Top Benefits
About the role
Job Description
WHAT IS THE OPPORTUNITY?
Manages team, responsible for the ownership of end-to-end problem resolution for Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.
To support our business partners, this role also requires one week of evening Work from Home shifts a month and a rare Work from Home Saturday shift.
WHAT WILL YOU DO?
- Managing the monthly Journal Entry as a Service Process across all lines of upload to PeopleSeoft, Adjustment capture, ADP, RIMMS, Top Side and Service Platform applications; available for evening and weekend coverage depending on GV days and quarter/year-end requirements
- Reviews all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines (SOX, G/L attestation, EUC, Enterprise G/L Attestation policy and CPA).
- Raising invoices and monitoring for aging and payment clearing of Accounts Receivables.
- Apply appropriate escalation and communication processes within the team, ensuring alignment across Accounting Services.
- Provides consistent high-quality service by responding to assistance requests and escalations from all channels contributing to achievement of business Client Service Commitments (CSC’s), escalating to manager as appropriate.
- Proactively identifies and recommends solutions to recurring errors and service gaps; works with Management Team to provide solutions for improvement.
- Support and coach team members regularly; manage workflow to ensure even and manageable coverage across all team members
- Change management champion within the Team and the department. Collaborating to create an environment of open and effective discussions. Expertise used to provide content for Standard Operating Procedure updates, Change Requests and project information
WHAT DO YOU NEED TO SUCCEED?
Must have:
- Strong accounting knowledge: ability to review and validate journal entries, reconciliations, adjustments etc.
- Excellent interpersonal and highly developed communication skills (verbal and written).
- Creative and analytical thinker who is self-driven and capable of working in a fast-paced environment.
- Strong MS Office skills – Word, Outlook, Excel and PowerPoint
- Ability to train new hires, guide team members, and give constructive feedback
Nice-to-have:
- Sense of urgency, agile, adaptable and resilient to handle multiple situations
- An innovative thinker who is proactive and well organized with attention to detail
- Strong communication and client/partner service skills
- Passionate about continuous growth, learning and sharing knowledge within a team
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#Li-Post
Job Skills
Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Quality Management, Time Management
Additional Job Details
Address:
120 WESTERN PKY:BEDFORD
City:
Bedford
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-18
Application Deadline:
2025-11-30
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
WHAT IS THE OPPORTUNITY?
Manages team, responsible for the ownership of end-to-end problem resolution for Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.
To support our business partners, this role also requires one week of evening Work from Home shifts a month and a rare Work from Home Saturday shift.
WHAT WILL YOU DO?
- Managing the monthly Journal Entry as a Service Process across all lines of upload to PeopleSeoft, Adjustment capture, ADP, RIMMS, Top Side and Service Platform applications; available for evening and weekend coverage depending on GV days and quarter/year-end requirements
- Reviews all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines (SOX, G/L attestation, EUC, Enterprise G/L Attestation policy and CPA).
- Raising invoices and monitoring for aging and payment clearing of Accounts Receivables.
- Apply appropriate escalation and communication processes within the team, ensuring alignment across Accounting Services.
- Provides consistent high-quality service by responding to assistance requests and escalations from all channels contributing to achievement of business Client Service Commitments (CSC’s), escalating to manager as appropriate.
- Proactively identifies and recommends solutions to recurring errors and service gaps; works with Management Team to provide solutions for improvement.
- Support and coach team members regularly; manage workflow to ensure even and manageable coverage across all team members
- Change management champion within the Team and the department. Collaborating to create an environment of open and effective discussions. Expertise used to provide content for Standard Operating Procedure updates, Change Requests and project information
WHAT DO YOU NEED TO SUCCEED?
Must have:
- Strong accounting knowledge: ability to review and validate journal entries, reconciliations, adjustments etc.
- Excellent interpersonal and highly developed communication skills (verbal and written).
- Creative and analytical thinker who is self-driven and capable of working in a fast-paced environment.
- Strong MS Office skills – Word, Outlook, Excel and PowerPoint
- Ability to train new hires, guide team members, and give constructive feedback
Nice-to-have:
- Sense of urgency, agile, adaptable and resilient to handle multiple situations
- An innovative thinker who is proactive and well organized with attention to detail
- Strong communication and client/partner service skills
- Passionate about continuous growth, learning and sharing knowledge within a team
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#Li-Post
Job Skills
Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Quality Management, Time Management
Additional Job Details
Address:
120 WESTERN PKY:BEDFORD
City:
Bedford
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-18
Application Deadline:
2025-11-30
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.