About the role
ESSENTIAL RESPONSIBILITIES include the following: (other duties may be assigned)
- Translate & implement successful processes through our company’s strategy
- Develop our after sales service operation to the highest customer satisfaction and performance
- Maintain & Monitor service quality & customer satisfaction according to RATIONAL standards and ensure high customer satisfaction
- Lead the team of Service Managers and Service Assistants in Canada to the highest quality of representation
- While coordinating with the team, the Service Director will manage and develop the partner network to the customer’s expectations and RATIONAL needs through a higher customer satisfaction rate, raising the first time fix rates, maintaining reasonable pricing and continuing to train the technical staff.
- Responsible for developing the Canadian parts supply system to reflect high availability and replenishment rates with reasonable pricing.
- Implement and enhance our service product portfolio.
- Manage and control existing maintenance contracts with our Key Accounts
- Enhance the overall performance of the KPI System as an effective measuring tool
- Relationship management of Key Account Stakeholders
- Support Global Projects as requested by Head Quarters in Germany
- Implement and Develop Key Account After Sales Strategy for Product Maintenance Program
Our offer What do you need to make good sales? We know and we offer it: A dynamic and fast-acting team, a modern working environment with a feel-good character, success and future-oriented thinking, as well as recognition towards our employees. We reward performance and independent work. You are the expert, you know what to do and we give you the necessary confidence. With us, you grow in challenges and beyond.
Our Company RATIONAL is the leading contact when it comes to hot food preparation and our growth and profitability are exceptional. This is mainly due to the fact that the almost 3,000 employees do a great job, both nationally and internationally. It motivates them to be responsible for more effortless working in kitchens and more innovation in technology.
A job with added value is simply worth more. Do you also see it this way? Write to us and we’ll find out. We look forward to receiving your application. If you have any questions, please contact Hamilton Andrade at h.andrade@rational-online.com.
Not the right fit? Search for National Service Director jobs in Mississauga, Ontario
About RATIONAL AG
RATIONAL. Inspiringly different.
For more than 50 years it has been our mission to provide our customers with the best tool for cooking. Starting out in 1973 with only 18 employees, our success has been built on an unwavering commitment to a shared goal of continually creating value for our customers.
Yet our company has never just been content with being a mechanical engineer. We see ourselves as an innovative solutions provider. Above all else, our utmost priority is to satisfy our customers. This vision has transformed RATIONAL into a global market and technology leader. As such, 140 million dishes are prepared daily around the world in RATIONAL units.
With over 1,000,000 RATIONAL units on the market, our cooking systems have become a standard in professional kitchens all over the world. According to our 2018 Kantar TNS study, 98 % of our customers in the relevant German, British and US-American markets confirm that we are on the right track: they would recommend us.
Imprint: http://rat.ag/c/Yz9xW3 Data privacy: https://www.rational-online.com/en_xx/data-protection/ Netiquette and privacy policies: https://www.rational-online.com/en_xx/dc/socialmedia/
Similar jobs you might like
About the role
ESSENTIAL RESPONSIBILITIES include the following: (other duties may be assigned)
- Translate & implement successful processes through our company’s strategy
- Develop our after sales service operation to the highest customer satisfaction and performance
- Maintain & Monitor service quality & customer satisfaction according to RATIONAL standards and ensure high customer satisfaction
- Lead the team of Service Managers and Service Assistants in Canada to the highest quality of representation
- While coordinating with the team, the Service Director will manage and develop the partner network to the customer’s expectations and RATIONAL needs through a higher customer satisfaction rate, raising the first time fix rates, maintaining reasonable pricing and continuing to train the technical staff.
- Responsible for developing the Canadian parts supply system to reflect high availability and replenishment rates with reasonable pricing.
- Implement and enhance our service product portfolio.
- Manage and control existing maintenance contracts with our Key Accounts
- Enhance the overall performance of the KPI System as an effective measuring tool
- Relationship management of Key Account Stakeholders
- Support Global Projects as requested by Head Quarters in Germany
- Implement and Develop Key Account After Sales Strategy for Product Maintenance Program
Our offer What do you need to make good sales? We know and we offer it: A dynamic and fast-acting team, a modern working environment with a feel-good character, success and future-oriented thinking, as well as recognition towards our employees. We reward performance and independent work. You are the expert, you know what to do and we give you the necessary confidence. With us, you grow in challenges and beyond.
Our Company RATIONAL is the leading contact when it comes to hot food preparation and our growth and profitability are exceptional. This is mainly due to the fact that the almost 3,000 employees do a great job, both nationally and internationally. It motivates them to be responsible for more effortless working in kitchens and more innovation in technology.
A job with added value is simply worth more. Do you also see it this way? Write to us and we’ll find out. We look forward to receiving your application. If you have any questions, please contact Hamilton Andrade at h.andrade@rational-online.com.
Not the right fit? Search for National Service Director jobs in Mississauga, Ontario
About RATIONAL AG
RATIONAL. Inspiringly different.
For more than 50 years it has been our mission to provide our customers with the best tool for cooking. Starting out in 1973 with only 18 employees, our success has been built on an unwavering commitment to a shared goal of continually creating value for our customers.
Yet our company has never just been content with being a mechanical engineer. We see ourselves as an innovative solutions provider. Above all else, our utmost priority is to satisfy our customers. This vision has transformed RATIONAL into a global market and technology leader. As such, 140 million dishes are prepared daily around the world in RATIONAL units.
With over 1,000,000 RATIONAL units on the market, our cooking systems have become a standard in professional kitchens all over the world. According to our 2018 Kantar TNS study, 98 % of our customers in the relevant German, British and US-American markets confirm that we are on the right track: they would recommend us.
Imprint: http://rat.ag/c/Yz9xW3 Data privacy: https://www.rational-online.com/en_xx/data-protection/ Netiquette and privacy policies: https://www.rational-online.com/en_xx/dc/socialmedia/