About the role
Store Manager – Lids | Kingston, ON
Role Description
The Store Manager is responsible for leading all aspects of store operations while creating an outstanding experience for both customers and team members. This role sets the tone for the store by building a strong sales culture, developing a high-performing team, and ensuring operational excellence every day.
As Store Manager, you will oversee daily operations including opening and closing procedures, scheduling, inventory management, visual merchandising, and compliance with company policies and loss prevention standards. You’ll use key performance metrics to coach your team, drive sales, and deliver results while maintaining a clean, organized, and engaging store environment.
A key part of this role is growing Lids’ Custom business. You’ll coach associates to confidently introduce embroidery and personalization options, create memorable customer experiences, and identify opportunities to expand custom sales through local sports teams, schools, businesses, and community organizations.
Success in this role comes from leading by example, developing talent, holding the team accountable, and creating a positive, inclusive workplace where both employees and customers feel valued.
Qualifications
Previous retail management experience, preferably in apparel, accessories, sporting goods, or a specialty retail environment. Proven ability to lead, coach, and develop a high-performing sales team Strong customer service skills with a passion for creating exceptional shopping experiences. Demonstrated success driving sales and achieving key performance metrics. Excellent communication, leadership, and organizational skills. Experience with scheduling, inventory management, merchandising, and day-to-day store operations. Ability to analyze business results and use performance data to identify opportunities and improve results. Knowledge of retail loss prevention practices and operational compliance. Comfortable promoting and growing custom embroidery and personalization services through in-store selling and community outreach. Proficiency with retail POS systems and basic Microsoft Office applications. Availability to work a flexible schedule, including evenings, weekends, and holidays. Ability to stand for extended periods and lift up to 30 pounds.
What You’ll Bring
We’re looking for a leader who is competitive, customer-focused, and passionate about developing people. The ideal candidate leads with integrity, embraces accountability, enjoys coaching others to succeed, and takes pride in delivering strong business results while creating a fun and engaging environment for the team.
Not the right fit? Search for Retail Store Manager jobs in Kingston, Ontario, Canada
About Lids
Sitting at the cross roads of fan and fashion, Lids provides headwear and apparel across North America, Europe, and Australia. Operating out of Indianapolis, IN, Lids retail stores and affiliated concepts offer officially licensed headwear from collegiate teams and major professional sports teams, as well as branded headwear and other specialty fashion categories in the latest styles and trends in over 1,200 locations.
------- Recruitment Fraud Alert -------
- Lids never requests a transfer of money for any purpose during or after the hiring process.
- The hiring process involves at least one interview (virtual or in-person). Lids will not request for or conduct an interview on any instant messaging applications.
- The Lids Recruitment team corresponds from email addresses with the domain “@lids.com”. However, there is also a possibility of scammers displaying the sent email domain address as “@lids.com” fraudulently. Nevertheless, receiving emails will be possible only with the legitimate “@lids.com” domain. In case any generic email ID ending with Gmail/Yahoo domain is copied while receiving a job offer or interview call, please be alert to the likelihood of a scammer.
- The Lids Recruitment team does not request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process. If you are unsure about the source of job offer, please login to the Career section on the Lids website to verify the job offer or application. If you have been a victim of recruitment fraud, please contact law enforcement.
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About the role
Store Manager – Lids | Kingston, ON
Role Description
The Store Manager is responsible for leading all aspects of store operations while creating an outstanding experience for both customers and team members. This role sets the tone for the store by building a strong sales culture, developing a high-performing team, and ensuring operational excellence every day.
As Store Manager, you will oversee daily operations including opening and closing procedures, scheduling, inventory management, visual merchandising, and compliance with company policies and loss prevention standards. You’ll use key performance metrics to coach your team, drive sales, and deliver results while maintaining a clean, organized, and engaging store environment.
A key part of this role is growing Lids’ Custom business. You’ll coach associates to confidently introduce embroidery and personalization options, create memorable customer experiences, and identify opportunities to expand custom sales through local sports teams, schools, businesses, and community organizations.
Success in this role comes from leading by example, developing talent, holding the team accountable, and creating a positive, inclusive workplace where both employees and customers feel valued.
Qualifications
Previous retail management experience, preferably in apparel, accessories, sporting goods, or a specialty retail environment. Proven ability to lead, coach, and develop a high-performing sales team Strong customer service skills with a passion for creating exceptional shopping experiences. Demonstrated success driving sales and achieving key performance metrics. Excellent communication, leadership, and organizational skills. Experience with scheduling, inventory management, merchandising, and day-to-day store operations. Ability to analyze business results and use performance data to identify opportunities and improve results. Knowledge of retail loss prevention practices and operational compliance. Comfortable promoting and growing custom embroidery and personalization services through in-store selling and community outreach. Proficiency with retail POS systems and basic Microsoft Office applications. Availability to work a flexible schedule, including evenings, weekends, and holidays. Ability to stand for extended periods and lift up to 30 pounds.
What You’ll Bring
We’re looking for a leader who is competitive, customer-focused, and passionate about developing people. The ideal candidate leads with integrity, embraces accountability, enjoys coaching others to succeed, and takes pride in delivering strong business results while creating a fun and engaging environment for the team.
Not the right fit? Search for Retail Store Manager jobs in Kingston, Ontario, Canada
About Lids
Sitting at the cross roads of fan and fashion, Lids provides headwear and apparel across North America, Europe, and Australia. Operating out of Indianapolis, IN, Lids retail stores and affiliated concepts offer officially licensed headwear from collegiate teams and major professional sports teams, as well as branded headwear and other specialty fashion categories in the latest styles and trends in over 1,200 locations.
------- Recruitment Fraud Alert -------
- Lids never requests a transfer of money for any purpose during or after the hiring process.
- The hiring process involves at least one interview (virtual or in-person). Lids will not request for or conduct an interview on any instant messaging applications.
- The Lids Recruitment team corresponds from email addresses with the domain “@lids.com”. However, there is also a possibility of scammers displaying the sent email domain address as “@lids.com” fraudulently. Nevertheless, receiving emails will be possible only with the legitimate “@lids.com” domain. In case any generic email ID ending with Gmail/Yahoo domain is copied while receiving a job offer or interview call, please be alert to the likelihood of a scammer.
- The Lids Recruitment team does not request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process. If you are unsure about the source of job offer, please login to the Career section on the Lids website to verify the job offer or application. If you have been a victim of recruitment fraud, please contact law enforcement.