About YOU

You are a compassionate, detail-oriented professional committed to supporting children and youth with urgent and complex needs. With a strong foundation in social services or a related health-care field, you bring at least three years of experience working with children and youth with Autism and have a solid understanding of service coordination and navigation. You are comfortable working collaboratively with families, multidisciplinary teams, and community partners to ensure seamless, family-centered care.

You excel at building strong, supportive relationships and communicating clearly—whether facilitating service coordination meetings, completing documentation, or guiding families through challenging systems. You are highly organized, able to manage a growing and complex caseload, and skilled at problem-solving with a solution-focused mindset. Your professionalism shines through in your ability to coordinate multiple services, maintain accurate records, and support families with empathy, respect, and sensitivity.

You are knowledgeable about community resources, provincial policies, and cross-sectoral collaboration, and you approach every interaction with a commitment to safety, quality, and client-centered practice. You are comfortable working in a hybrid environment, proficient with technology, and able to adapt quickly to shifting needs.

About ROCK

ROCK (Reach Out Centre for Kids) is recognized as the number one non-profit employer of choice, leading the way in providing mental health services to children, youth, and families in the Halton region. We are an accredited organization with exemplary standings from Accreditation Canada, reflecting our commitment to high-quality care. Our dynamic and collaborative team is dedicated to achieving our mission and vision, fostering a positive and inclusive environment that mirrors the diversity of the community we serve. At ROCK, we offer various professional development opportunities, company events, and a supportive culture that encourages innovation and growth. ROCK is site certified in the Neurosequential Model of Therapeutics (NMT) a developmentally sensitive, neurobiology-informed approach to clinical problem solving. Our hybrid work model provides flexibility, combining on-site and virtual environments, to best meet the needs of our staff and clients. Join us in making a meaningful impact in mental health care.

Please note that this is a contract full-time position till March 31st, 2026.

The ROLE

• Assess eligibility for URS including appropriate level of service within the available core offerings of URS program which include service navigation, interprofessional collaboration, direct service, and respite.

• Initiate internal and external referrals in consultation with family in collaboration with the Access and System Navigation department.

• In collaboration with family and support team, find appropriate respite providers that match the child/youths and caregivers needs.

• Ensure that respite tracker is updated regularly to ensure billing and invoicing accuracy

• Scheduling and coordinating appointments in calendars of internal team, community partners and the family.

• When required internal consultations will be coordinated alongside URS ABA team with ROCK Crisis, Psychology, Therapy, Occupational Therapy and documentation to be completed post-consult.

• Coordinators are required to facilitate service coordination meetings with family and support team during service in accordance to the need of the family and planning, while ensuring the necessary service-providers are present to encourage community collaboration and knowledge transfer where applicable.

• Coordinators are required to provide timely Action Plans (Meeting Minutes) to family and attendees post- service coordination meetings.

• Documentation using ROCK client software to ensure family’s time in service is efficiently captured.

• Maintaining calendar requirements and completing service events to reflect hours worked on weekly basis.

• Support development, monitoring, and updating of the URS Service Plan in collaboration with the child/youth and family and their support team.

• Facilitate the collaboration of relevant parties to refine and coordinate the delivery of the URS service elements.

• Provide leadership and support to the development and use of an inter-agency, interprofessional and cross-sectoral URS plan that addresses the single area of urgent need for the child/youth and family.

• Develop supportive working relationships with clients and their families.

• A family-centered approach is prioritized when collaborating with services providers

• Develop and maintain strong working relationships with service providers and agencies involved in client care.

• Ensure the coordination of URS with existing services and support to promote the transfer of knowledge prior to and at the transition out of URS.

• Work Collaboratively with other service navigation supports including IIO Care Coordinators and Coordinated Service Planners when appropriate.

• Operationalize client safety through adhering to established policies and guidelines that ensure consistency in the delivery of quality and safe care, and by identifying and reporting any client safety incidents.

• Commit to supporting client-centered care by adhering to ROCK’s principles of respect, collaboration, and service planning, as outlined in the agency’s strategic plan

• Abide by the specific requirements of Section 28 of the Occupational Health and Safety Act, as well as any further health and safety responsibilities outlined in the agency's policies and procedures.

• Other duties may reasonably be assigned.

• You will prioritize client safety by adhering to established policies and guidelines that ensure consistency in the delivery of quality and safe care and, by identifying and reporting any client safety incidents. You are also committed to supporting client-centered care by adhering to ROCK’s principles.

Who we’re looking for:

• A university degree in a related health care field or a Social Service/Child Youth Worker diploma.

• A minimum of three years of experience with children and youth with

• A minimum of two years of experience in service coordination/navigation.

• Sound knowledge of local community and social services including but not limited to Access OAP and other Autism supports in Ontario (is an asset)

• Strong working knowledge of provincial policies and legislation concerning children and youth.

• Experience working in collaboration with service providers across sectors (e.g., education, health, community supports).

• Experience working with caregivers of children with complex

What will help you succeed:

• Strong interpersonal

• Excellent communication skills, both written and oral, are

• Ability to work well independently and in team settings.

• Strong computer literacy, MS Word and Excel, Zoom and Teams competencies are

• Ability to manage a growing and complex case load.

• Strong ability to navigate and problem solve challenging and complex situations with a solution focused lens.

• Flexibility to work in a hybrid model (remote, in-office and in community).

• Empathetic and compassionate when supporting children/youth, caregivers and the community service providers.

Additional Requirements:

• A valid Ontario License and access to use of a reliable
• Bilingualism in French and English is an The ability to speak any second language is valued.
• Proficient in the use of technology as required of the position and in working from a virtual environment, with MAC OS operating systems experience is
• For all employees/agents of ROCK, a current (within 3 months) Criminal Reference Check (Vulnerable Sector Check, where working with the vulnerable population) and every 3 years.
• UMAB is an asset; additional training is required upon the first 6 months of hire date.
• First Aid Certification; required upon first 3 months of hire date.
• CPR Certification; required upon first 3 months of hire date.

Be part of a team that makes a difference. Apply today and help us shape the future of mental health care for children, youth, and families!

ROCK is committed to fostering a positive and progressive workforce reflecting the community we serve and promoting diversity at all levels in a dynamic and inclusive environment. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ROCK’s Accommodation Policy.

If you are invited to participate in the interview process and require accommodation for the interview, we ask that you provide your accommodation request as soon as reasonably practicable. Please be advised that you may be requested to provide verifiable supporting information, such as medical or other documentation depending upon the type of Code-protected accommodation, to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. ROCK treats all accommodation requests confidentially.

Please note that ROCK positions are currently working in an on-site and virtual hybrid model. Positions are located in the Halton Region and travel between sites may be required.