Agency Support Agent (Terrebonne)
Top Benefits
About the role
- Employer: iA Financial Group
- Office: 816, boul. des Seigneurs
- Location: Terrebonne, Quebec
- Job category: Customer Service and Administrative Support
- Job ID: JR10025708
- Job type: Permanent Job
- Apply before: 2026-03-13
Description
Build the future with us
Are you looking to contribute to an environment where sales support and the quality of the customer experience play a central role? As an Agency Support Agent, you will hold a key position at the heart of agency operations, providing human, efficient, and professional service.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What you’ll accomplish with us
As an Agency Support Agent, you’ll be at the core of our mission. Here are the main responsibilities:
- Greet and assist clients, both in person and over the phone.
- Provide high-quality service to external clients, advisors, and the Sales Director.
- Support the sales force by managing requests related to changes of representatives, incoming transfers, sales force movements, compensation, career development, entry of administrative expenses, and orders for customized products.
- Ensure effective communication and collaboration with the sales force and, when necessary, direct requests to the appropriate specialties within the Career Support and Services Centre team.
- Work closely with the Agency Director (participation in meetings, distribution of internal communications, organization of activities).
- Manage the Director’s calendar.
- Compile data.
- Draft letters and administrative documents as needed.
- Ensure the onboarding and integration of new advisors within the Career agency.
What could accelerate your success in this role
We’re looking for someone who:
- Stands out for clear and effective communication skills, as well as excellent interpersonal abilities.
- Demonstrates a high level of autonomy, a proactive attitude, and strong motivation in carrying out responsibilities.
- Is recognized for a positive team spirit, adaptability to change, and professionalism.
- Has two years of experience in administrative support, customer service, or a similar role.
- Intermediate to advanced level of proficiency in French, as the individual will be required to communicate verbally and in writing with a French-speaking external clientele on a regular basis.
- Intermediate level of proficiency in English, as the individual will be required to communicate verbally and in writing with an English-speaking external clientele on a regular basis.
Why you’ll love working with us
- A work environment where learning and development merge with a collective pursuit of excellence.
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
- Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
Get ahead of your career, where your talent belongs
See why so many people choose iA!
Company Overview
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.
Are you looking to contribute to an environment where sales support and the quality of the customer experience play a central role? As an Agency Support Agent, you will hold a key position at the heart of agency operations, providing human, efficient, and professional service.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What you’ll accomplish with us
As an Agency Support Agent, you’ll be at the core of our mission. Here are the main responsibilities:
- Greet and assist clients, both in person and over the phone.
- Provide high-quality service to external clients, advisors, and the Sales Director.
- Support the sales force by managing requests related to changes of representatives, incoming transfers, sales force movements, compensation, career development, entry of administrative expenses, and orders for customized products.
- Ensure effective communication and collaboration with the sales force and, when necessary, direct requests to the appropriate specialties within the Career Support and Services Centre team.
- Work closely with the Agency Director (participation in meetings, distribution of internal communications, organization of activities).
- Manage the Director’s calendar.
- Compile data.
- Draft letters and administrative documents as needed.
- Ensure the onboarding and integration of new advisors within the Career agency.
What could accelerate your success in this role
We’re looking for someone who:
- Stands out for clear and effective communication skills, as well as excellent interpersonal abilities.
- Demonstrates a high level of autonomy, a proactive attitude, and strong motivation in carrying out responsibilities.
- Is recognized for a positive team spirit, adaptability to change, and professionalism.
- Has two years of experience in administrative support, customer service, or a similar role.
- Intermediate to advanced level of proficiency in French, as the individual will be required to communicate verbally and in writing with a French-speaking external clientele on a regular basis.
- Intermediate level of proficiency in English, as the individual will be required to communicate verbally and in writing with an English-speaking external clientele on a regular basis.
Why you’ll love working with us
- A work environment where learning and development merge with a collective pursuit of excellence.
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
- Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
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About iA Groupe financier / iA Financial Group
iA Financial Group is one of the largest insurance and wealth management groups in Canada, with operations in the United States. Founded in 1892, it is an important Canadian public company and is listed on the Toronto Stock Exchange under the ticker symbols IAG (common shares) and IAF (preferred shares).
