Top Benefits
About the role
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Job Summary
The Dealer Care Representative supports and maintains strong relationships between Becklar and its dealers through proactive communication, problem-solving, and exceptional customer service. This role is responsible for handling dealer inquiries, resolving issues, and ensuring a high level of satisfaction across all interactions.
The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment while maintaining professionalism and a customer-first mindset.
What You’ll Do
- Respond to dealer inquiries via phone, email, and other communication channels
- Troubleshoot and resolve issues in a timely and professional manner
- Research problems and determine the best possible solutions
- Use critical thinking and problem-solving skills to handle a variety of situations
- Follow up on dealer requests to ensure resolution and satisfaction
- Manage escalations with professionalism and a focus on positive outcomes
- Build and maintain strong, constructive relationships with dealers
- Communicate any recurring issues or concerns to leadership
- Mentor team members to support overall team success and service quality
- Participate in training sessions to maintain and improve skills
- Support additional projects and tasks as assigned
What You’ll Need
- 1–2+ years of customer service experience
- Strong communication skills (written and verbal)
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Strong problem-solving and critical thinking abilities
- Ability to work independently and within a team environment
- Detail-oriented with strong organizational skills
- Ability to work effectively under pressure
- Bachelor’s degree or equivalent experience preferred
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Here’s a snapshot of what we offer:
- Competitive compensation and opportunities to share in our success
- Comprehensive health benefit plans to support you and your wellbeing
- 401(k) retirement plan with company contribution
- Inclusive parental leave designed to support all parents and caregivers
- Wellbeing and lifestyle perks to support personal growth, connection, and balance
- Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.
Not the right fit? Search for Dealer Care Representative jobs in Dartmouth, NS
About Armstrongs
Armstrongs UK not only produce their own growing range of industrial machinery, but are also suppliers of specialist vehicles and plant.
Working with customers ranging from private individuals seeking a single item to national governments and international organisations looking to re-equip entire fleets.
Whatever sector you are in, Armstrongs have a wealth of experience and expertise to help, having worked with a diverse range of industries such as mining, international humanitarian relief, anti poaching, security, defence and military sectors.
Whether you are looking to buy direct from the current stocklist or maybe there is an item you need Armstrongs to professionally source on your behalf, the facility is there to assist.
Armstrongs are able to procure, consolidate and ship your order internationally.
Please view the current stock. If there is anything you are interested in or would like more information about, please do not hesitate to get in touch.
If there is something you need that we do not currently stock, but you would like to speak to us about procurement and logistics, please use the contact page to find out how we can help.
Only the best equipment, at the best price, with outstanding service.
Similar Jobs
Top Benefits
About the role
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Job Summary
The Dealer Care Representative supports and maintains strong relationships between Becklar and its dealers through proactive communication, problem-solving, and exceptional customer service. This role is responsible for handling dealer inquiries, resolving issues, and ensuring a high level of satisfaction across all interactions.
The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment while maintaining professionalism and a customer-first mindset.
What You’ll Do
- Respond to dealer inquiries via phone, email, and other communication channels
- Troubleshoot and resolve issues in a timely and professional manner
- Research problems and determine the best possible solutions
- Use critical thinking and problem-solving skills to handle a variety of situations
- Follow up on dealer requests to ensure resolution and satisfaction
- Manage escalations with professionalism and a focus on positive outcomes
- Build and maintain strong, constructive relationships with dealers
- Communicate any recurring issues or concerns to leadership
- Mentor team members to support overall team success and service quality
- Participate in training sessions to maintain and improve skills
- Support additional projects and tasks as assigned
What You’ll Need
- 1–2+ years of customer service experience
- Strong communication skills (written and verbal)
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Strong problem-solving and critical thinking abilities
- Ability to work independently and within a team environment
- Detail-oriented with strong organizational skills
- Ability to work effectively under pressure
- Bachelor’s degree or equivalent experience preferred
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Here’s a snapshot of what we offer:
- Competitive compensation and opportunities to share in our success
- Comprehensive health benefit plans to support you and your wellbeing
- 401(k) retirement plan with company contribution
- Inclusive parental leave designed to support all parents and caregivers
- Wellbeing and lifestyle perks to support personal growth, connection, and balance
- Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.
Not the right fit? Search for Dealer Care Representative jobs in Dartmouth, NS
About Armstrongs
Armstrongs UK not only produce their own growing range of industrial machinery, but are also suppliers of specialist vehicles and plant.
Working with customers ranging from private individuals seeking a single item to national governments and international organisations looking to re-equip entire fleets.
Whatever sector you are in, Armstrongs have a wealth of experience and expertise to help, having worked with a diverse range of industries such as mining, international humanitarian relief, anti poaching, security, defence and military sectors.
Whether you are looking to buy direct from the current stocklist or maybe there is an item you need Armstrongs to professionally source on your behalf, the facility is there to assist.
Armstrongs are able to procure, consolidate and ship your order internationally.
Please view the current stock. If there is anything you are interested in or would like more information about, please do not hesitate to get in touch.
If there is something you need that we do not currently stock, but you would like to speak to us about procurement and logistics, please use the contact page to find out how we can help.
Only the best equipment, at the best price, with outstanding service.