Job Description:

Do you have a passion for people and hospitality? Join our team and be a part of something special! Our employees are ambassadors of our culture and service standards, creating memorable experiences by providing a warm welcome and exceptional hospitality. As a Server/Bartender, you will be responsible for delivering outstanding service across multiple areas of the resort, ensuring that guests have a fantastic experience from start to finish. Whether taking orders, making recommendations, preparing beverages, or keeping a clean and organized workspace, your role is crucial in fostering a welcoming atmosphere. If you thrive in a fast-paced, guest-focused environment, we want to hear from you!

Duties & Responsibilities:

• Deliver attentive and knowledgeable service to guests at all food and beverage outlets.
• Keep current knowledge of all menu items, beverage options, and promotions.
• Help guests choose menu items and offer recommendations when asked.
• Accurately input orders into the POS system and communicate them to the kitchen/bar.
• Handle guest payments, including cash, credit or debit cards, and room charges.
• Clean, clear, and efficiently reset tables.
• Make sure the service area stays clean, stocked, and organized, including restocking condiments and beverage stations.
• Carry out assigned daily, weekly, and additional tasks.
• Immediately notify a supervisor about any guest concerns, complaints, or issues for resolution.
• Receive liquor and supply orders, organizing them properly.

Competencies

• Exceptional guest service skills focused on achieving high satisfaction levels.
• Demonstrated accountability, including time management, adherence to instructions, and cost efficiency consciousness.
• Ability to collaborate within a team, cultivate positive working relationships, and adjust to changes.
• Able to handle multiple service requests and arrange them for efficient service.
• Proficiency in operating a computerized POS system.
• Basic mathematical skills, such as being able to give change without using a calculator.
• Familiarity with food and beverages, including mixing alcoholic drinks based on standard recipes and a fundamental understanding of wine.

Conditions of Employment:

• A flexible schedule is necessary, covering early mornings, days, evenings, weekends, and holidays according to business needs.
• Must be 19 years or older to work in the Casino and obtain a Gaming License from the Gaming Policy & Enforcement Branch (GPEB), British Columbia.
• Must obtain or maintain aServing It Rightcertification.
• Must be capable of walking and standing for extended periods.