Sr. Consultant, Fraud Management
Top Benefits
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You'll Be Doing As a Sr Consultant, Fraud Management, you will support the creation of fraud risk policies and strategies across all channels and various product groups. Your work will help us quantify fraud risk exposures and evaluates loss prevention / mitigation strategies within Personal & Business Banking, however experience with Commercial Banking, Wealth Management and Capital Markets is an asset. Your primary focus is to track and evaluate new initiatives that mitigate fraud and scam on debit card, credit card and deposit accounts. You will support new initiatives through multiple project stages including risk identification, risk assessment, proposal evaluation, initiative funding submission, seed funding and business case. You will also own the tactical and strategic vision of fraud loss mitigation, and work closely with stakeholders to execute that vision. You will provide support and mentoring to junior colleagues. The targets for this role are based on achieving fraud loss targets, mitigating scam risk and improving the client’s experience in circumstances involving either fraud monitoring activities or confirmed fraud. The job will deal with projects ranging from minor change requests to monitoring and coordinating project funding requests exceeding $2MM.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How You'll Succeed
- Operations and Risk Management - Identify both fraud risk exposures and fraud-related client impacts proactively through data analysis and operational observation such that fraud rules, policies and procedures can be optimized to limit fraud risk and optimize client experience. Support fraud strategy policy development to mitigate fraud risk and optimize the client’s experience. Evaluate the prevention potential of new technologies and / or process changes for purpose of mitigating fraud and optimizing client experience.
- Business Case Development - Track fraud strategy initiatives from idea formation, to initiative funding for new, earmarked, seed funding and business cases including investment costs, servicing costs and expected benefits. Support the business case creation for new initiatives, including documenting the assumptions, risk levels & loss conditions, modeling the financial impacts and primary functional controls in place. Maintain version control for the new initiatives business cases.
- Relationship Management - Consult with internal partner groups including Fraud Analytics, Account Activity Fraud Contact Centre, Operational Effectiveness, Personal & Business Banking product groups to identify emerging issues and potential fraud exposures. Liaise with and attend fraud risk forums to identify emerging trends, new technologies and industry best practices. Maintain contact with external organizations and vendors / suppliers; external organization such as payment associations for purposes of shared reporting and benchmarking, external vendors for purposes of evaluating new fraud prevention technologies.
Who You Are
- You can demonstrate experience in risk management, a strong knowledge fraud management systems (e.g. PRM, TSYS), business cases preparation, project funding requests and budget processes.
- You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability
What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions
What You Need To Know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location Toronto-CC East 12th Floor
Employment Type Regular
Weekly Hours 37.5
Skills Analytical Thinking, Decision Making, Fraud Analysis, Fraud Investigations, Fraud Management, Group Problem Solving, Process Improvements, Reporting and Analysis
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
Sr. Consultant, Fraud Management
Top Benefits
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You'll Be Doing As a Sr Consultant, Fraud Management, you will support the creation of fraud risk policies and strategies across all channels and various product groups. Your work will help us quantify fraud risk exposures and evaluates loss prevention / mitigation strategies within Personal & Business Banking, however experience with Commercial Banking, Wealth Management and Capital Markets is an asset. Your primary focus is to track and evaluate new initiatives that mitigate fraud and scam on debit card, credit card and deposit accounts. You will support new initiatives through multiple project stages including risk identification, risk assessment, proposal evaluation, initiative funding submission, seed funding and business case. You will also own the tactical and strategic vision of fraud loss mitigation, and work closely with stakeholders to execute that vision. You will provide support and mentoring to junior colleagues. The targets for this role are based on achieving fraud loss targets, mitigating scam risk and improving the client’s experience in circumstances involving either fraud monitoring activities or confirmed fraud. The job will deal with projects ranging from minor change requests to monitoring and coordinating project funding requests exceeding $2MM.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How You'll Succeed
- Operations and Risk Management - Identify both fraud risk exposures and fraud-related client impacts proactively through data analysis and operational observation such that fraud rules, policies and procedures can be optimized to limit fraud risk and optimize client experience. Support fraud strategy policy development to mitigate fraud risk and optimize the client’s experience. Evaluate the prevention potential of new technologies and / or process changes for purpose of mitigating fraud and optimizing client experience.
- Business Case Development - Track fraud strategy initiatives from idea formation, to initiative funding for new, earmarked, seed funding and business cases including investment costs, servicing costs and expected benefits. Support the business case creation for new initiatives, including documenting the assumptions, risk levels & loss conditions, modeling the financial impacts and primary functional controls in place. Maintain version control for the new initiatives business cases.
- Relationship Management - Consult with internal partner groups including Fraud Analytics, Account Activity Fraud Contact Centre, Operational Effectiveness, Personal & Business Banking product groups to identify emerging issues and potential fraud exposures. Liaise with and attend fraud risk forums to identify emerging trends, new technologies and industry best practices. Maintain contact with external organizations and vendors / suppliers; external organization such as payment associations for purposes of shared reporting and benchmarking, external vendors for purposes of evaluating new fraud prevention technologies.
Who You Are
- You can demonstrate experience in risk management, a strong knowledge fraud management systems (e.g. PRM, TSYS), business cases preparation, project funding requests and budget processes.
- You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability
What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions
What You Need To Know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location Toronto-CC East 12th Floor
Employment Type Regular
Weekly Hours 37.5
Skills Analytical Thinking, Decision Making, Fraud Analysis, Fraud Investigations, Fraud Management, Group Problem Solving, Process Improvements, Reporting and Analysis
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.