Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the position promotes a safe environment for patients, residents, families, visitors and staff.

Reporting to the relevant IMIS Leader, the Senior Clinical Applications Analyst leads or conducts the planning, analyzing, designing and implementing of new clinical functionality within time and budget constraints. Leads or implements enhancements to existing clinical applications and ensures that systems meet the needs of users through continuous quality improvement techniques. Implements, evaluates and revises internal and external business processes in collaboration with PHC customers, IMIS staff and vendors. Plans, develops, implements and evaluates educational programs to meet the learning needs of the clinical computer users. In collaboration with the Quality Assurance role, leads or participates in the testing of new or existing functionality. Under the direction of the relevant IMIS Leader, this position coordinates resources to meet operational sustainment needs and project goals, and when necessary can perform team leadership duties.

Duties/Accountabilities:

1. Leads or conducts process analysis groups and/or feasibility studies with end users and vendors to identify and evaluate user requirements. Develops alternatives and recommendations including scope and implications of applying new or existing functionality and processes to the clinical domain.

2. Develops and/or assists in the development of project charters, business cases, work plans, task sequencing and time schedules.

3. Develops project plans, resource requirements, timelines and cost estimates from feasibility through handoff to sustainment.

4. Leads small teams, including IMIS staff, other PHC staff or vendor personnel and coordinates the resources on project initiatives and operational sustainment tasks.

5. Oversees and provides work direction to assigned resources by assigning tasks, setting priorities and re-assigning work when necessary.

6. Works with the relevant IMIS Leader to ensure that staff have adequate training to perform their duties and develop their skills.

7. Mentors more junior staff in techniques of project co-ordination, workflow analysis, application design, testing, implementation and training.

8. Develops and/or assists in the preparation of RFI/RFP documentation and participates in vendor evaluation and selection.

9. Uses change management principles by working collaboratively with users in defining, implementing and documenting changes in user processes; testing and implementation plans; and detailed documentation of application setup and usage.

10. Ensures development, documentation and execution of test plans including unit, end to end, integration and volume testing.

11. Works collaboratively with Training & Support personnel in the development of training and user orientation strategies; training materials; quick reference manuals and training delivery.

12. Develops communication strategies and materials for new or changed application implementation.

13. Provides 3rd Level end user application support including troubleshooting, identifying options and implementing appropriate solutions; maintains communication with end users and IT staff; documents incidents, new user orientation programs and provides remedial education.

14. Provides input to the development of policies and procedures.

15. Provides backup Team Leadership duties where necessary.

Qualifications:

Education, Training and Experience

University degree in a related clinical information technology field and a minimum of five (5) years related intermediate and senior level experience and exposure to a supervisory role, or an equivalent combination of education and experience acceptable to employer.

Skills and Abilities

• Knowledge of clinical systems applications and issues related to the implementation and sustainment of computer applications in the clinical environment.
• Excellent knowledge of hospital operations, clinical processes and health care administration.
• Conversant with systems analysis and design principles; people management; resource management; project management and related tools; the systems development life cycle methodology and continuous quality improvement techniques.
• Ability to carry out studies and develop reports on topics such as user requirements and process improvement.
• Ability to analyze operational problems in the clinical environment; and identify and implement innovative solutions.
• Experience with operational support structures/procedures and the leadership thereof.
• Ability to work well with people from many disciplines with varying degrees of clinical and technical experience to present difficult issues and solicit input to resolve complex issues.
• Excellent interpersonal, oral and written communication skills.
• Ability to work independently and in collaboration with others.
• Ability to work under time constraints with accuracy.
• Proficient organizational and time management abilities.