Manager Legal Support Services
About the role
Our client is recruiting for a Manager, Legal Service Delivery to join their Montreal office. The Manager, Legal Service Delivery, supports the Director, Paraprofessional Services and the Director, Legal Support Services in delivering the national mandate for Paraprofessional Services (PSG) and Legal Support Services (LSS) by overseeing high quality service delivery and team performance for PSG and LSS within their regional BLG office. In this role, the Manager provides direct leadership for regional workflow and capacity management, performance management, process improvement, technology adoption, and role specific training and development. As a key member of the national Legal Service Delivery leadership team, each Manager also contributes expertise to national initiatives, standards, and training programs.
Summary of Responsibilities: Oversee workflow, capacity, and staffing to ensure efficient, high-quality service delivery Working with the Regional Group Manager, oversee regional PSG and LSS workflow, capacity, and utilization, ensuring quality of performance, equitable work allocation, and appropriate lawyer-to-support ratios. Monitor volume trends, optimize resourcing, and coordinate file transitions (e.g., departures/retirements) Manage lawyer–practice assistant pairings and support paraprofessional capacity planning Support workforce planning, including hiring, role design, and onboarding programs Contribute to recruitment, candidate assessment, and development of early talent pipelines (including student programs) Champion adoption of legal technology, tools, and AI solutions to enhance service delivery Lead process improvements to drive efficiency, accuracy, and client experience Support performance management, including coaching, training, and career development for Paraprofessional and Legal Support Services teams Participate in performance reviews, feedback processes, and compensation recommendations Foster a collaborative, high-performance team culture and support engagement initiatives Promote the firm’s hybrid working policy and manage the budget for initiatives that support culture, engagement, and team connectivity Act as a national subject matter expert in a designated practice area or specialty
Core Skills & Experience: Diploma in Law Clerk, Paralegal, or Legal Assistant studies 8+ years of experience in a legal service delivery role Bilingualism (English/French) – required Excellent understanding of legal service delivery functions, with technical expertise in at least one practice area Demonstrated leadership and supervisory experience Advanced knowledge of legal matter lifecycle processes and supporting systems Legal Project Management (LPM) and/or Certified Human Resources Professional Designations would be considered an asset
The expected salary range for this position is $90,000 - $115,000, depending on level of experience, region/location, and other factors.
Not the right fit? Search for Manager Legal Support Services jobs in Montreal, Quebec, Canada
About EStaffSearch
EStaffSearch is a personalized staffing service focussing on the complete satisfaction for both client and candidate. Whether you are looking for a new career, or looking to grow or replace your staff, EStaffSearch is here to help.
We are skilled at locating and securing rare talent for firms seeking experienced full time or contract professionals within the GTA and across Canada. Some of the specialty areas include: legal assistants and clerks, general administrative support staff, customer service including bilingual positions, human resources, accounting, benefit and pension consulting, insurance, disability case management, sales , marketing and communication positions to name a few.
EStaffSearch helps candidates find rewarding job opportunities. Whether you are looking for new challenges, more flexibility, or the opportunity to build your skills, at absolutely no cost to you, EStaffSearch can help you take that next step.
To find out more about EStaffSearch please contact Donna Brooks at: 905-235-5577 or donna@estaffsearch.com
Similar Jobs
Manager Legal Support Services
About the role
Our client is recruiting for a Manager, Legal Service Delivery to join their Montreal office. The Manager, Legal Service Delivery, supports the Director, Paraprofessional Services and the Director, Legal Support Services in delivering the national mandate for Paraprofessional Services (PSG) and Legal Support Services (LSS) by overseeing high quality service delivery and team performance for PSG and LSS within their regional BLG office. In this role, the Manager provides direct leadership for regional workflow and capacity management, performance management, process improvement, technology adoption, and role specific training and development. As a key member of the national Legal Service Delivery leadership team, each Manager also contributes expertise to national initiatives, standards, and training programs.
Summary of Responsibilities: Oversee workflow, capacity, and staffing to ensure efficient, high-quality service delivery Working with the Regional Group Manager, oversee regional PSG and LSS workflow, capacity, and utilization, ensuring quality of performance, equitable work allocation, and appropriate lawyer-to-support ratios. Monitor volume trends, optimize resourcing, and coordinate file transitions (e.g., departures/retirements) Manage lawyer–practice assistant pairings and support paraprofessional capacity planning Support workforce planning, including hiring, role design, and onboarding programs Contribute to recruitment, candidate assessment, and development of early talent pipelines (including student programs) Champion adoption of legal technology, tools, and AI solutions to enhance service delivery Lead process improvements to drive efficiency, accuracy, and client experience Support performance management, including coaching, training, and career development for Paraprofessional and Legal Support Services teams Participate in performance reviews, feedback processes, and compensation recommendations Foster a collaborative, high-performance team culture and support engagement initiatives Promote the firm’s hybrid working policy and manage the budget for initiatives that support culture, engagement, and team connectivity Act as a national subject matter expert in a designated practice area or specialty
Core Skills & Experience: Diploma in Law Clerk, Paralegal, or Legal Assistant studies 8+ years of experience in a legal service delivery role Bilingualism (English/French) – required Excellent understanding of legal service delivery functions, with technical expertise in at least one practice area Demonstrated leadership and supervisory experience Advanced knowledge of legal matter lifecycle processes and supporting systems Legal Project Management (LPM) and/or Certified Human Resources Professional Designations would be considered an asset
The expected salary range for this position is $90,000 - $115,000, depending on level of experience, region/location, and other factors.
Not the right fit? Search for Manager Legal Support Services jobs in Montreal, Quebec, Canada
About EStaffSearch
EStaffSearch is a personalized staffing service focussing on the complete satisfaction for both client and candidate. Whether you are looking for a new career, or looking to grow or replace your staff, EStaffSearch is here to help.
We are skilled at locating and securing rare talent for firms seeking experienced full time or contract professionals within the GTA and across Canada. Some of the specialty areas include: legal assistants and clerks, general administrative support staff, customer service including bilingual positions, human resources, accounting, benefit and pension consulting, insurance, disability case management, sales , marketing and communication positions to name a few.
EStaffSearch helps candidates find rewarding job opportunities. Whether you are looking for new challenges, more flexibility, or the opportunity to build your skills, at absolutely no cost to you, EStaffSearch can help you take that next step.
To find out more about EStaffSearch please contact Donna Brooks at: 905-235-5577 or donna@estaffsearch.com