Ward Clerk

Competition #

9111

Job Title

Ward Clerk

Department

Pre-Admission, Surgical Day Care & Short Stay Unit

Status

Permanent

Work Type

Part-time

Affiliation

CUPE Clerical

Shift Assignment

Days

Bilingualism Required

Yes

Police Check Requirement

N/A

Site

RLHC-CUPE Clerical

Salary Information

$28.80 - $30.28/hour

Application Closing Date

December 3, 2025

KEY FUNCTION:
Act as the initial contact for the unit and provide supportive service by ensuring clear, concise communication, and facilitating the flow of information with other departments, the health care team, patients, visitors, and family members.

REPORTING:
Under the general direction of the Clinical Manager, Pre-Admission/Day Surgery/Surgical Short Stay, Blood Conservation, Pain Management.

DUTIES:

1. Process arrivals according to appointment list.

2. Create, prepare and maintain patient charts.

3. Book tests, procedures, appointments and coordinate patient flow.

4. Provide reception and general office functions to the unit (e.g. payroll entry, scheduling).

5. Provide assistance, guidance, and direction to patients and visitors.

6. Answer enquiries and relay telephone calls and messages.

7. Provide updates and reports on unit status.

8. Order office supplies as required.

9. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.

10. Participate in hospital training as required.

11. Assist with improvement initiatives as required.

12. Perform other duties as required.

QUALIFICATIONS
EDUCATION AND TRAINING:

1. Minimum of a one (1) year Diploma in a Medical Office Administration field from an accredited college.

2. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:

1. Minimum one (1) year recent relevant experience (within the last 5 years).

KNOWLEDGE/SKILLS/ABILITIES:

1. Demonstrated knowledge of and proficiency with Medical Terminology.

2. Demonstrated ability to effectively communicate with a variety of medical and non-medical personnel and patients.

3. Demonstrated ability to type a minimum of 50 w.p.m. and proficiency in data entry.

4. Familiarity with computerized Patient Information Systems.

5. Demonstrated computer skills with advanced proficiency in Microsoft Office software (e.g. Word, Excel, Power Point, SharePoint, and Outlook) and applicable patient information systems (e.g. Meditech Expanse and WorkJam).

6. Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers.

7. Demonstrated interpersonal and communication skills.

8. Demonstrated ability to prioritize tasks.

9. Demonstrated compliance with HSN’s privacy policy.

10. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY:

1. Proven ability to work independently and in a team environment.

2. Demonstrated commitment to ongoing professional development.

3. Demonstrated professionalism in dealing with confidential and sensitive issues.

4. Demonstrated positive work record and good attendance record.

5. Ability to meet the physical and sensory demands of the job.

6. Ability to travel between local sites.

Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy.

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.