Top Benefits
About the role
About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
Central Operations is responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers. The job role requires skill with Linux, cloud computing, automation, CI/CD pipelines, containerized environments and incident management response.
What You Will Do
-
- Carry personal responsibility for high quality changes to a live IT / SaaS infrastructure
- Manage key operational systems on which millions of customers depend
- Create estimates and work plans then deliver according to those plans in an agile manner
- Participate in a weekday / weekend on-call rotation
- Occasionally carry out changes outside of normal working hours
- Monitor existing infrastructure, identify areas of weakness and propose improvements
- Take corrective action, as a first point of contact, to resolve incidents escalated from Technical Support, IT and development communities and escalate where appropriate
- Provide incident response and coordination, ensuring issue resolution and helping co-ordinate multiple resources
- Publish software updates as required meeting product release schedules, monitoring load on infrastructure and support, taking corrective action where possible and flagging issues with management
What You Will Bring
-
- Minimum of 2 years with AWS in Production: Hands-on experience operating live systems in Amazon Web Services (AWS), including EC2, ECS/EKS, S3, IAM (roles and policies), CloudWatch, SQS, SNS, Systems Manager (SSM), and Secrets Manager.
- Excellent Communication & Documentation: Collaborates and communicates affectively with all team members; creates, reviews, and maintains clear documentation.
- Linux Fluency: Command-line configuration and troubleshooting in cloud-based Linux environments.
- Incident Management and Change Control: Leads incident bridges; communicates status, impact, risk, and next actions clearly; confirms and documents approvals before executing changes; records actions and outcomes for auditability.
- On-Call Experience: Open to or brings prior participation in structured on-call rotations, including weekday daytime/evening coverage and periodic weekends.
- Continuous Integration and Delivery (CI/CD): Familiarity with pipeline and release processes using tools such as GitHub Actions or Jenkins.
- Monitoring and Alerting: Uses dashboards and alerts to triage and resolve issues with tools such as CloudWatch, PagerDuty, Datadog, or Logz.io (or equivalent).
- Networking Fundamentals: Understanding of IP, DNS, routing, and load balancing across Local Area Networks (LAN) and Wide Area Networks (WAN).
- Ways of Working: Experience in ITIL and Agile environments and adherence to structured change control; collaborates effectively across global time zones; learns new technologies quickly.
- Scripting for Operations: Practical Bash and Python for automation, investigation, and remediation.
- Nice-to-Haves
- Infrastructure as Code: Terraform (or equivalent) and familiarity with Git-based workflow automation.
- Containers and Orchestration: Experience with ECS today and EKS/Kubernetes for the ongoing migration.
- Databases: Exposure to MongoDB and to relational databases via Amazon RDS (MySQL/PostgreSQL) for operational support and triage.
- Security Awareness: Familiarity with malware, spam, and network-threat concepts.
- Compliance Exposure: Awareness of SOC 2, FedRAMP, or similar frameworks.
- Generative AI Tools: Experience using tools such as GitHub Copilot or Cursor to assist with documentation and scripting.
In Canada, the base salary for this role ranges from $105,000 to $175,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.
#li-remote
#b2
#li-JA1
Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
- Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
- Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
About Sophos
Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks.
As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more.
Sophos’ services and products connect through its cloud-based Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors.
Sophos provides cybersecurity-as-a-service to organizations needing fully-managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation.
Sophos sells through reseller partners and managed service providers (MSPs) worldwide.
Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com
Top Benefits
About the role
About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
Central Operations is responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers. The job role requires skill with Linux, cloud computing, automation, CI/CD pipelines, containerized environments and incident management response.
What You Will Do
-
- Carry personal responsibility for high quality changes to a live IT / SaaS infrastructure
- Manage key operational systems on which millions of customers depend
- Create estimates and work plans then deliver according to those plans in an agile manner
- Participate in a weekday / weekend on-call rotation
- Occasionally carry out changes outside of normal working hours
- Monitor existing infrastructure, identify areas of weakness and propose improvements
- Take corrective action, as a first point of contact, to resolve incidents escalated from Technical Support, IT and development communities and escalate where appropriate
- Provide incident response and coordination, ensuring issue resolution and helping co-ordinate multiple resources
- Publish software updates as required meeting product release schedules, monitoring load on infrastructure and support, taking corrective action where possible and flagging issues with management
What You Will Bring
-
- Minimum of 2 years with AWS in Production: Hands-on experience operating live systems in Amazon Web Services (AWS), including EC2, ECS/EKS, S3, IAM (roles and policies), CloudWatch, SQS, SNS, Systems Manager (SSM), and Secrets Manager.
- Excellent Communication & Documentation: Collaborates and communicates affectively with all team members; creates, reviews, and maintains clear documentation.
- Linux Fluency: Command-line configuration and troubleshooting in cloud-based Linux environments.
- Incident Management and Change Control: Leads incident bridges; communicates status, impact, risk, and next actions clearly; confirms and documents approvals before executing changes; records actions and outcomes for auditability.
- On-Call Experience: Open to or brings prior participation in structured on-call rotations, including weekday daytime/evening coverage and periodic weekends.
- Continuous Integration and Delivery (CI/CD): Familiarity with pipeline and release processes using tools such as GitHub Actions or Jenkins.
- Monitoring and Alerting: Uses dashboards and alerts to triage and resolve issues with tools such as CloudWatch, PagerDuty, Datadog, or Logz.io (or equivalent).
- Networking Fundamentals: Understanding of IP, DNS, routing, and load balancing across Local Area Networks (LAN) and Wide Area Networks (WAN).
- Ways of Working: Experience in ITIL and Agile environments and adherence to structured change control; collaborates effectively across global time zones; learns new technologies quickly.
- Scripting for Operations: Practical Bash and Python for automation, investigation, and remediation.
- Nice-to-Haves
- Infrastructure as Code: Terraform (or equivalent) and familiarity with Git-based workflow automation.
- Containers and Orchestration: Experience with ECS today and EKS/Kubernetes for the ongoing migration.
- Databases: Exposure to MongoDB and to relational databases via Amazon RDS (MySQL/PostgreSQL) for operational support and triage.
- Security Awareness: Familiarity with malware, spam, and network-threat concepts.
- Compliance Exposure: Awareness of SOC 2, FedRAMP, or similar frameworks.
- Generative AI Tools: Experience using tools such as GitHub Copilot or Cursor to assist with documentation and scripting.
In Canada, the base salary for this role ranges from $105,000 to $175,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.
#li-remote
#b2
#li-JA1
Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
- Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
- Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
About Sophos
Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks.
As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more.
Sophos’ services and products connect through its cloud-based Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors.
Sophos provides cybersecurity-as-a-service to organizations needing fully-managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation.
Sophos sells through reseller partners and managed service providers (MSPs) worldwide.
Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com