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Purpose And Objective SAP Canada seeks a Customer Success Manager Senior Advisor to proactively engage with assigned portfolio of customers with the goal of driving customers to leverage BTP as the platform-of-choice for integration, extension, innovation and analysis scenarios of the Intelligent Enterprise.

• Fluent French proficiency is preffered

Expectations And Tasks Responsible for developing relationships with technical decision makers to ensure that SAP customers consumption of the BTP Cloud services grows in alignment with SAP (Intelligent Enterprise) strategy. Engage customers to activate their initial adoption, promote retention and loyalty. Partner with customers to sustainably increase consumption of SAP Business Technology Platform (BTP) services, and coordinate activities with the Account Team by building out a joint outcome-based plan and drive a mutual understanding of IT-Architecture and business value. Deliver expertise with digital transformation and advise on technical and business architectures. Orchestrate success resources across SAP and customers leveraging assets of the SAP BTP engagement model. Analyze customer’s technical needs and execute consumption plans for assigned customers. Provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap. Work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc. Fulfill a customer’s premium subscription services.

Education And Occupational Experience Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Data Analytics, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Data Analytics, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills And Competencies Experience Experience must involve four (4) years or more in the following:

• You have technical Cloud Architecture experience and can guide customers on technical conversations.
• You have experience with cloud solutions, preferably SAP BTP. You can understand, explain, and draft Cloud Architecture Diagrams.
• You have experience articulating the value of and positioning use cases and solutions to customers.
• You have excellent communication (oral and written), presentation, program management, and organizational skills.
• Demo proof of concept applications such as BTP Build applications, integration flows or stories on SAP SAC using SAP HANA and or BDC or working with Solution advisors to demonstrate this
• Driving use case development, via Design Thinking or equivalent methodology.

Targets / KPIs BTP CSMs Are Measured On

• Growth of BTP Platform consumption among assigned customers. As well as upsells, expansions and customer relationship management.
• Have a handle on renewals, net bookings, and churn management at assigned accounts
• Bring success stories on BTP working with customers and present at events such as Sapphire, SAP Connect
• Lead one of the topics such as integration, build , Data or analytics as a champion to benefit the MU and the region

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 118,100-255,300 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 433692 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: