Top Benefits
About the role
Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment?
We have an incredible opportunity for you! At Duliban Insurance, we are not your average broker – when you join the Duliban Dream Team, you become part of the family! Our tenets of honesty, integrity and hard work inform everything we do – from our innovative technological approach to our commitment to the communities we serve, we drive for excellence while maintaining our homegrown roots. Join our award-winning Dream Team and grow with us!
Primary Responsibilities
- Maintain a valid RIBO license in good standing and fulfill all continuing education requirements.
- Provide quality service to personal lines clients, resolving discrepancies efficiently and respectfully by answering incoming calls, communicating digitally, or in person.
- Manage client requests from a variety of methods including policy changes, endorsements, and billing inquiries.
- Review policies and recommend coverages to clients based on individual needs.
- Assist clients in reporting claims and provide support throughout the claims process while liaising with insurance carriers to ensure smooth resolution.
- Respond to requests for policy documentation and clarifications, ensuring accurate and timely follow-up.
- Quote coverages and ensure clear communication of options, premium differences, and the value of different coverages.
- Oversee specialty products such as PAL, Hagerty, and Elite policies, ensuring proper handling and client education regarding these niche coverages.
- Collaborate with other departments, including sales, underwriting, and claims to provide seamless, team-based service experience.
- Uphold all company health and safety policies, ensuring a safe environment for all.
- Demonstrate professionalism and integrity in all client and colleague interactions, always ensuring confidentiality and trustworthiness.
- Participate in ongoing training, workshops, and development initiatives to enhance product knowledge, service skills, and regulatory understanding.
Requirements
- Ability and willingness to obtain a RIBO license within 3-6 months of employment
- Demonstrates a high degree of professionalism and integrity
- Has excellent interpersonal and communication skills
- Works well within a team and independently, taking initiative to assist team members where needed
- Interacts with patience, enthusiasm and dedication
- Pays close attention to detail and multitasks with a high level of organization and accuracy
- Approaches learning and professional development with enthusiasm
- Possesses a high school diploma or equivalent with 2+ years of customer service experience
This is an on-site position and training will take place in Welland, Ontario.
Benefits
The Company
Duliban Insurance Brokers is an award-winning third generation brokerage that has been consistently named a top insurance workplace, winner of Brokerage of the Year (2019), and Lincoln’s Business of the Year (2022). With offices across Niagara and Haldimand, our team prides itself on helping clients find simple, affordable solutions to all their auto, home, business and farm insurance needs.
As a valued Dream Team Member, you receive:
- Competitive compensation
- A benefit package including medical, dental and vision coverage
- A health spending account to use at your discretion
- RRSP and DPSP Plan
- Paid Personal Days
- Competitive vacation entitlement
- Paid time to volunteer in the community
- Training and development opportunities
Become a valued member of the Duliban Dream Team and work alongside dedicated, motivated individuals committed to the communities we serve. Come and join us!
About Duliban Insurance Brokers Limited
We at Duliban Insurance Brokers are a third-generation family-owned business. We come from humble beginnings when James Duliban purchased a small Insurance Agency in 1976 and started James Duliban Insurance Brokers operating out of a 400 sq foot office. James, alongside his wife Margaret, worked tirelessly to get the business off the ground and did so in the one manner they know; hard work, honesty, and integrity. It’s these founding principles that remain true to our family business today.
Duliban Insurance Brokers Ltd. has an incredible team of dedicated and focused insurance professionals. All of whom focus on pushing the status quo to improve each day. This past year, Duliban Insurance Brokers Ltd. was nominated for Brokerage of the Year by the Insurance Brokers Association of Ontario and ranked within the top 3 of all brokerages across Canada. This is a true testament to all members of our family business and the value we provide to our valued customers.
We at Duliban Insurance Brokers Ltd are keenly focused on our valued customers, our team members, and community. It is our goal to be your ‘Hometown Broker’ for all of your insurance needs.
Our Mission: A progressive company that provides independent insurance advice, accountability, and outstanding customer service while operating with the highest degree of honesty and integrity.
Our Vision: To be the leading Independent Insurance broker who is highly respected in the community, for the home town values that we represent and the services we provide.
Our Clients: You will have our undivided attention. Duliban Insurance Brokers treats every client with mutual respect and understanding. We listen carefully to your specific needs and requirements in order to develop insurance solutions with a level of service and coverage you can’t find anywhere else.
Our Team: Everything depends on communication. With our partnership approach, professional staff and thorough understanding of your business, we strive to meet the goals we establish for ourselves and our clients. Built on a foundation of honesty, integrity and trust. We work as a team to develop exceptional programs that our clients can rely on to grow and succeed in the community today.
