Top Benefits
About the role
Schedule: Monday - Sunday (including evenings and holidays)
Location: Westmount, QC
“Make your career an amazing journey” with Miele Canada
Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.
Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.
Miele recognizes that competitive compensation is a cornerstone for recruiting and retaining employees.
Why Join Miele
Miele offers great job growth and training/carer development opportunities with market total compensation package to include:
100% Company Paid Benefit Plan, Life Insurance, Disability and a Health Spending Account.
DPSP’s – Company contributes 6% of salary – no employee matching required.
Employee discounts on products,
Tuition reimbursement program,
Great working conditions and other incentives to attract and retain great talent like you.
About the Role
Based out of our Miele Experience Centre Montreal, currently located in Dollard-des-Ormeaux, with a scheduled relocation into a new store in Westmount in Q3 2025.
We are seeking a high caliber, retail manager with a thorough understanding of the luxury market and a key focus on team and client development.
As a Store Manager, you will take ownership of the business, develop and lead a team of Sales Consultants, foster client relationships, be strategically agile to drive strong sales results and ensure the highest level of client service is delivered.
What You Will Do
Essential Duties & Responsibilities:
- Manage and motivate the team to drive business: create a positive work environment and foster cooperation
- Establish a client-centric mindset in store to ensure the highest level of client experience and proactively handle client-related situations
- Act as a role model demonstrating sales leadership to the team
- Build and develop client portfolios
- Conduct sales analyses and provide coaching to the team
- Prepare and follow up on customer quotes and orders
- Sell care products, vacuums, and small & major domestic appliances
- Handle overflow customer support when busy as well as sales consultant escalations
- Educate existing Miele customers on how to use their appliances better at home and run demonstration sessions in the experience centre
- Host internal and external events
- Ensure that the experience centre is always clean and ready for business (including prepping the coffee bar)
- Support regional events and attend trade shows and events as required
- Ensure that event planning and merchandising for the experience centre is according to Miele standards and that the execution of all events are above customer expectations
- Send out correspondence to customers who respond to our surveys
Besides a positive attitude, what makes you a great candidate?
- Ability to coach to an excellent customer service; develop direct reports
- Thrive in a fast passed environment and have managerial courage
- Experience in luxury or high-end retail environment
- Ability to build an effective team, delegate, manage and motivate others
- Computer literacy a must
- Ability to adapt to changing needs of the Company as necessary
- Minimum 3 years retail experience and experience Managing a high performing team
- Must be able to work Monday to Sunday, including evenings and holidays as required
- At least 2 years of experience in a leadership role
- Outstanding organizational, presentation, computer, and communication skills
- Experience in long cycle sales would be considered an asset, as would a kitchen/interior design background
- Experience selling high-end brands a definite asset
- A desire to learn and seek out product knowledge to become an expert in the brand
Make a positive change and apply to Miele today!
About Miele
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
Top Benefits
About the role
Schedule: Monday - Sunday (including evenings and holidays)
Location: Westmount, QC
“Make your career an amazing journey” with Miele Canada
Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.
Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.
Miele recognizes that competitive compensation is a cornerstone for recruiting and retaining employees.
Why Join Miele
Miele offers great job growth and training/carer development opportunities with market total compensation package to include:
100% Company Paid Benefit Plan, Life Insurance, Disability and a Health Spending Account.
DPSP’s – Company contributes 6% of salary – no employee matching required.
Employee discounts on products,
Tuition reimbursement program,
Great working conditions and other incentives to attract and retain great talent like you.
About the Role
Based out of our Miele Experience Centre Montreal, currently located in Dollard-des-Ormeaux, with a scheduled relocation into a new store in Westmount in Q3 2025.
We are seeking a high caliber, retail manager with a thorough understanding of the luxury market and a key focus on team and client development.
As a Store Manager, you will take ownership of the business, develop and lead a team of Sales Consultants, foster client relationships, be strategically agile to drive strong sales results and ensure the highest level of client service is delivered.
What You Will Do
Essential Duties & Responsibilities:
- Manage and motivate the team to drive business: create a positive work environment and foster cooperation
- Establish a client-centric mindset in store to ensure the highest level of client experience and proactively handle client-related situations
- Act as a role model demonstrating sales leadership to the team
- Build and develop client portfolios
- Conduct sales analyses and provide coaching to the team
- Prepare and follow up on customer quotes and orders
- Sell care products, vacuums, and small & major domestic appliances
- Handle overflow customer support when busy as well as sales consultant escalations
- Educate existing Miele customers on how to use their appliances better at home and run demonstration sessions in the experience centre
- Host internal and external events
- Ensure that the experience centre is always clean and ready for business (including prepping the coffee bar)
- Support regional events and attend trade shows and events as required
- Ensure that event planning and merchandising for the experience centre is according to Miele standards and that the execution of all events are above customer expectations
- Send out correspondence to customers who respond to our surveys
Besides a positive attitude, what makes you a great candidate?
- Ability to coach to an excellent customer service; develop direct reports
- Thrive in a fast passed environment and have managerial courage
- Experience in luxury or high-end retail environment
- Ability to build an effective team, delegate, manage and motivate others
- Computer literacy a must
- Ability to adapt to changing needs of the Company as necessary
- Minimum 3 years retail experience and experience Managing a high performing team
- Must be able to work Monday to Sunday, including evenings and holidays as required
- At least 2 years of experience in a leadership role
- Outstanding organizational, presentation, computer, and communication skills
- Experience in long cycle sales would be considered an asset, as would a kitchen/interior design background
- Experience selling high-end brands a definite asset
- A desire to learn and seek out product knowledge to become an expert in the brand
Make a positive change and apply to Miele today!
About Miele
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.