Top Benefits
About the role
JELD-WEN is currently seeking a Customer Care Representative to join our growing team.
Specific Responsibilities:
- Receive, analyze, and process service requests.
- Ensure rigorous follow-up of each request for parts and/or services.
- Validate and control the execution of work performed by technicians when a request requires intervention.
- Respond to customers’ phone inquiries about our various products.
- Provide status updates on service calls to our customers.
- Perform all other related tasks.
Requirements:
- A completed post-secondary education diploma;
- 1 to 3 years of experience in customer service;
- Experience in an after-sales service department is an asset;
- Computer literacy to use the Office suite;
- Bilingualism is mandatory, both spoken and written.
Required Qualities:
- Excellent teamwork skills;
- Highly developed planning and organizational skills;
- Excellent communication skills;
- Ability to effectively manage priorities;
- Good sense of autonomy and meticulousness;
- Resourcefulness and a well-developed sense of observation;
- Flexibility and ability to work under pressure.
#JWCanada
About JELD-WEN Holding, Inc. JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.
JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.
What We Offer Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, retirement program, etc.
JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.
JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
About JELD-WEN of Canada
For more than 60 years, JELD-WEN® has been driving improvements in the Window and Door industry.
Since 1960, JELD-WEN has designed and manufactured beautifully detailed and reliable windows and doors. At the same time, following their commitment to creating healthier, more sustainable environments.
JELD-WEN's commitment to efficiency is evident throughout our operations and reinforced by our longstanding partnership with ENERGY STAR®. We are proud to have been named the ENERGY STAR® Manufacturer of the Year for 2021, 2022, 2023, and 2024 consecutively. Having won this prestigious award a dozen times, JELD-WEN continues to demonstrate an unwavering dedication to energy efficiency.
Depuis plus de 60 ans, JELD-WEN® est à la fine pointe des améliorations dans l'industrie des portes et fenêtres.
Depuis 1960, JELD-WEN conçoit et fabrique des fenêtres et des portes magnifiquement détaillées et fiables. Durant cette même période, suite à leur engagement à créer des environnements plus sains et plus durables.
L'engagement de JELD-WEN envers l'efficacité énergétique est évident à travers nos opérations et renforcé par notre partenariat de longue date avec ENERGY STAR®. Nous sommes fiers d'avoir été nommés Fabricant ENERGY STAR® de l'année pour 2021, 2022, 2023 et 2024 consécutivement. Ayant franchi cette étape particulière en ayant remporté ce prestigieux prix une douzaine de fois, JELD-WEN continue de démontrer un dévouement inébranlable envers l’efficacité énergétique.
Top Benefits
About the role
JELD-WEN is currently seeking a Customer Care Representative to join our growing team.
Specific Responsibilities:
- Receive, analyze, and process service requests.
- Ensure rigorous follow-up of each request for parts and/or services.
- Validate and control the execution of work performed by technicians when a request requires intervention.
- Respond to customers’ phone inquiries about our various products.
- Provide status updates on service calls to our customers.
- Perform all other related tasks.
Requirements:
- A completed post-secondary education diploma;
- 1 to 3 years of experience in customer service;
- Experience in an after-sales service department is an asset;
- Computer literacy to use the Office suite;
- Bilingualism is mandatory, both spoken and written.
Required Qualities:
- Excellent teamwork skills;
- Highly developed planning and organizational skills;
- Excellent communication skills;
- Ability to effectively manage priorities;
- Good sense of autonomy and meticulousness;
- Resourcefulness and a well-developed sense of observation;
- Flexibility and ability to work under pressure.
#JWCanada
About JELD-WEN Holding, Inc. JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.
JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.
What We Offer Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, retirement program, etc.
JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.
JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
About JELD-WEN of Canada
For more than 60 years, JELD-WEN® has been driving improvements in the Window and Door industry.
Since 1960, JELD-WEN has designed and manufactured beautifully detailed and reliable windows and doors. At the same time, following their commitment to creating healthier, more sustainable environments.
JELD-WEN's commitment to efficiency is evident throughout our operations and reinforced by our longstanding partnership with ENERGY STAR®. We are proud to have been named the ENERGY STAR® Manufacturer of the Year for 2021, 2022, 2023, and 2024 consecutively. Having won this prestigious award a dozen times, JELD-WEN continues to demonstrate an unwavering dedication to energy efficiency.
Depuis plus de 60 ans, JELD-WEN® est à la fine pointe des améliorations dans l'industrie des portes et fenêtres.
Depuis 1960, JELD-WEN conçoit et fabrique des fenêtres et des portes magnifiquement détaillées et fiables. Durant cette même période, suite à leur engagement à créer des environnements plus sains et plus durables.
L'engagement de JELD-WEN envers l'efficacité énergétique est évident à travers nos opérations et renforcé par notre partenariat de longue date avec ENERGY STAR®. Nous sommes fiers d'avoir été nommés Fabricant ENERGY STAR® de l'année pour 2021, 2022, 2023 et 2024 consécutivement. Ayant franchi cette étape particulière en ayant remporté ce prestigieux prix une douzaine de fois, JELD-WEN continue de démontrer un dévouement inébranlable envers l’efficacité énergétique.