Company: CLIC
Department: Individual Insurance and Wealth Management
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

###The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Individual Insurance, Individual Wealth Management, and Group Retirement & Savings teams deliver products and services that provide financial security to Canadians. Along with our distribution partners, we help our clients with some of their most important needs: protecting their families’ lifestyle in the event of a death, disability or illness; reaching their saving goals; and building a secure and comfortable retirement. We operate with a high level of trust, integrity, and inclusivity to produce positive impacts for all our stakeholders.

The Individual Life Customer Service Administration Representative is the main point of contact for advisor and client inquiries which is critical to maintaining and conserving existing business. This role builds trust and reputation through strong relationships with various internal departments, advisors, and external clients through daily interactions while providing a consistent and seamless client experience.

###How you will create impact:

• Provide judgement, education support, bilingual service and advice to advisors, internal departments, all Individual Life departments, billing, wealth management and new business clients for submitting forms, product knowledge, and determining the next steps that are in the best interest of the client.

• Application of knowledge used in the role to provide superior client service, process contractual and non-contractual changes, investigate requests and the underwriting requirements for purchasing additional insurance through dividends and paid up additions.

• Facilitate solutions and resolve any errors regarding Individual Life policies, and process policy loans, dividend withdrawals and surrenders on all Individual Life products.

• Correspond with advisors and clients on a variety of tax related transactions (taxable gains, withholding tax, dividend and loan taxation) and advice on overall taxable implications for various Individual Life products.

• Process policy change lists, over loaned, unclaimed property and outstanding disbursement reports, complete appropriate coding for reports and send applicable correspondence.

• Provide agents with quotes, duplicate contracts, policy amendments and memorandums for all after issues changes, educate agents on over loaned policies and communicate with advisors and clients on the terms of payment and policy conservation options.

• Ensure Policy Contracts, procedures, CRA, CHLIA, Federal and Provincial Insurance Acts and guidelines are adhered to.

• Provide guidance and judgement with surrenders and withdrawals for all Individual Life Products and provide the best options for the clients to reduce tax implications. Authorization limit up to $150,000.00 with management approval and $25,000.00 on manual cheques.

###To join our team:

• 2 years of previous experience specific to the industry.

• Knowledge of all Individual Life products, services, processes and systems is an asset.

• Working towards ACS or LOMA (FLMI) designation is an asset.

• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

###How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.

• You leverage critical thinking skills to identify problems and proactively propose solutions.

• Your strong communication skills allow you to clearly convey messages.

• You’re an effective team player who shares knowledge to support our peers.

###What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

###What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $43,550 - $72,583

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

#LI-JL2