Customer Service Representative (Shipping Coordinator)
Top Benefits
About the role
WHY WORK AT CONGEBEC?
- A full-time position with possibility of advancement
- Competitive salary and benefits
- A dynamic, convivial, and challenging work environment
- A growing company that stands out in its field
RESPONSIBILITIES
Reporting to the Operations Manager, the Customer Service Representative (Shipping Coordinator) will have the primary responsibilities of:
- Welcome drivers, visitors, and subcontractors
- Assign the loading and unloading doors
- Enter information into the computer system
- Check transport documents, customs, HACCP, SQF, etc.
- Check documents related to orders
- Ensure compliance with the policies, procedures, standards, and regulations in force in the warehouses (OH&S, BRC, HACCP, C-TPAT, etc.):
- Verify the identity of truckers, visitors, and service providers
- Manage the visitors log
- Apply the procedure for securing trailer trucks
- Scan client documents
- Verify inbound shipments for closure
- Email management, scheduling appointments, answering customer inquiries, retrieving BOLs, COAs, and other documentation for shipments
- Assist the Warehouse Supervisor and occasionally perform operational tasks
- Perform other related duties
General skills
EDUCATION AND PROFESSIONAL EXPERIENCE
- Minimum of three (3) years of experience in a similar fast paced environment
- Or equivalent combination of educational and professional experiences
COMPETENCIES
- Resourcefulness and autonomy
- Calm
- Judgment and ability to solve problems
- Customer service orientation
- Communication skills (tact and diplomacy)
- Priority and stress management
- Rigor
- Flexibility and versatility
- Ability to work in team
REQUIRMENTS
- Written and spoken English
- Good computer skills (MS-Office, e-mail, Internet Explorer, etc.)
- Knowledge of OH&S standards
- Knowledge of HACCP (an asset)
- Knowledge of SQF (an asset)
- Available for replacements on other shifts if required
- Experience in a cold environment or in the food industry (an asset)
Accommodations are available on request for people with disabilities taking part in all aspects of the selection process.
List of benefits
- Competitive Remuneration
- Group Benefits
- Continous Education Program: Congebec University
- Telemedecine Program: Dialogue
- Employee Assistance Program (EAP)
- Wellbeing Program
- Company Events
Not the right fit? Search for Customer Service Representative jobs in Vancouver, BC
About Congebec
Congebec est une entreprise canadienne, le plus important fournisseur de services logistiques pour les produits sous température contrôlée au Québec et le deuxième au Canada. Elle dispose de plus de douze installations modernes à travers le Canada qui sont situées à Boucherville, Ste-Julie, Montréal, Toronto, Winnipeg, Calgary, Saskatoon et à Québec avec un total de 48 350 000 pieds cubes. Ces emplacements sont tous situés près des grands axes routiers, des installations portuaires et des centres de distribution des grandes chaînes d'alimentation.
Congebec is the largest provider of refrigerated services in Quebec, the second largest in Canada and we continue to expand. We are the sole provider of food service logistics Montreal and in Quebec City. The company has more than eleven modern facility locations in Quebec, Boucherville, Ste-Julie, Montreal, Toronto, Winnipeg, Saskatoon and Calgary. They are all located near major highways, port facilities and warehouses of major grocery chains.
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Customer Service Representative (Shipping Coordinator)
Top Benefits
About the role
WHY WORK AT CONGEBEC?
- A full-time position with possibility of advancement
- Competitive salary and benefits
- A dynamic, convivial, and challenging work environment
- A growing company that stands out in its field
RESPONSIBILITIES
Reporting to the Operations Manager, the Customer Service Representative (Shipping Coordinator) will have the primary responsibilities of:
- Welcome drivers, visitors, and subcontractors
- Assign the loading and unloading doors
- Enter information into the computer system
- Check transport documents, customs, HACCP, SQF, etc.
- Check documents related to orders
- Ensure compliance with the policies, procedures, standards, and regulations in force in the warehouses (OH&S, BRC, HACCP, C-TPAT, etc.):
- Verify the identity of truckers, visitors, and service providers
- Manage the visitors log
- Apply the procedure for securing trailer trucks
- Scan client documents
- Verify inbound shipments for closure
- Email management, scheduling appointments, answering customer inquiries, retrieving BOLs, COAs, and other documentation for shipments
- Assist the Warehouse Supervisor and occasionally perform operational tasks
- Perform other related duties
General skills
EDUCATION AND PROFESSIONAL EXPERIENCE
- Minimum of three (3) years of experience in a similar fast paced environment
- Or equivalent combination of educational and professional experiences
COMPETENCIES
- Resourcefulness and autonomy
- Calm
- Judgment and ability to solve problems
- Customer service orientation
- Communication skills (tact and diplomacy)
- Priority and stress management
- Rigor
- Flexibility and versatility
- Ability to work in team
REQUIRMENTS
- Written and spoken English
- Good computer skills (MS-Office, e-mail, Internet Explorer, etc.)
- Knowledge of OH&S standards
- Knowledge of HACCP (an asset)
- Knowledge of SQF (an asset)
- Available for replacements on other shifts if required
- Experience in a cold environment or in the food industry (an asset)
Accommodations are available on request for people with disabilities taking part in all aspects of the selection process.
List of benefits
- Competitive Remuneration
- Group Benefits
- Continous Education Program: Congebec University
- Telemedecine Program: Dialogue
- Employee Assistance Program (EAP)
- Wellbeing Program
- Company Events
Not the right fit? Search for Customer Service Representative jobs in Vancouver, BC
About Congebec
Congebec est une entreprise canadienne, le plus important fournisseur de services logistiques pour les produits sous température contrôlée au Québec et le deuxième au Canada. Elle dispose de plus de douze installations modernes à travers le Canada qui sont situées à Boucherville, Ste-Julie, Montréal, Toronto, Winnipeg, Calgary, Saskatoon et à Québec avec un total de 48 350 000 pieds cubes. Ces emplacements sont tous situés près des grands axes routiers, des installations portuaires et des centres de distribution des grandes chaînes d'alimentation.
Congebec is the largest provider of refrigerated services in Quebec, the second largest in Canada and we continue to expand. We are the sole provider of food service logistics Montreal and in Quebec City. The company has more than eleven modern facility locations in Quebec, Boucherville, Ste-Julie, Montreal, Toronto, Winnipeg, Saskatoon and Calgary. They are all located near major highways, port facilities and warehouses of major grocery chains.