AVI Health & Community Services (AVI) increases health equity by providing highly responsive, harm reduction -based HIV, hepatitis C, substance use, sexual health, mental health, and other community health services, and is informed by the voices of people with living experience. We envision a community where people can experience optimal health and wellness, and be free from stigma, marginalization, and criminalization.

For more information see www.avi.org

Our work takes place in Kwakwaka'wakw, Nuu-chah-nulth, and Coast Salish territorial regions on what is colonially known as Vancouver Island. The rich and beautiful lands and waters of this Island have been home to over 50 First Nations for time immemorial; we respectfully acknowledge their past, present, and future sovereignty.

AVI CRISIS RESPONSE COMMUNITY LED TEAM (CRCL): The AVI CRCL (Crisis Response. Community Led) Team, Victoria is funded by the Province of British Columbia and the Canadian Mental Health Association. CRCL is a peer-assisted care program and a mobile crisis response team, led by persons with lived/living experience and mental health professionals who are able to de-escalate crises and develop community care plans with persons experiencing crisis.

The CRCL Team is an approach to responding to someone in crisis that focuses on health, well-being and community support. Utilizing a community-based, client centered, trauma-informed response, a peer-assisted model of care has been proven to help individuals navigate mental and social care services and reduce engagement with the justice system and emergency services.

The CRCL Victoria Team provides services on the territories of the Ləkʷəŋən peoples (Kosapsum and Songhees nations), as well as the W̱SÁNEĆ Nations.

Job Summary ABOUT THIS POSITION: The CRCL Coordinators are responsible for overseeing daily operations, including quality assurance and staff performance. This role is vital to the integrity of this service and requires successful candidates to develop and maintain effective working relationships with all staff and CRCL Leadership, for the purpose of supporting staff development, managing adherence to team practices and policy, and overseeing program quality.

See Key Duties and Responsibilities for further information.

Working On The Team The CRCL Victoria Team will provide acute mobile crisis support and de-escalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises.

Working in collaboration with all team members, the CRCL Coordinator is responsible for overseeing the delivery of rapid point of service mental health crisis management and de-escalation, including assessment, suicide intervention and safety planning, as well as acute care planning, referrals to alternative services or escalation to emergency services.

Alongside the team, this role is grounded in person-centered, harm reduction and trauma informed approaches to care, which centers the needs and agency of the service user

Key Duties And Responsibilities Team Coordination

• Oversee daily operations, including the development and support of operations and team systems
• Provide daily supervision of staff, including ensuring quality service delivery, and adherence to policy and practices
• Support staff to develop capacities and skills, while ensuring adherence to team practices by utilizing daily guidance, performance coaching, check0ins and 1:1 staff supervision
• Develop and maintain effective working relationships with all CRCL Staff and CRCL Leadership
• Develop and maintain effective working relationships with community care providers, including emergency services personnel
• Participate in team development, including hiring, team and individual training and staff performance reviews
• Oversee and supervise confidential case notes, including quality control and storage of confidential case files
• Ensure quality control and transparency of service reporting to the CRCL Team Manager and Program Director
• Remain at all times available and ready to support the team, including attending calls, performing outreach and being within staff work areas

Key Characteristics Of a Successful Candidate

• Emotional Resilience and ability to center the needs of the person in crisis
• Humility, flexibility and conscientiousness
• Ability to critically assess, make ethically informed decisions, and remain grounded in complex and dynamic situations.
• Ability to manage hostile interactions using non-violent communication, situational awareness and diffusing techniques.
• Ability to work mandatory, where and as needed

Qualifications The following qualifications must be outlined in your application , in order to be eligible:

• This is not an entry level position:

• Minimum 5 years relevant experience, including within mental health services, including crisis de-escalation, mobile crisis response and acute mental health services.

• Minimum 3-5 years Program Coordinator or Management experience in the fields of health and/or social care

• Undergraduate Degree in the mental health field (i.e., counselling, social work, psychiatric nursing, criminology and psychology)

• Master’s degree is an asset.

• Additional Education related to crisis support and acute mental health care is an asset

• Additional Education related to Peer Support Work is an asset

• Demonstrated knowledge and use of crisis intervention and de-escalation best practices, including:

• Situational Awareness, Scene Safety and Risk Mitigation Practices

• Effective nonviolent/nonjudgemental communication skills, including active listening, high-guidance and assertive communication practices.

• Demonstrated crisis intervention skills, including extensive experience with suicide and homicidal assessments, as well as demonstrated knowledge and experience developing safety plans

• Demonstrated skills, experience, and knowledge of harm reduction and health promotion practices.

• Demonstrated practice of cultural humility and trauma-informed approaches to care.

• Demonstrated commitment to personal development and ethical practice, including:

• Awareness of personal stressors and triggers, with active engagement in selfcare practices

• Demonstrated awareness of personal and implicit biases

• Reflexive practice that supports examination of personal motivations, judgements and feelings that may be activated by crisis work

• Demonstrated capacity to uphold professional boundaries.

• Demonstrated knowledge of the harmful effects of colonization, including relevant or applicable training/knowledge and experience in anti-racism, culturally safer care and decolonization.

• Demonstrated capacity to uphold a collaborative and team-based approach, including:

• Outstanding, strength-based problem-solving skills

• Outstanding trauma informed, direct communication skills

• Capacity to engage in self-reflection and personal accountability.

• Valid Class 5 BC Driver’s License, with “Normal Drivers Status”.

• Employment subject to criminal record check for working with vulnerable populations

• Employment subject to successful completion of CRCL Training Curriculum

Position Details

• Pay: Pay for this role is based on the BCGEU paygrid 38+10% to start with stepped increases based on your seniority with AVI.
• Hours and Schedule: 22.5 hours per week. Monday to Wednesday 5:00pm to 1:00am
• Applicant's must have successfully completed the 6-week mandatory CRCL training provided by AVI to be considered for this position or be available for the training period starting on January 29, 2026.
• Afternoon Shift Premium for Some Shifts: Afternoon Shift Premium of an additional $0.25/hour applies to any shifts that have at least 50% of their time scheduled between 4 pm and midnight. As such, some of the shifts of this ad qualify for an additional $0.25/hour premium.
• Weekend Shift Premium for Some Shifts: Weekend Shift Premium of an additional $0.50/hour applies to each hour worked between 00:01 hours Saturday and 24:00 hours Sunday. As such, some of the shifts of this ad may qualify for an additional $0.50/hour premium.
• Start and End date: January 29, 2026, Position runs to March 31, 2026, or return of incumbent whichever is earlier.
• Location: 733 Victoria Office
• Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2022-2025 and this role is a BCGEU union position.
• Position Type: Return of incumbent, Part Time
• Other Perks: This position gets 6.4% vacation (equivalent to 3 weeks), receives Stat In Lieu payments of 5% on each paycheque and has a Sick Bank of 6.9%. Sick and Vacation are both accessible after your first 488 hours at AVI.
• Hours of Work, Days Off and Work Area may be subject to change

To Apply To apply, please submit your resume and Cover letter by clicking on 'APPLY TO POSITION'. This job posting is open until December 28, 2025, 5pm AVI is committed to equity and diversity and we strongly encourage applications from, but not limited to, folks who identify as Indigenous Persons, persons of colour, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities. It is beneficial to identify in the cover letter if you are Indigenous and/or have lived/living expertise relevant to the position.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

As AVI is a union environment, internal staff will be prioritized in the hiring process. We would like to thank all those that apply but only those selected for an interview will be contacted.