Location: Remote - Canada wide

Opportunity at Microserve

Position Overview

We are seeking a highly organized and strategic Proposal Services Manager to lead the development and delivery of high-quality proposals for complex IT solutions and services opportunities. This role combines hands-on proposal writing and management with team leadership responsibilities, overseeing the end-to-end RFP response process from opportunity evaluation through submission and handover to delivery. The successful candidate will be an exceptional writer, project manager, and people leader who can drive proposal excellence, improve win rates, manage proposal content and knowledge repositories, and develop a high-performing proposal team. This position plays a critical role in supporting business growth by ensuring compelling, compliant, and competitive proposal submissions.

Key Responsibilities

Proposal Writing and Management (Individual Contributor)

Responsible for the end-to-end proposal response process including review and evaluation of RFPs, selection and coordination of RFP response team, meeting scheduling and facilitation;, complex technical writing;, providing guidance to the response team;, submissions, creating shortlist or other important client presentations, assisting in contract reviews and negotiations, and handover to delivery. Writing most parts of complex IT solutions and services proposals independently, based on industry knowledge and existing reusable content, requiring minimal help to do so. Contributing to achieving and exceeding target win rates. Organizing and managing Company’s proposal Content Warehouse within SharePoint, editing and updating regularly to ensure high quality and availability. Providing content, writing and formatting support to other teams within Microserve. Support Microserve Executive and Senior Leadership in the contract review process and contract revision management.

Leading the Proposals Team (People Leader and Process Manager)

Acting as the point of escalation and guiding the team’s performance and results. Managing team performance through KPIs such as target win rates. Managing individual performance such as conducting reviews, providing feedback, enhance individual performance. Training team members and developing their technical and soft skills. Hiring team members and managing resourcing levels, which include interviews, onboarding and set-up. Measuring and reporting team performance. SLAs, including win-loss. Identify and implement process and performance improvements.

Requirements

Bachelor's degree in Business, Communications, Marketing, English, Information Technology, or a related field, or equivalent combination of education and experience. 5+ years of experience managing complex proposal responses, RFPs, RFQs, and IT services proposals. 2+ years of leadership experience managing, coaching, and developing proposal or bid management teams. Experience supporting IT services, managed services, professional services, or technology solution providers is strongly preferred. Experience in Canadian / North American market is preferred. Advanced skills in MS Word and PowerPoint design/graphics, and proficiency in MS Excel and SharePoint. Basic Microsoft Power Apps creation and maintenance skills and experience is desirable.

Work Conditions

This role can be fulfilled remotely from anywhere in Canada with good internet connectivity and a distraction-free environment for working at home. Work hours will need to match business hours in the Pacific Time Zone. The role requires flexibility in work hours to accommodate client proposal deadlines.

Additional Requirements

Applicants will be asked to provide references and may be asked to participate in a short writing and technical assessment.

What do you get?

Time-off policies that promote work/life balance

Paid time off Extended Medical and Dental plan from day one Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc;) Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter Career advancement opportunities Hybrid working environment for specific roles Ongoing learning and development opportunities Professional development & Training reimbursement support Dog friendly offices

Compensation: In accordance with the BC Pay Transparency Act the range for this role for BC residents is $110,000-$130,000 annually. Please note the exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.

Corporate Responsibility

Employee will understand, meet, and live our core values

We Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven

About Us

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 500 team members, and we’re one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.