Top Benefits
About the role
Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment?
We have an incredible opportunity for you! At Duliban Insurance, we are not your average broker – when you join the Duliban Dream Team, you become part of the family! Our tenets of honesty, integrity and hard work inform everything we do – from our innovative technological approach to our commitment to the communities we serve, we drive for excellence while maintaining our homegrown roots. Join our award-winning Dream Team and grow with us!
Primary Responsibilities
- Maintain a valid RIBO license in good standing and fulfill all continuing education requirements.
- Provide quality service to personal lines clients, resolving discrepancies efficiently and respectfully by answering incoming calls, communicating digitally, or in person.
- Manage client requests from a variety of methods including policy changes, endorsements, and billing inquiries.
- Review policies and recommend coverages to clients based on individual needs.
- Assist clients in reporting claims and provide support throughout the claims process while liaising with insurance carriers to ensure smooth resolution.
- Respond to requests for policy documentation and clarifications, ensuring accurate and timely follow-up.
- Quote coverages and ensure clear communication of options, premium differences, and the value of different coverages.
- Oversee specialty products such as PAL, Hagerty, and Elite policies, ensuring proper handling and client education regarding these niche coverages.
- Collaborate with other departments, including sales, underwriting, and claims to provide seamless, team-based service experience.
- Uphold all company health and safety policies, ensuring a safe environment for all.
- Demonstrate professionalism and integrity in all client and colleague interactions, always ensuring confidentiality and trustworthiness.
- Participate in ongoing training, workshops, and development initiatives to enhance product knowledge, service skills, and regulatory understanding.
Requirements
- Ability and willingness to obtain a RIBO license within 3-6 months of employment
- Demonstrates a high degree of professionalism and integrity
- Has excellent interpersonal and communication skills
- Works well within a team and independently, taking initiative to assist team members where needed
- Interacts with patience, enthusiasm and dedication
- Pays close attention to detail and multitasks with a high level of organization and accuracy
- Approaches learning and professional development with enthusiasm
- Possesses a high school diploma or equivalent with 2+ years of customer service experience
This is an on-site position and training will take place in Welland, Ontario.
Benefits
The Company
Duliban Insurance Brokers is an award-winning third generation brokerage that has been consistently named a top insurance workplace, winner of Brokerage of the Year (2019), and Lincoln’s Business of the Year (2022). With offices across Niagara and Haldimand, our team prides itself on helping clients find simple, affordable solutions to all their auto, home, business and farm insurance needs.
As a valued Dream Team Member, you receive:
- Competitive compensation
- A benefit package including medical, dental and vision coverage
- A health spending account to use at your discretion
- RRSP and DPSP Plan
- Paid Personal Days
- Competitive vacation entitlement
- Paid time to volunteer in the community
- Training and development opportunities
Become a valued member of the Duliban Dream Team and work alongside dedicated, motivated individuals committed to the communities we serve. Come and join us!
About Duliban Insurance Brokers Limited
We at Duliban Insurance Brokers are a third-generation family-owned business. We come from humble beginnings when James Duliban purchased a small Insurance Agency in 1976 and started James Duliban Insurance Brokers operating out of a 400 sq foot office. James, alongside his wife Margaret, worked tirelessly to get the business off the ground and did so in the one manner they know; hard work, honesty, and integrity. It’s these founding principles that remain true to our family business today.
Duliban Insurance Brokers Ltd. has an incredible team of dedicated and focused insurance professionals. All of whom focus on pushing the status quo to improve each day. This past year, Duliban Insurance Brokers Ltd. was nominated for Brokerage of the Year by the Insurance Brokers Association of Ontario and ranked within the top 3 of all brokerages across Canada. This is a true testament to all members of our family business and the value we provide to our valued customers.
We at Duliban Insurance Brokers Ltd are keenly focused on our valued customers, our team members, and community. It is our goal to be your ‘Hometown Broker’ for all of your insurance needs.
Our Mission: A progressive company that provides independent insurance advice, accountability, and outstanding customer service while operating with the highest degree of honesty and integrity.
Our Vision: To be the leading Independent Insurance broker who is highly respected in the community, for the home town values that we represent and the services we provide.
Our Clients: You will have our undivided attention. Duliban Insurance Brokers treats every client with mutual respect and understanding. We listen carefully to your specific needs and requirements in order to develop insurance solutions with a level of service and coverage you can’t find anywhere else.
Our Team: Everything depends on communication. With our partnership approach, professional staff and thorough understanding of your business, we strive to meet the goals we establish for ourselves and our clients. Built on a foundation of honesty, integrity and trust. We work as a team to develop exceptional programs that our clients can rely on to grow and succeed in the community today.