Program Manager, Business Financial Services Technology
About the role
Job Description
What is the Opportunity?
As an IT Program Manager within the Cash Management Technology team, you will oversee and drive the delivery of high-complexity initiatives related to Virtual Account Management (VAM) and Liquidity Management (LMS). Collaborating closely with our software vendor, cross-functional teams within Technology & Operations (T&O), and our Cash Management Business Partners, you will play a pivotal role in ensuring the successful execution of these strategic programs. Your primary responsibility will be to lead the end-to-end technology delivery, ensuring that objectives are achieved within the approved scope, timeline, and budget, while aligning with the organization’s strategic goals.
What Will You Do?
- Manage programs and projects in alignment with RBC’s project management discipline, adhering to the Agile Management Framework (AMF).
- Lead cross-functional delivery teams spanning T&O domains across Commercial Banking to ensure the successful implementation of VAM and LMS initiatives within the expected timelines.
- Build and maintain strong relationships with RBC business and T&O partners to ensure alignment between business objectives and technology delivery.
- Drive robust program governance by providing executive-level status updates, proactively managing program risks and issues, and implementing appropriate mitigation and resolution strategies.
- Identify opportunities to enhance program delivery processes by adopting and implementing best practices.
- Foster a culture of continuous improvement by integrating lessons learned into future initiatives and encouraging innovation.
- Resolve complex challenges by leveraging established governance frameworks and escalating issues as necessary.
- Develop and track program and project performance metrics to measure success and identify areas for improvement.
- Oversee program financials, including cost forecasting and schedule management, while mentoring project managers and Scrum Masters on risk-based provisions and scope management using data-driven metrics.
What Do You Need to Succeed?
Must-Have:
- 5+ years of experience managing programs or multiple projects with budgets exceeding $10MM, involving enterprise-wide impact and high levels of complexity and uncertainty.
- Proven leadership capabilities with a track record of successfully delivering complex initiatives.
- Experience managing programs or projects involving significant technology change, including third-party vendor management and multiple system integrations.
- Advanced impact and influencing skills to drive delivery through cross-functional teams.
- Strong expertise in governance reporting, with advanced communication, presentation, and facilitation skills, including experience communicating with senior executives.
- A progressive career path in technology with demonstrated success in program delivery.
Nice-to-Have:
- Undergraduate degree in Information Technology, Computer Science, Engineering, or equivalent experience.
- Certifications such as PMP, PgMP, SAFe, or CSM, or equivalent experience.
- Experience working with Cash Management solutions.
#LI-POST
#TECHPJ
Job Skills
Agile Methodology, Agile Program Management, Business Oriented, Communication, Decision Making, Long Term Planning, Organizational Change Management, Program Management, Resource Coordination, Results-Oriented, Team Management, Time Management
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-05
Application Deadline:
2025-11-20
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Program Manager, Business Financial Services Technology
About the role
Job Description
What is the Opportunity?
As an IT Program Manager within the Cash Management Technology team, you will oversee and drive the delivery of high-complexity initiatives related to Virtual Account Management (VAM) and Liquidity Management (LMS). Collaborating closely with our software vendor, cross-functional teams within Technology & Operations (T&O), and our Cash Management Business Partners, you will play a pivotal role in ensuring the successful execution of these strategic programs. Your primary responsibility will be to lead the end-to-end technology delivery, ensuring that objectives are achieved within the approved scope, timeline, and budget, while aligning with the organization’s strategic goals.
What Will You Do?
- Manage programs and projects in alignment with RBC’s project management discipline, adhering to the Agile Management Framework (AMF).
- Lead cross-functional delivery teams spanning T&O domains across Commercial Banking to ensure the successful implementation of VAM and LMS initiatives within the expected timelines.
- Build and maintain strong relationships with RBC business and T&O partners to ensure alignment between business objectives and technology delivery.
- Drive robust program governance by providing executive-level status updates, proactively managing program risks and issues, and implementing appropriate mitigation and resolution strategies.
- Identify opportunities to enhance program delivery processes by adopting and implementing best practices.
- Foster a culture of continuous improvement by integrating lessons learned into future initiatives and encouraging innovation.
- Resolve complex challenges by leveraging established governance frameworks and escalating issues as necessary.
- Develop and track program and project performance metrics to measure success and identify areas for improvement.
- Oversee program financials, including cost forecasting and schedule management, while mentoring project managers and Scrum Masters on risk-based provisions and scope management using data-driven metrics.
What Do You Need to Succeed?
Must-Have:
- 5+ years of experience managing programs or multiple projects with budgets exceeding $10MM, involving enterprise-wide impact and high levels of complexity and uncertainty.
- Proven leadership capabilities with a track record of successfully delivering complex initiatives.
- Experience managing programs or projects involving significant technology change, including third-party vendor management and multiple system integrations.
- Advanced impact and influencing skills to drive delivery through cross-functional teams.
- Strong expertise in governance reporting, with advanced communication, presentation, and facilitation skills, including experience communicating with senior executives.
- A progressive career path in technology with demonstrated success in program delivery.
Nice-to-Have:
- Undergraduate degree in Information Technology, Computer Science, Engineering, or equivalent experience.
- Certifications such as PMP, PgMP, SAFe, or CSM, or equivalent experience.
- Experience working with Cash Management solutions.
#LI-POST
#TECHPJ
Job Skills
Agile Methodology, Agile Program Management, Business Oriented, Communication, Decision Making, Long Term Planning, Organizational Change Management, Program Management, Resource Coordination, Results-Oriented, Team Management, Time Management
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-05
Application Deadline:
2025-11-20
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.