This is a collaborative and integrated role between Erie Shores Healthcareand CMHA Windsor-Essex.

Reporting to the Chief Executive Officerof each organization, the Manager of Community Outreach will:

• Serve as the coordinator for the Mobile Medical Support Team and oversee the day-to-day delivery of high-quality programs and services that respond to the needs of clients.
• Act as a conduit for community engagement, strengthening partnerships and outreach efforts.
• Support vulnerable populations by facilitating access to care.
• Ensure patients are connected to primary care providers to promote continuity and better health outcomes.

Key Responsibilities

Policy Compliance & Confidentiality

• Adhere to all policies and procedures established for the assigned department.
• Maintain strict confidentiality of patient information in accordance with organizational and legal standards.

Community Outreach & Engagement

• Plan, implement and monitor services that respond to client and communities’ needs, and meet internal and external performance targets.
• Develop, implement and ensure adherence to primary care policies, protocols and workflows.
• Oversee aspects of recruitment, supervision and performance of outreach teams and maintain effective communication with employees, volunteers, patients, physicians, and the general public.
• Serve as liaison within the Primary Care Sectorand WE-OHT**,** ensuring alignment with regional priorities.
• Research and engage with community organizations that align with organizational pillars and strategic goals.
• Collaborate with the Executive Team to identify target audiences and establish partnerships with organizations serving key demographics.
• Support access to primary care by connecting unrostered patients to the Community Health Centre, the Medical Mobile Unit, or Nurse Practitioner–led clinics.

Public Engagement & Field Outreach

• Engage directly with the public in high-traffic areas to promote healthcare services, events, and partnerships.
• Observe trends and report on distribution outcomes to support data-driven outreach strategies**.**
• Provide daily or weekly activity summaries (e.g., locations covered, approximate reach, engagement notes) to track performance and optimize future planning and implementation.
• Monitor public response and engagement patterns, identifying high-performing locations and timesfor outreach.
• Support marketing and outreach campaigns by distributing branded materials that align with organizational messaging and target demographics.
• Maintain accurate logs of distributed materials and locations, ensuring alignment with outreach goals and tracking needs.
• Communicate field insights and local observations to marketing and operations teams to improve targeting and material relevance.
• Coordinate with operations and logistics staff.

Humanitarian & Partnership Coordination

• Assist in planning and coordinating logistics for humanitarian initiatives and community operations (disaster and emergencies, vaccinations, outbreak management, etc.).
• Act as liaison between local and international non-profit partners, community leaders, and healthcare stakeholders.

Executive & Strategic Support

• Provide comprehensive support to the Executive Team to ensure streamlined operations and efficiency.
• Contribute to the execution of the strategic plan and other special projects as assigned.
• Conduct research and analysis on community groups of importance to the foundation and its pillars.
• Lead and support project management activities to ensure timely and effective implementation of initiatives.

Other Duties

• Perform other relevant tasks as required to support the mission and objectives of Erie Shores Healthcareand CMHA Windsor-Essex**.**

Qualifications

• Education
  • Bachelor’s degree in business administration, Public Health, Social Sciences, or a related field (required).
  • Graduate-level education (e.g., master’s degree) considered an asset.
• Leadership & Change Management
  • Proven experience working with senior leadership to drive meaningful, sustainable organizational change and deliver measurable results.
  • Demonstrated leadership and change management skills with the ability to inspire, engage, and develop staff.
  • Strong ability to mentor, coach, and build team capacity.
• Strategic & Analytical Skills
  • Expertise in developing processes, procedures, program evaluation frameworks, and applying research methods.
  • Innovative and strategic thinker, capable of operating effectively at strategic, policy, and operational levels.
  • Skilled in planning, organizing, implementing, and evaluating goals, objectives, and policies.
• Relationship Management & Communication
  • Proven ability to build and maintain strong relationships with internal and external stakeholders.
  • Excellent communication and interpersonal skills, with a professional and collaborative approach.
  • Experience navigating complex organizational structures and managing cross-departmental needs.
• Operational Management
  • Ability to delegate effectively, set clear expectations, and monitor progress of direct reports.
  • Strong organizational and project management skills to balance multiple priorities and deliver results.

Key Competencies

• Community Engagement – Demonstrated ability to connect with diverse populations, particularly vulnerable groups, while fostering trust and collaboration.
• Cultural Competence – Awareness of, and sensitivity to, cultural, social, and economic factors that impact healthcare access and community relationships.
• Strategic Problem-Solving – Skilled in identifying challenges, analyzing complex information, and implementing innovative, practical solutions.
• Adaptability & Resilience – Able to manage change, adjust priorities in fast-paced environments, and remain composed under pressure.
• Collaboration & Teamwork – Strong interpersonal skills with a proven record of building partnerships and working across organizations, sectors, and disciplines.
• Influence & Advocacy – Capable of representing the organization with credibility, influencing stakeholders, and advocating for community needs.

Erie Shores HealthCare is an equal opportunity employer. Accommodations available on request in all parts of the recruitment and assessment process as required under ESHC’s Accommodation Policy. If you require a specific accommodation, please contact the Human Resources department at HumanResources@eshc.org