Req ID: 27354
Vacancy Type: Part-Time
Number of Positions: 8

Closing Date: 12/02/2025

Job Summary

As a valuable member of the Ticket Operations team, you will have a vital role in supporting and processing all Ticket and Membership/Subscriber sales, reporting to the Supervisor, Ticket Operations. Operationally, your role is to ensure the utmost customer service is being delivered well processing and distributing single and season/subscriber tickets and ticket inventory is managed according to controls; all while maintaining the privacy of account information for our fans. You will provide exemplary customer service to all internal departments by answering questions pertaining to customer account information, pricing controls, and ticket management.

Duties and Responsibilities

• Adopt values that are inclusive and contribute to a collaborative environment, including emphasizing teamwork and mutual respect.
• Contribute to an inspiring team environment with a culture of open communication.
• Execute/sell Season/Subscriber/Flex Pack Tickets, via in person, over the phone and email.
• Execute/sell Event Tickets, via in person, over the phone and email.
• Provide reporting for internal and external contacts on ticket inventory, sales, and renewals.
• Creating and maintaining invoices.
• Support ticketing requests and troubleshoot ticketing issues including ticket replacement, scanning issues, and refunds.
• Review and reply to customer inquiries within the group email box.
• Execute event day ticketing including inventory management, group order fulfillment, and post-shift reporting.
• Communicate effectively and efficiently with colleagues and management.
• Perform other related duties as assigned or requested by management.
• Ability to work, days, evenings, and weekends, including some holidays.

Skills and Qualifications

• 1+ years of ticket operations experience is preferred.
• Knowledge of ticketing systems, particularly TicketMaster Host, Archtics and TM1 Sales is an asset.
• Cash handling experience and extensive computer literacy is essential
• Above average knowledge of Microsoft Excel.
• Experience with running reports with the ability to filter and handle a large amount of information.
• Shown time management skills and problem-solving skills with an ability to meet shifting timelines and demands, well working under pressure.
• Extraordinary customer service, interpersonal, and communication skills.
• Motivated by team success while also being individually accountable.
• Accepting direction while also displaying a high level of initiative.
• Ability to grasp new technical concepts quickly and problem-solve when necessary.
• Hold a valid Standard First Aid Certificate – CPR Level C.
• Must be able to work flexible and varying hours, including weeknights, weekends, and holidays (5 - 20 hours/week).
• Essential duties of this position include standing, walking, bending, twisting, and lifting.

Hourly Rate/Salary: $18.23 - $21.71
Hours of Work: up to 24
Work Location: Various Locations (Living Arts Centre, Paramount Fine Foods Centre and Meadowvale Theatre)
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , Culture & Events
Non-Union/Union: Non Union

LI-DNP

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to recruitment.accommodation@mississauga.ca citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.