POSITION SUMMARY

As TTC’s Accounts Receivable Analyst, reporting to the Accounts Receivable Manager, you will support the full order-to-cash cycle, leveraging finance operations experience (credit control, reconciliations, query resolution, and cash application). You will be responsible for issuing monthly customer statements, resolving queries, and ensuring timely allocation of cash receipts. The role requires close collaboration with finance, commercial, and customer-facing teams to maintain strong cash flow, reduce debtor aging, and ensure accurate reconciliations across multiple brands and regions.

KEY RESPONSIBILITIES

1. Invoice & Statement Management

a. Prepare and issue monthly customer statements in line with agreed timelines.

b. Send statements to customers and follow up on queries raised.

1. Credit Control & Collections

a. Monitor aged debtors, provide commentary (e.g. Contiki), and escalate overdue items.

b. Conduct regular debtor reviews and support proactive collections.

1. Cash Application & Allocations

a. Process daily cash allocations across customer accounts.

b. Investigate and resolve unapplied cash within set timelines.

1. Commission Processing

a. Review and approve Tropics commissions.

b. Maintain accurate commission payment records.

1. Query & Mailbox Management

a. Monitor the AR mailbox and respond promptly to internal and external queries.

b. Investigate discrepancies and ensure timely resolution.

1. Fund Transfers, Vouchers, Refunds & Journals

a. Review and process approved fund transfers, vouchers, and customer refunds.

b. Prepare and post journals related to AR activities.

1. Reporting & Collaboration

a. Support preparation of AR reports, reconciliations, and debtor commentary.

b. Collaborate with Group Finance, FP&A, and Shared Services for smooth consolidation inputs.

ROLE SUCCESS CRITERIA

1. % of statements issued on time and without error.

2. Days Sales Outstanding (DSO).

3. % of unapplied cash aged >7 days.

4. Number and aging of unresolved customer queries.

5. Timeliness and accuracy of commission payments.

6. Accuracy of journals and reconciliations.

Success in this role means ensuring that monthly statements and commissions are issued accurately and on time, with debtor balances actively monitored and clear commentary provided to reduce aging.

Cash is applied daily with minimal unapplied items outstanding, while customer queries are resolved efficiently and with a service-oriented approach that builds trust with both internal and external stakeholders. Refunds, vouchers, journals, and fund transfers are processed correctly and fully documented, supporting strong audit trails and compliance. Ultimately, the Accounts Receivable Analyst will contribute to healthy cash flow, clean reconciliations, and seamless AR operations that underpin the wider finance function.

KEY INDIVIDUAL TRAITS

A trait is an enduring characteristic that serves as a strong indicator of potential for success in this role.

Select three traits from the list below:
1. Adaptability: Demonstrates the ability to adjust effectively to changing environments, priorities, and challenges. Embraces new ideas and approaches with flexibility and openness.

2. Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.

3. Boldness: Approaches tasks and decisions with confidence and a proactive mindset, willingness to speak up and challenge the status quo.

4. Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.

5. Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value.

6. Resilience: Remains calm and effective under pressure, persistent through challenges, and driven to achieve long-term goals.

7. Service Orientation: Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach.

1. Attention to detail

2. Resilience

3. Service Orientation

YOUR EXPERIENCE AND EXPERTISE

1. 2–4 years of experience in finance operations (accounts receivable, accounts payable, credit control, or equivalent).

2. Strong reconciliations, query management, and stakeholder engagement experience are highly valued and transferable to AR activities.

3. Experience with commission processing and reconciliations is desirable.

4. Familiarity with Oracle R12 and MS Excel.

5. Strong analytical and problem-solving skills with attention to detail.

6. Clear communication skills and confidence in managing customer queries.

TRAVEL & OTHER REQUIREMENTS

• Work Location: Hybrid
• Travel: To be discussed

If you require accommodation due to a disability, please notify us in advance so that we can make appropriate arrangements to support your needs.

The Travel Corporation may use automated tools, including AI, to support parts of the recruitment process, such as screening or assessing applications.