Job title: Client Care and Warranty Specialist

Are You Ready to Lead the Charge?

Are you the type of person who turns problems into opportunities, and who goes above and beyond to create unforgettable client experiences? If so, we want you on our front lines. We’re on the hunt for a superstar who’s ready to elevate our client relationships to new heights.

This isn’t just another job, this is a mission. A mission to deliver excellence, to embody our core values of Collaboration, Accountability, and Growth in every interaction. If you’re ready to step up and make a real impact, read on.

Role Summary: You are the human connection that keeps clients coming back. As the first point of contact, you’ll troubleshoot product issues, guide clients through solutions, and ensure every interaction reflects our world-class service standards. Your insights will improve our products. Your support will protect our brand. Your speed and empathy will keep fleets on the road.

We’re Looking for Someone who is:

• Client-focused: You listen fully, respond with care, and build real relationships

• Technically curious: You enjoy figuring out how things work and explaining them simply

• Growth-Minded: You learn fast and are eager to understand our products and client base

• Solution-oriented: You stay calm under pressure and love finding the fix

• Accountable: You take ownership, follow up, and never leave people hanging

• A strong communicator: You write and speak with confidence, clarity, and empathy

• A collaborative teammate: You bring a team-first mindset, but aren’t afraid to take the lead

What We Are NOT Looking For:

• Not a Call Centre: We are not looking for someone to just answer calls. We thrive on proactive engagement and personalized solutions. No scripts, no fluff.

• Not Afraid to Get Their Hands Dirty: If you’re not willing to step into the warehouse, inspect returned products, and understand how our technology works firsthand, this isn’t the role for you. Real client care starts with real product knowledge.

• Not Just Transactional: Pushing products without understanding the real needs of our clients is not our style. We seek meaningful interactions, not just transactions.

• Lack of Empathy: We are looking for someone to actively listen and empathize with our clients. We seek to understand our clients, no matter the situation.

• Not Cookie Cutter: We need someone adaptable, someone who understands that when it comes to clients, everything is situational. Processes are guidelines that can be applied case by case.

What You’ll Do:

• Be the First Line of Defense: You’re the first point of contact for our valued clients. Whether it’s an inquiry, a warranty concern, or technical support, you’ll respond with clarity, care, and professionalism.

• Tailor Every Solution: Listen, really listen, to understand client needs, then craft custom solutions that exceed expectations. You’ll troubleshoot, guide, and offer technically accurate advice that builds trust and solves problems.

• Be Technically Savvy: Confidently troubleshoot product issues such as connectivity problems, misapplications, or installation errors. You’ll bridge the gap between technical know-how and everyday client language.

• Turn Tough Situations into WOW Moments
  Go beyond solving problems, turn them into opportunities to impress. Create experiences so positive that clients become lifelong fans of SWS.

• Lead with Empathy and Precision: Receive, evaluate, and process warranty claims efficiently and empathetically. You’ll inspect returned products when needed and follow through relentlessly until the issue is resolved.

• Stay Organized & Client-Focused: Manage orders, invoices, follow-ups, and case details with laser-focused accuracy. Your attention to detail will drive a seamless experience from start to finish.

• Adapt Like a Pro: No two days are the same. You’ll think on your feet, adjust quickly, and always keep the client’s best interest at the heart of every action.

• Communicate with Confidence: Your words inspire trust. Whether written or spoken, your communication is clear, purposeful, and human.

• Collaborate and Contribute: Work cross-functionally with technical and internal teams. Share insights, contribute to process improvements, and help shape a stronger client experience.

• Own It: Take full responsibility for your actions and outcomes. You strive for excellence and are always ready to learn and grow.

• Stay Sharp: Keep up with evolving product specs, industry trends, and internal processes so you’re always ready to serve with the latest knowledge.

Ask Yourself This:

• Do you love talking to people and digging into the technical side of a product?

• Do you feel energized when you’ve helped someone fix something that was broken?

• Do you take pride in knowing your advice actually matters?

If your gut’s saying “HELL YES”, APPLY NOW.

Send your resume and a short note about why this role speaks to you to: careers@warninglightsinc.com**.**

SWS Warning Lights Inc. is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.