Job Title: District Manager

Reports to: Director, Operations

Location: Greater Toronto Area

A District Manager provides management and leadership support to a team of QSR franchised units within an assigned region. This position will also be responsible for coordination of business development efforts and initiatives within the region. Furthermore, a District Manager will be accountable for driving corporate/ franchisee sales and profit, coaching for operational excellence, and enforcing brand standards by providing high level business consulting expertise and advice to a defined group of franchisees.

Essential functions

Training and Operations

• Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training.
• Ensures all corporate and franchise units are fully in compliance with brand standards for all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences. Follow up as required.
• Provides action plans with timing to resolve any system non-compliance and performs field audits for quality assurance.
• Provides training and advises franchisees on evaluating and reacting to financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, etc.
• Drives revenue growth by developing annual sales, marketing, and financial plans for each franchisee and corporate store in assigned area.
• Conducts business evaluations, tracks and facilitates progress by gathering and analyzing data, and makes recommendations, building commitment, and overcoming objections.
• Monitor the construction of new restaurants and liaison with the construction team to ensure opening schedules and timelines are met.
• Act as lead for conventions and other events, to include representing the brand, owning content, programming, and scheduling, and other logistics.
• Partner with Franchising Team to identify open markets, interview and approve prospective buyers, and review business plans for current owners wishing to expand their business.

Policy 

• Adhere to all policies and plans through communication, action, and consistent enforcement.
• Effectively and efficiently perform all tasks following policy and leading by example.
• Strong background in Health and Safety Requirements in needed. DMs are held directly accountable for safe work procedures and control of physical hazards in their areas.
• Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed.
• Proposes new/ updated policy to the Director, Operations, and enforces approved company policies in corporate store and franchised units.

Attitude and Professionalism 

• Actively participates in positive and constructive communication across all departments.
• A team player, who provides support to colleagues and has a hands-on approach.
• Conducts themselves in a solutions-based approach, solving problems collectively and reporting any concerns at an appropriate time to your manager.
• Follows all policy and does not engage in any actions that may be perceived as conflicting with company policy regarding bullying, harassment, discrimination, and/or violence.

The duties of this position may change from time to time. Mary Brown’s reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Required Skills and Qualifications

• Minimum of 5+ years of experience in restaurant operations management, preferably in a franchise business model.
• Previous experience managing multi-unit corporate stores is an asset.
• A valid permanent provincial drivers’ licence.
• Ability to speak publicly, i.e., facilitation of workshops/ training sessions in large groups.
• Ability to work in a team and able to communicate effectively.
• Ability to think strategically in the midst of conflict; problem solve and adapt to challenging situations/ projects.
• Mature professional judgment and professionalism in handling all matters.
• Proficient in Microsoft Office; Excel, Outlook, Word.
• Experience in accounting principles to monitor costs, prepare budgets and analyze financial statements.
• Analytical ability to recognize business trends and opportunities for growth.
• Ability to work in a fast-paced environment and meet deadlines.
• Must be positive, pro-active and a self-starter.
• Possesses an overwhelming sense for “Exceptional Customer Service”.

Education / Certification

• Completion of a university degree or completion of a college degree in a related field, preferably business operations management, hospitality management or equivalent

Physical Activities and Requirements of this position

• Corporate office and restaurant environment.
• The position may require long hours of sitting/ standing, and using a motorized vehicle to visit different corporate/ franchise locations.
• Must be willing to drive, and travel, as needed for business – including regular overnight stays.

We are proud to offer a range of unique and attractive benefits:

• 100% employer-paid extended health benefits coverage including dental coverage, critical illness coverage, life insurance, and long-term disability
• Eligibility to participate in our retirement savings plan with employer match
• Minimum of three weeks paid vacation
• Career advancement opportunities and professional development stipends
• Flexible work hours
• Wellness programs, with an on-site gym and personal trainer

MBI Brands is an equal opportunity employer and equally considers all applicants. Should you require an accommodation through the selection process, please reach out to us at 905-513-0044, or at  hr@mbibrands.com