prospecting, appointment setting and nurturing customer success.
• Excellent communication and interpersonal skills, with a confident phone presence.
• Ability to quickly build rapport and engage decision-makers in conversation.
• Strong organizational skills with the ability to manage multiple leads and tasks efficiently.
• Experience using Salesforce CRM or similar systems (an asset).
• Self-motivated, goal-oriented, and comfortable working towards targets in a performance-driven environment.
• A positive attitude and team-first mindset.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Citron Hygiene is an equal opportunity employer and welcomes applications from qualified individuals from all backgrounds and abilities. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.

Citron Hygiene values the integrity of the recruitment process and strongly encourages applicants to rely on the following trusted sources for information about available employment opportunities: Citron Hygiene's official company website, Indeed, and Glassdoor.