Top Benefits
About the role
HI Vancouver Jericho Beach
Come spend your summer at the beach! HI Vancouver Jericho Beach is a seasonal hostel, open from May to September, and located a few minutes away from beautiful parkland near forest trails and seaside paths on Vancouver's Westside. We’re the perfect location if you want to spend your summer outdoors and yet downtown is still only 20 minutes away!
Teamwork makes the dream work and staff have lots of opportunities to interact with guests in a casual, flexible workplace. Working at HI-VJB is a great way to meet new friends and experience Vancouver. Subsidized housing is available in our staff dorm, and you're welcome to borrow bikes and other sporting goods (tennis racquets for the free nearby courts or get a game of bocce ball or volleyball going!)
What's in it for you
- Get the best value on staff accommodation: $350 for a bed in a dorm, you won’t find anything cheaper in Vancouver!
- Have fun with a tight-knit group of colleagues on shift and off.
- Free stay at other hostels (weekend in Whistler!)
- A laid-back, casual work environment that is a lot less stuffy than working in a hotel.
- Being part of a not-for-profit organization that embraces sustainable tourism.
- Room for growth and discovery! Many of our leaders started out on the front lines, and we’re eager to promote from within and provide opportunities to try out different roles.
- Flexible schedule with early mornings or late afternoons/evenings shifts so you can enjoy the beach, grab a bike to explore the city or go on a hike in the mountains before or after your workday!
- Employee & Family Assistance Program
What you will be doing as a Front Desk Agent
- Greet guests upon arrival and handle check-in/check-out processes efficiently.
- Provide detailed information about hostel amenities, local attractions, and transportation options.
- Address guest inquiries, complaints, and requests professionally and promptly.
- Handle room bookings via online reservation systems, emails, and phone calls.
- Maintain accurate guest records and registration details.
- Ensure the front desk area remains tidy and well-stocked with brochures and supplies.
- Coordinate with housekeeping to manage room availability and cleanliness.
- Report maintenance issues to the appropriate team for prompt resolution.
- Organize and promote hostel events, tours, and activities to foster guest engagement.
- Assist in creating a friendly, inclusive atmosphere for all guests.
- Handle emergencies calmly and efficiently, contacting the necessary authorities if required
Front Desk Agents are the face of HI, welcoming our travelers from all over the world and providing excellent customer service. Ensuring that our guests experience a pleasant stay is the most important part of this role. You are the local expert, you'll inform our guests about local activities and share your insider tips on the surrounding area.
What we look for
- Our front desk staff are the first point of contact between our guests and the hostel.
- You deliver amazing, friendly customer service in English, in person and over the phone. A second language, in particular French, is a huge asset.
- You are a team player, with a can-do attitude and good communication skills.
- Cash handling and efficient computer skills are a must.
- You love to talk to guests and tell them about the local attractions, hostel activities, etc.
Join the community
If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, this is the kind of place for you.
Our team is made up of people from all over the world who are bound by our shared desire to discover new places. You recognize that what draws you to Vancouver is what draws our guests here, and you're committed to working with a team of like-minded people to share the best of Vancouver and the accessibility of travel with the world.
Check out what it's like to live and work here: www.hihostels.ca/workatthebeach
Background Checks
As part of our standard hiring procedure, successful candidates will be subject to comprehensive background checks. These checks may include employment verification, reference checks, educational qualifications verification, and criminal record checks where applicable.
About HI
We love travelling. To us, travel isn’t just about going places, it’s also about meeting people, discovering cultures, eating new food and most of all, learning how people do things differently than we do back home.
We believe that through hostelling, we become more conscious about the world around us; and we can even make the world a better place. Our mission is to build a community of conscious travellers who share a greater understanding of people, places and cultures through our network of hostels and people.
Not the right fit? Search for Front Desk Agent jobs in Vancouver, BC
About Hostelling International Canada
We speak different languages, but we're all in this together. Hostels were designed to lower the barriers to travel, because we believe travel fosters a deeper understanding of people, places, and the world around. It's our mission to promote a community of global citizens who have the wisdom and humanity to make the world a better place, and that's what makes hostels the first choice for experienced travelers.
In hostels, you're more likely to meet someone from the other side of the world than someone from your hometown. Our shared kitchens, dining rooms and lounges ensure plenty of opportunities to connect with other travelers, and with hostel events and programs ranging from casual outings to rich cultural activities we help you get to know the destination as we do, beyond what you'll find in guidebooks.
The best part is you don't have to travel far or study abroad to experience hostels for yourself. Our affordable hostels are located in converted mansions, reinvented lighthouses and historic buildings reclaimed in the spirit of discovery and community all across the country.
Hostelling International USA is a 501(c)(3) nonprofit membership organization founded in 1934 to promote international understanding of the world and its people through hostelling. HI USA, in cooperation with other national associations worldwide, belongs to Hostelling International. This global network offers thousands of hostels in nearly 80 countries.
