Lead Site Reliability Engineer (SRE)
Top Benefits
About the role
What Is the Opportunity
The DevOps/QEx Operations team is seeking a highly skilled and motivated Site Reliability Engineer (SRE) to manage and enhance the reliability, performance, and scalability of QEX tools, developer tools (Jira, Confluence, qTest), and cloud platforms. The ideal candidate will have a strong background in Site Reliability Engineering practices, cloud technologies (Azure and AWS), automation, and monitoring, with a focus on ensuring seamless operations for Quality Engineering (QE) tools, developer productivity platforms, and cloud migration initiatives.
What Will You Do?
- Work closely with Quality Engineering, DevOps, Development, IT, and Cloud teams to align SRE practices with organizational goals.
- Ensure the availability, reliability, and performance of tools like, Jira, Confluence, and qTest and other QEx tools.
- Manage integrations between Jira and qTest, ensuring seamless synchronization of data and workflows.
- Implement cloud-native solutions and best practices to enhance infrastructure and application reliability.
- Participate in the migration of on-premises applications to Azure and AWS, ensuring minimal disruption to operations.
- Develop and implement automation scripts to streamline repetitive tasks and improve operational efficiency.
- Set up and maintain robust monitoring systems to proactively detect and resolve issues.
- Utilize tools like Dynatrace, Catchpoint, and PagerDuty for real-time monitoring, incident management, and escalation.
- Act as the primary point of contact for incidents, ensuring swift resolution within defined SLAs.
- Conduct root cause analysis (RCA) for incidents and implement preventive measures to avoid recurrence.
- Partner with Quality Engineering, Development, IT, and Cloud teams to align SRE practices with organizational goals.
- Provide technical support and guidance to teams using QEX tools, developer tools, and cloud platforms.
- Support onboarding of new projects and users to qTest, including creating integration filters and configuring service IDs for Jira projects.
- Maintain comprehensive documentation for tool configurations, integrations, cloud migration processes, and SRE practices.
- Share knowledge and best practices with team members to foster a culture of continuous improvement.
- Monitor and address issues proactively using real-time insights and alerts from tools like Dynatrace and Catchpoint.
What Do You Need to Succeed?
Must have:
- 5+ years’ experience with full stack development, including experience with frameworks and languages such as JavaScript, React, Node.js, Python, or similar.
- Thorough understanding of Site Reliability Engineering and best practices for running and maintaining critical systems.
- Proficient with cloud-based services (e.g., AWS, Azure, Google Cloud Platform) and a strong grasp of developing cloud-native applications.
- Knowledge of Continuous Integration/Continuous Delivery (CI/CD) methodologies and associated tools.
- Experience with architecting, implementing, and deploying systems into integrated environments.
- Strong analytical skills, problem-solving abilities, and excellent communication skills.
Nice-to-have:
- Salesforce DevOps: Familiarity with Salesforce & Flosum for managing source-driven development and CI/CD workflows.
- Bachelor’s degree in Computer Science, Engineering, or in a field relevant to the role.
- Strategic thinker with excellent interpersonal skills to work across functions and businesses
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-POST
#TECHPJ
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Lead Site Reliability Engineer (SRE)
Top Benefits
About the role
What Is the Opportunity
The DevOps/QEx Operations team is seeking a highly skilled and motivated Site Reliability Engineer (SRE) to manage and enhance the reliability, performance, and scalability of QEX tools, developer tools (Jira, Confluence, qTest), and cloud platforms. The ideal candidate will have a strong background in Site Reliability Engineering practices, cloud technologies (Azure and AWS), automation, and monitoring, with a focus on ensuring seamless operations for Quality Engineering (QE) tools, developer productivity platforms, and cloud migration initiatives.
What Will You Do?
- Work closely with Quality Engineering, DevOps, Development, IT, and Cloud teams to align SRE practices with organizational goals.
- Ensure the availability, reliability, and performance of tools like, Jira, Confluence, and qTest and other QEx tools.
- Manage integrations between Jira and qTest, ensuring seamless synchronization of data and workflows.
- Implement cloud-native solutions and best practices to enhance infrastructure and application reliability.
- Participate in the migration of on-premises applications to Azure and AWS, ensuring minimal disruption to operations.
- Develop and implement automation scripts to streamline repetitive tasks and improve operational efficiency.
- Set up and maintain robust monitoring systems to proactively detect and resolve issues.
- Utilize tools like Dynatrace, Catchpoint, and PagerDuty for real-time monitoring, incident management, and escalation.
- Act as the primary point of contact for incidents, ensuring swift resolution within defined SLAs.
- Conduct root cause analysis (RCA) for incidents and implement preventive measures to avoid recurrence.
- Partner with Quality Engineering, Development, IT, and Cloud teams to align SRE practices with organizational goals.
- Provide technical support and guidance to teams using QEX tools, developer tools, and cloud platforms.
- Support onboarding of new projects and users to qTest, including creating integration filters and configuring service IDs for Jira projects.
- Maintain comprehensive documentation for tool configurations, integrations, cloud migration processes, and SRE practices.
- Share knowledge and best practices with team members to foster a culture of continuous improvement.
- Monitor and address issues proactively using real-time insights and alerts from tools like Dynatrace and Catchpoint.
What Do You Need to Succeed?
Must have:
- 5+ years’ experience with full stack development, including experience with frameworks and languages such as JavaScript, React, Node.js, Python, or similar.
- Thorough understanding of Site Reliability Engineering and best practices for running and maintaining critical systems.
- Proficient with cloud-based services (e.g., AWS, Azure, Google Cloud Platform) and a strong grasp of developing cloud-native applications.
- Knowledge of Continuous Integration/Continuous Delivery (CI/CD) methodologies and associated tools.
- Experience with architecting, implementing, and deploying systems into integrated environments.
- Strong analytical skills, problem-solving abilities, and excellent communication skills.
Nice-to-have:
- Salesforce DevOps: Familiarity with Salesforce & Flosum for managing source-driven development and CI/CD workflows.
- Bachelor’s degree in Computer Science, Engineering, or in a field relevant to the role.
- Strategic thinker with excellent interpersonal skills to work across functions and businesses
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-POST
#TECHPJ
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.