Bilingual Operations Agent of the future - Deposit Investigation Group (PDA/BDA)
Top Benefits
About the role
Job Description
What is the opportunity? As Operations Agent you will be a member of the Investigation team. You will be responsible for client investigations or escalations at first point of contact for RBC deposit accounts and will work to resolve at source, refer to manager where applicable in accordance with established client escalation protocol. You will effectively analyze files and take ownership and accountability to resolve client requests, applying judgment in making decisions. What will you do? Deliver excellent service to our clients and service partners, making it Simpler, Faster, Better. Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact. Keep up to date on all communications including changes to RBC policy and procedures. Maintain processes as outlined in policies and procedures. Accountable for quality and accuracy of day-to-day job responsibilities, ensuring a balanced focus on client experience, efficiency, effectiveness and operational risk and compliance. What do you need to succeed?
Must-have
Solid knowledge and experience in diverse RBC products, processes and services, for completing client inquiries Analytical thinker with attention to detail and ability to handle multiple tasks simultaneously Highly motivated and with a strong growth mindset Flexible to work Monday to Friday, 8:30 AM - 5:00PM, and overtime when necessary Strong computer skills with the ability to navigate between multiple systems Must be proactive, innovative and have a developed sense of urgency Must be agile, flexible and have a desire for continuous growth Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Nice-to-have
Experience with CART, Application Launch Pad, On Demand, OLBB, OLMS, RBC Express, Service Platform and PeopleSoft.
Knowledge of Loan, Mortgage and Homeline products
Business banking or branch experience What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Job Skills Additional Job Details Address: 1 PLACE VILLE MARIE:MONTRÉAL City: Montréal Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-06 Application Deadline: 2026-08-15 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Not the right fit? Search for Bilingual Operations Agent of the future jobs in Montreal, Quebec, Canada
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Similar Jobs
Bilingual Operations Agent of the future - Deposit Investigation Group (PDA/BDA)
Top Benefits
About the role
Job Description
What is the opportunity? As Operations Agent you will be a member of the Investigation team. You will be responsible for client investigations or escalations at first point of contact for RBC deposit accounts and will work to resolve at source, refer to manager where applicable in accordance with established client escalation protocol. You will effectively analyze files and take ownership and accountability to resolve client requests, applying judgment in making decisions. What will you do? Deliver excellent service to our clients and service partners, making it Simpler, Faster, Better. Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact. Keep up to date on all communications including changes to RBC policy and procedures. Maintain processes as outlined in policies and procedures. Accountable for quality and accuracy of day-to-day job responsibilities, ensuring a balanced focus on client experience, efficiency, effectiveness and operational risk and compliance. What do you need to succeed?
Must-have
Solid knowledge and experience in diverse RBC products, processes and services, for completing client inquiries Analytical thinker with attention to detail and ability to handle multiple tasks simultaneously Highly motivated and with a strong growth mindset Flexible to work Monday to Friday, 8:30 AM - 5:00PM, and overtime when necessary Strong computer skills with the ability to navigate between multiple systems Must be proactive, innovative and have a developed sense of urgency Must be agile, flexible and have a desire for continuous growth Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Nice-to-have
Experience with CART, Application Launch Pad, On Demand, OLBB, OLMS, RBC Express, Service Platform and PeopleSoft.
Knowledge of Loan, Mortgage and Homeline products
Business banking or branch experience What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Job Skills Additional Job Details Address: 1 PLACE VILLE MARIE:MONTRÉAL City: Montréal Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-06 Application Deadline: 2026-08-15 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Not the right fit? Search for Bilingual Operations Agent of the future jobs in Montreal, Quebec, Canada
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.