Position Title: Support Officer (Digital Learning Products) - Contract Until March 2027

Salary range: $58,558.16 - $64,361.22

Division: Digital Learning

Reports To: Manager, Partnerships and Community Engagement

Location: Toronto, Yonge & Eglinton (On-site)

TVO Media Education Group (TVO) is a social impact organization devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform and educate Ontarians of all ages.

A Culture of Inclusion and Belonging We welcome the unique contribution that you will bring to TVO. We have a diverse workforce and are committed to building a culture within the workplace that brings out the best in everyone. As part of our strategic vision, we have adopted five core values; we embrace change, we value bold thinking, we thrive with diverse voices, we are better together, and we honour our commitments. These values anchor how we work and lay the foundation for a workplace that celebrates differences, encourages self-expression and empowers learning, which we know is a key component to our success.

Who We Are TVO is an agency of the Ontario Ministry of Education. Through our brands, TVO Kids, TVO Today, TVO ILC and TVO Learn, we provide multi-platform educational programming; ground-breaking original documentaries; in-depth public affairs content; the largest online secondary school in Ontario; and award-winning digital-learning resources that support Ontario’s curriculum.

TVO is a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors.

The Opportunity This is a truly exciting time to be at TVO!

This position is accountable for building relationships and sharing TVO’s wide array of quality digital products with the K-12 educational community, organizations and other stakeholders.

With a passion for education and customer service, this role ensures TVO's digital learning resources/products including TVO Learn, TVO mPower, TVO Mathify, and TVO ILC are promoted and shared as teaching and learning tools inside and outside the classroom. The role is focused on supporting the delivery of data-driven, creative and engaging outreach to educators, parents, students and organizations across Ontario.

The ideal candidate is familiar with the Ontario educational landscape, can share their knowledge of the trends and opportunities within and outside the education system, and contributes to TVO’s reputation as a leader in the field of digital learning. The ideal candidate must have an awareness of current strategies and tools being used in the classroom. They would also have experience in designing and creating resources to support outreach efforts and familiarity with applying to and preparing for conferences.

Mathify Support How you will make an impact:

• Responsible for the efficient and effective performance of the TVO Mathify tutoring team
• Provide logistical support for TVO Mathify tutors in all aspects of their role including onboarding new tutors, scheduling shifts
• Maintain database of information about tutors, skill sets, availability, contact information, etc.
• Key contact for all Mathify stakeholders such as students, parents, and educators
• Create and distribute weekly tutor communications
• Participate in the onboarding of new tutors
• Report tutor and student issues with recommended action if there's a performance or policy problem
• Review daily Mathify reports and identify customer service and student behaviour issues, communicating any issues as appropriate with management

Outreach/Conferences/Event Support

• Drive the registration and usage of all TVO K-12 Digital Learning products and services by enthusiastically engaging contacts in the educational and broader sector
• Register for virtual and in-person education-based conferences taking place in Ontario
• Research upcoming conferences and potential award show opportunities
• Create business case and proposals that include: session description, rationale, expenses (related to vendor, registrations, staff attending, travel, etc.)
• For conferences communicate with various departments to coordinate invoicing, physical set-up of booths and accommodations
• Connect with external conference organizers to coordinate logistics
• Prepare itineraries for the TVO Outreach Team attending conferences
• Connect with educators, parent organizations and/or community organizers to host Outreach sessions
• Organize logistics around outreach sessions including platform, audience, TVO resource, etc.
• Prepare follow-up emails after sessions to include one-pagers, slide decks and additional information as needed
• Occasionally provide substitute coverage in the event of illness or vacation leave at events

Collateral/Promotional Materials

• Create and update slides in Master PowerPoint decks for outreach presentations
• Ensure the Teams folders are up to date with one-pagers and TVO logos
• Create/update TVO Digital Learning Products one-pager
• Request quotes and present bids for approvals
• Create and send newsletters and communication materials promoting Digital Learning products
• Request quotes from vendors for materials and work with procurement when necessary

TVO Ambassadors

• Set up training for TVO Ambassadors
• Prepare a slide deck for TVO Ambassadors to use in their outreach presentations

Reporting

• Create and distribute various reports for products and services to internal and external leadership groups
• Track Mathify and Outreach usage statistics and data trends
• Create/Coordinate surveys for feedback

Calendar Management

• Manage outreach calendar with approved events
• Manage Mathify tutor scheduling and availability

Account Management

• Manage accounts/files related to Mathify/Outreach
• Ensure the Teams channels are up to date with shared files and folders (i.e., key documents, email templates, reporting templates,etc.)

What You Will Bring To TVO

• Post Secondary degree
• Bachelor of Education or Early Childhood Education Diploma considered an asset
• A member of Ontario College of Teachers in good standing an asset
• Excellent organizational and project management skills with experience managing the logistics of multiple projects with competing priorities
• Proven customer service experience
• Experience with graphic design is an asset
• A multi-tasker with experience in prioritizing work and managing time efficiently
• Excellent communication skills with experience and a comfort level representing the organization at outreach events
• Strong interpersonal skills with the ability to build relationships internally and externally
• Able to work effectively and collaboratively within a team and independently
• Must be available for the occasional evening or weekend work (valid Ontario Driver’s license with access to a vehicle is an asset)
• Sound judgement, analytical and problem solving skills with a consultative and collaborative approach to addressing issues
• Professional and supportive approach to decision making and communication
• Strong knowledge of digital communication coupled with advanced computer skills in collaborative online tools, as well as Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Demonstrated ability to learn new technologies quickly with a commitment to ongoing learning and professional development
• Strong knowledge of data and metrics
• Proven ability to work effectively with a wide range of people within, across and beyond the organization
• Resourceful, proactive, agile and client centered
• Demonstrates TVO's values of Excellence & Innovation, Ownership, Collaboration, Trust and Respect

TVO & YOU We are a learning organization. Learning is at the core of everything we do. As part of this commitment, TVO invests in the learning goals of our employees and everyone at TVO commits to developing our own knowledge as well as elevating each other’s through peer-to-peer learning, workshops and lunch and learns. All employees have the option to join the Public Service Pension Plan right on day one and we offer an array of services through our Employee and Family Assistance Plan.

We would be thrilled to have you join us. We’re a tight-knit community – whether you’re a recent graduate or further along in your career, you will get to meet, work with, and be supported by talented and diverse colleagues at all levels. Maybe you’ll even get to meet Polkaroo!

Come build with us.

Find and follow us on: LinkedIn (@tvontario), and X (@TVO). We invite you to submit your application by September 22, 2025 at 5 pm. Not sure you have everything we’re asking for, but know you can make a big impact? Tell us your story and we will be happy to consider you. To learn more about us and our culture, please visit us at https://tvo.me/work-with-us/ .

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to accommodations@tvo.org.