Why should you join our team?

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We also ensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

Digital Service Specialist (Full Time)
Shane Homes YMCA at Rocky Ridge
Start Date: Immediately

Salary: $48,786.00/year - 60.982.00/year

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

• Complimentary YMCA Calgary membership including a linked membership for dependent children;
• Comprehensive health and dental benefits. Premiums paid in full by the Association;
• Pension plan with specified contribution matching by the Association;
• Anniversary flex day and gifts given to celebrate each year of employment;
• Program discounts;
• Ongoing leadership development and opportunities;
• Leadership award opportunities;
• Scholarship opportunities;
• Paid recertification and training.

What qualifications are we looking for?

At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following:\

• Minimum of 2 years’ coordinator experience

• Previous customer service experience

• Competent computer skills including Word and Excel and ability to learn new systems quickly.

• Experience supervising, coaching, or providing day-to-day directions to staff

• Able to multi-task and demonstrate strong time-management skills.

• A knowledge of the Salesforce Platform would be an asset.

• Current Standard First Aid and CPR C certification

• Evidence of a clear Police Information Check and Vulnerable Sector Search

• Three professional references

What does this role look like at YMCA Calgary?

The Digital Service Coordinator will be reporting to the GM, Digital Services & Administration. This is a full-time position and will serve as the primary administrator and subject matter expert for YMCA Calgary’s Customer Relationship Manager (CRM). They will be responsible for the day-to-day management of the system, including system configuration, data integrity, reporting, and ongoing process optimization.

Duties and responsibilities include:

• Supporting General Manager of Digital Services and Administration with the day-to-day operations of YMCA Calgary CRM
• Act as the designated trainer for the YMCA Calgary CRM, responsible for documenting standard CRM procedures, developing and delivering workshops, and creating and updating training resources.
• Oversee internal CRM support ticketing system (Elevate), ensuring tickets are triaged, tracked, escalated, and resolved in a timely and effective manner.
• Support the General Manager of Digital Services and Administration in organizational projects and processes.
• Provide exceptional customer service by utilizing strong communication and troubleshooting skills to manage all internal inquiries, requests, and complaints.
• Support YMCA Calgary’s CRM for membership sales, program management and administration functions.
• A thorough understanding of various aspects of business including strong knowledge of the facility layout, program offerings, public and all other event schedules, and emergency procedures
• Partner with departments to design and maintain dashboards, KPIs, and metrics that provide visibility into business performance.
• Lead day-to-day operational discussions with the CRM vendor to ensure effective issue identification, escalation, and resolution.
• Supervise Digital Service Assistants, who are responsible for day-to-day internal ticket resolution, program and registration administration, and quality assurance test cycle support.
• Implement new system releases, including performing full-cycle quality assurance tests, development of release documentation, and end-user support for new feature enhancements.

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our employees embody the YMCA values of honesty, caring, respect and responsibility. In addition, they model and are committed to the following competencies;

• Developing Self and Others: Developing people with a view toward present and future capacity.
• Building Purposeful Relationships: Relating to people authentically with their best in mind.
• Creating a Culture of Community: Gathering people to purpose and vision.
• Making Intentional Impact: Intending to make a difference every day.
• Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.
• Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.
• Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.

Potential candidates will only be contacted if selected for an interview.

All applications are to be submitted online but for any position specific concerns or questions, please email careers@ymcacalgary.org

Company

YMCA Calgary

Location

Shane Homes YMCA at Rocky Ridge

Opening Date

07-05-2026

Closing Date

21-05-2026