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Top Benefits
About the role
HI Vancouver Jericho Beach
Come spend your summer at the beach! HI Vancouver Jericho Beach is a seasonal hostel, open from May to September, and located a few minutes away from beautiful parkland near forest trails and seaside paths on Vancouver's Westside. We’re the perfect location if you want to spend your summer outdoors and yet downtown is still only 20 minutes away!
Teamwork makes the dream work and staff have lots of opportunities to interact with guests in a casual, flexible workplace. Working at HI-VJB is a great way to meet new friends and experience Vancouver. Subsidized housing is available in our staff dorm, and you're welcome to borrow bikes and other sporting goods (tennis racquets for the free nearby courts or get a game of bocce ball or volleyball going!)
What's in it for you
- Get the best value on staff accommodation: $350 for a bed in a dorm, you won’t find anything cheaper in Vancouver!
- Have fun with a tight-knit group of colleagues on shift and off.
- Free stay at other hostels (weekend in Whistler!)
- A laid-back, casual work environment that is a lot less stuffy than working in a hotel.
- Being part of a not-for-profit organization that embraces sustainable tourism.
- Room for growth and discovery! Many of our leaders started out on the front lines, and we’re eager to promote from within and provide opportunities to try out different roles.
- Flexible schedule with early mornings or late afternoons/evenings shifts so you can enjoy the beach, grab a bike to explore the city or go on a hike in the mountains before or after your workday!
- Employee & Family Assistance Program
What you will be doing as a Front Desk Agent
- Greet guests upon arrival and handle check-in/check-out processes efficiently.
- Provide detailed information about hostel amenities, local attractions, and transportation options.
- Address guest inquiries, complaints, and requests professionally and promptly.
- Handle room bookings via online reservation systems, emails, and phone calls.
- Maintain accurate guest records and registration details.
- Ensure the front desk area remains tidy and well-stocked with brochures and supplies.
- Coordinate with housekeeping to manage room availability and cleanliness.
- Report maintenance issues to the appropriate team for prompt resolution.
- Organize and promote hostel events, tours, and activities to foster guest engagement.
- Assist in creating a friendly, inclusive atmosphere for all guests.
- Handle emergencies calmly and efficiently, contacting the necessary authorities if required
Front Desk Agents are the face of HI, welcoming our travelers from all over the world and providing excellent customer service. Ensuring that our guests experience a pleasant stay is the most important part of this role. You are the local expert, you'll inform our guests about local activities and share your insider tips on the surrounding area.
What we look for
- Our front desk staff are the first point of contact between our guests and the hostel.
- You deliver amazing, friendly customer service in English, in person and over the phone. A second language, in particular French, is a huge asset.
- You are a team player, with a can-do attitude and good communication skills.
- Cash handling and efficient computer skills are a must.
- You love to talk to guests and tell them about the local attractions, hostel activities, etc.
Join the community
If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, this is the kind of place for you.
Our team is made up of people from all over the world who are bound by our shared desire to discover new places. You recognize that what draws you to Vancouver is what draws our guests here, and you're committed to working with a team of like-minded people to share the best of Vancouver and the accessibility of travel with the world.
Check out what it's like to live and work here: www.hihostels.ca/workatthebeach
Background Checks
As part of our standard hiring procedure, successful candidates will be subject to comprehensive background checks. These checks may include employment verification, reference checks, educational qualifications verification, and criminal record checks where applicable.
About HI
We love travelling. To us, travel isn’t just about going places, it’s also about meeting people, discovering cultures, eating new food and most of all, learning how people do things differently than we do back home.
We believe that through hostelling, we become more conscious about the world around us; and we can even make the world a better place. Our mission is to build a community of conscious travellers who share a greater understanding of people, places and cultures through our network of hostels and people.
Not the right fit? Search for Front Desk Agent jobs in Vancouver, BC
About Hostelling International Canada
We speak different languages, but we're all in this together. Hostels were designed to lower the barriers to travel, because we believe travel fosters a deeper understanding of people, places, and the world around. It's our mission to promote a community of global citizens who have the wisdom and humanity to make the world a better place, and that's what makes hostels the first choice for experienced travelers.
In hostels, you're more likely to meet someone from the other side of the world than someone from your hometown. Our shared kitchens, dining rooms and lounges ensure plenty of opportunities to connect with other travelers, and with hostel events and programs ranging from casual outings to rich cultural activities we help you get to know the destination as we do, beyond what you'll find in guidebooks.
The best part is you don't have to travel far or study abroad to experience hostels for yourself. Our affordable hostels are located in converted mansions, reinvented lighthouses and historic buildings reclaimed in the spirit of discovery and community all across the country.
Hostelling International USA is a 501(c)(3) nonprofit membership organization founded in 1934 to promote international understanding of the world and its people through hostelling. HI USA, in cooperation with other national associations worldwide, belongs to Hostelling International. This global network offers thousands of hostels in nearly 80 countries.