Customer Service Representative - Burnaby

Who we are

?We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth

.

Position Summa

ryWe are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in administrative task

s.

In this role, you will

...Responsibiliti

es:Strategic Sal

es:- Research and understand customer needs to make product and service recommendatio

ns.- Conduct outbound telephone sales and maintain email corresponden

ce.- Participate in strategic account sales progra

ms.- Effectively sell the full consumable portfolio of Cansel offerings, maximizing cross-selling opportuniti

es.Business Developme

nt:- Perform remote sales business development using an existing customer portfol

io.- Explore new growth opportunities to meet or exceed revenue targe

ts.- Manage existing accounts to achieve forecasted revenue targe

ts.- Collaborate with the Sales Team on campaign-based projec

ts.- Work closely with Outside Sales Professionals to ensure seamless operatio

ns.- Maintain excellent customer service relations and diligently record activities in Salesforce and S

AP.Customer Service Team Duti

es:- Answer phones, enter orders, transfer calls, and create lea

ds.- Assist walk-in customers and handle e-commerce chat inquiri

es.- Create work orders and rental requests and manage retur

ns.- Process payments for in-store transactions and coordinate with the A/R team for othe

rs.- Monitor customer pickups and contact customers as need

ed.- Enter customer orders and respond to various inbox

es.- Handle RMAs for returned products and monitor billing due lis

ts.- Maintain a tidy branch and assist in facility-related tas

ks.- Respond to NPS surveys, monitor/respond to clients on ecommerce chat, and escalate issu

es.- Stock showrooms, perform daily inventory cycle counts, and manage shipping/receiving tasks when requir

ed.

About yo

u...Qualificati

ons:- 1-3 years of experience in sales and customer serv

ice.- A strong desire and genuine interest in our customers’ busin

ess.- A robust ambition to meet and exceed revenue targ

ets.- The ability to foster strong workplace relationships and create a positive work environm

ent.- Proactive, autonomous, and results-driven with strong troubleshooting ski

lls.- Excellent customer service, interpersonal communication, and telephone ski

lls.- An energetic and highly motivated individual who can work well within a team and independently with minimal supervis

ion.- The ability to multi-task, prioritize work activities appropriately, and stay calm and upbeat, even in fast-paced situati

ons.

Why choos

e us?In addition to the strong growth culture of the company, Cansel of

1. fers:Competitive compensation pac
2. kage.Uncapped Commission incentives for the sales
3. team.Flexible extended health and dental benefits pro
4. gram.Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insu
5. ranceAccess to on-line pha
6. rmacyCompany vehicle program for Sales
7. Reps.Employee Referral Pro
8. gram.Book Club program (we will buy any book that you feel would be beneficial to assist in your professional developm
9. ent).Free access to our online courses data
10. base.Exclusive discount offers on shopping, sports, movies, travels and more through Perkop
11. olis.Preferred rates on some gym members
12. hips.Preferred rates on personal insur
13. ance.Generous long service reward pro

gram.Cansel is proud to be an equal opportunity employer and of the broad diversity of its emplo

yees.All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or

age.