Agency Support Agent (Terrebonne)
Top Benefits
About the role
- Employer: iA Financial Group
- Office: 816, boul. des Seigneurs
- Location: Terrebonne, Quebec
- Job category: Customer Service and Administrative Support
- Job ID: JR10025708
- Job type: Permanent Job
- Apply before: 2026-03-13
Description
Build the future with us
Are you looking to contribute to an environment where sales support and the quality of the customer experience play a central role? As an Agency Support Agent, you will hold a key position at the heart of agency operations, providing human, efficient, and professional service.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What you’ll accomplish with us
As an Agency Support Agent, you’ll be at the core of our mission. Here are the main responsibilities:
- Greet and assist clients, both in person and over the phone.
- Provide high-quality service to external clients, advisors, and the Sales Director.
- Support the sales force by managing requests related to changes of representatives, incoming transfers, sales force movements, compensation, career development, entry of administrative expenses, and orders for customized products.
- Ensure effective communication and collaboration with the sales force and, when necessary, direct requests to the appropriate specialties within the Career Support and Services Centre team.
- Work closely with the Agency Director (participation in meetings, distribution of internal communications, organization of activities).
- Manage the Director’s calendar.
- Compile data.
- Draft letters and administrative documents as needed.
- Ensure the onboarding and integration of new advisors within the Career agency.
What could accelerate your success in this role
We’re looking for someone who:
- Stands out for clear and effective communication skills, as well as excellent interpersonal abilities.
- Demonstrates a high level of autonomy, a proactive attitude, and strong motivation in carrying out responsibilities.
- Is recognized for a positive team spirit, adaptability to change, and professionalism.
- Has two years of experience in administrative support, customer service, or a similar role.
- Intermediate to advanced level of proficiency in French, as the individual will be required to communicate verbally and in writing with a French-speaking external clientele on a regular basis.
- Intermediate level of proficiency in English, as the individual will be required to communicate verbally and in writing with an English-speaking external clientele on a regular basis.
Why you’ll love working with us
- A work environment where learning and development merge with a collective pursuit of excellence.
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
- Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
Get ahead of your career, where your talent belongs
See why so many people choose iA!
Company Overview
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.
Are you looking to contribute to an environment where sales support and the quality of the customer experience play a central role? As an Agency Support Agent, you will hold a key position at the heart of agency operations, providing human, efficient, and professional service.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What you’ll accomplish with us
As an Agency Support Agent, you’ll be at the core of our mission. Here are the main responsibilities:
- Greet and assist clients, both in person and over the phone.
- Provide high-quality service to external clients, advisors, and the Sales Director.
- Support the sales force by managing requests related to changes of representatives, incoming transfers, sales force movements, compensation, career development, entry of administrative expenses, and orders for customized products.
- Ensure effective communication and collaboration with the sales force and, when necessary, direct requests to the appropriate specialties within the Career Support and Services Centre team.
- Work closely with the Agency Director (participation in meetings, distribution of internal communications, organization of activities).
- Manage the Director’s calendar.
- Compile data.
- Draft letters and administrative documents as needed.
- Ensure the onboarding and integration of new advisors within the Career agency.
What could accelerate your success in this role
We’re looking for someone who:
- Stands out for clear and effective communication skills, as well as excellent interpersonal abilities.
- Demonstrates a high level of autonomy, a proactive attitude, and strong motivation in carrying out responsibilities.
- Is recognized for a positive team spirit, adaptability to change, and professionalism.
- Has two years of experience in administrative support, customer service, or a similar role.
- Intermediate to advanced level of proficiency in French, as the individual will be required to communicate verbally and in writing with a French-speaking external clientele on a regular basis.
- Intermediate level of proficiency in English, as the individual will be required to communicate verbally and in writing with an English-speaking external clientele on a regular basis.
Why you’ll love working with us
- A work environment where learning and development merge with a collective pursuit of excellence.
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
- Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
","datePosted":"2026-02-27T00:00:00-05:00","hiringOrganization":{"@type":"Organization","name":"iA Financial Group","sameAs":"ia.ca/jobs","logo":"https://files.ia.ca/-/media/files/commun/logo-ia/ialogo\_d\_en.png"}}
About iA Groupe financier / iA Financial Group
iA Financial Group is one of the largest insurance and wealth management groups in Canada, with operations in the United States. Founded in 1892, it is an important Canadian public company and is listed on the Toronto Stock Exchange under the ticker symbols IAG (common shares) and IAF (preferred shares).