Service Desk Analyst
Top Benefits
About the role
Service Desk Analyst
Halifax (Hybrid-2 days in office)
Our client a dynamic Information Technology services company that partners with leading global organizations to deliver innovative, high-quality IT solutions is looking for a Service Desk Analyst to join their growing team.
As a Service Desk Analyst (Tier 2), you will independently manage incidents and service requests, ensuring efficient resolution and high service quality. You will act as the core engine of the Service Desk, balancing ticket handling, monitoring, and coordination across teams while contributing to continuous improvement.
Responsibilities
Own incidents and service requests end-to-end
Perform effective triage, troubleshooting, and resolution of moderate complexity issues Monitor systems, alerts, and events, correlating signals to identify and respond to incidents early Manage ticket queues, backlog, and priorities in line with SLAs Coordinate with resolver groups and stakeholders to ensure timely resolution Support incident management processes and stakeholder communication Follow and actively improve Standard Operating Procedures (SOPs) Contribute to knowledge base documentation and service consistency Support change management activities (communication, coordination, validation) Contribute to reporting, trend analysis, and service insights Identify opportunities to reduce escalations and improve efficiency (shift-left)
Qualifications
Experience in Tier 1 / Tier 2 Service Desk or similar role
Solid understanding of IT systems and basic infrastructure Ability to troubleshoot and resolve issues independently Strong communication and stakeholder management skills Familiarity with ITIL processes (Incident, Change, Problem) Experience in global or 24/7 support environments Ability to work on weekends as needed
This is a fantastic opportunity to join a growing team. The company offers a competitive compensation package, medical & health benefits and RRSP matching.
If this sounds like the ideal position for you then apply today!
Not the right fit? Search for Service Desk Analyst jobs in Halifax, Nova Scotia, Canada
About Humankind Global Recruitment
We are Humankind Global Recruitment, a specialist recruitment consultancy inspired by our pledge to connect the global vision of our clients to the personal ambitions of exceptional individuals.
Our unique approach combines the specialist insight and expertise of our global network with an empathetic human-centred focus on every candidate. The way we see it, emotional intelligence is our competitive advantage — the better we know our candidates the better we are able to match their talents and ambitions to their ideal job.
Our leadership team brings more than fifty years of expertise in specialist professional recruitment. It’s this breadth of understanding that enables us to respond quickly and intuitively, to resource a wide diversity of roles across multiple sectors. It means we’re able to set the standard.
If you are looking for your next step, or your next great hire, in Marketing and Creative, IT, Professional Services, or Customer Services, please get in touch.
▹ View all of our current open job postings- https://www.humankind-recruitment.com/jobs
▹ Call us: 0161 455 0055
▹ Email us: info@humankind-recruitment.com
Similar Jobs
Service Desk Analyst
Top Benefits
About the role
Service Desk Analyst
Halifax (Hybrid-2 days in office)
Our client a dynamic Information Technology services company that partners with leading global organizations to deliver innovative, high-quality IT solutions is looking for a Service Desk Analyst to join their growing team.
As a Service Desk Analyst (Tier 2), you will independently manage incidents and service requests, ensuring efficient resolution and high service quality. You will act as the core engine of the Service Desk, balancing ticket handling, monitoring, and coordination across teams while contributing to continuous improvement.
Responsibilities
Own incidents and service requests end-to-end
Perform effective triage, troubleshooting, and resolution of moderate complexity issues Monitor systems, alerts, and events, correlating signals to identify and respond to incidents early Manage ticket queues, backlog, and priorities in line with SLAs Coordinate with resolver groups and stakeholders to ensure timely resolution Support incident management processes and stakeholder communication Follow and actively improve Standard Operating Procedures (SOPs) Contribute to knowledge base documentation and service consistency Support change management activities (communication, coordination, validation) Contribute to reporting, trend analysis, and service insights Identify opportunities to reduce escalations and improve efficiency (shift-left)
Qualifications
Experience in Tier 1 / Tier 2 Service Desk or similar role
Solid understanding of IT systems and basic infrastructure Ability to troubleshoot and resolve issues independently Strong communication and stakeholder management skills Familiarity with ITIL processes (Incident, Change, Problem) Experience in global or 24/7 support environments Ability to work on weekends as needed
This is a fantastic opportunity to join a growing team. The company offers a competitive compensation package, medical & health benefits and RRSP matching.
If this sounds like the ideal position for you then apply today!
Not the right fit? Search for Service Desk Analyst jobs in Halifax, Nova Scotia, Canada
About Humankind Global Recruitment
We are Humankind Global Recruitment, a specialist recruitment consultancy inspired by our pledge to connect the global vision of our clients to the personal ambitions of exceptional individuals.
Our unique approach combines the specialist insight and expertise of our global network with an empathetic human-centred focus on every candidate. The way we see it, emotional intelligence is our competitive advantage — the better we know our candidates the better we are able to match their talents and ambitions to their ideal job.
Our leadership team brings more than fifty years of expertise in specialist professional recruitment. It’s this breadth of understanding that enables us to respond quickly and intuitively, to resource a wide diversity of roles across multiple sectors. It means we’re able to set the standard.
If you are looking for your next step, or your next great hire, in Marketing and Creative, IT, Professional Services, or Customer Services, please get in touch.
▹ View all of our current open job postings- https://www.humankind-recruitment.com/jobs
▹ Call us: 0161 455 0055
▹ Email us: info@humankind-recruitment.com