About ContactPoint360

We’re not just a BPO. We’re building an AI-powered CX ecosystem. Our products include:

• BeyondQA.ai – AI-driven quality assurance
• Scheduly.ai – AI workforce management
• H2R.ai – Human-to-Robot automation
• TPV360.com – AI-enabled third-party verification

AI is reshaping every industry, and we are moving fast to define how it transforms customer experience.

We need a Head of Engineering who understands where AI is going — and can lead teams to build, scale, and deliver with zero excuses.

What You’ll Do

• Lead engineering teams across multiple AI SaaS products.
• Own the technical roadmap and architecture for scalability, security, and speed.
• Ship products with fast execution and high reliability.
• Be a client-facing leader, supporting enterprise presentations and technical discussions.
• Recruit, mentor, and scale top engineering talent globally.
• Drive innovation at the intersection of AI, automation, and CX.

What We Expect

• 10+ years of engineering leadership (Head/Director/VP level).
• Deep understanding of AI/ML (NLP, LLMs, Generative AI, automation).
• Strong track record building and shipping SaaS and cloud-native platforms.
• Ability to scale teams across distributed geographies.
• Clear, confident communicator with enterprise clients and executives.
• Accountability-first mindset — no excuses, only results.

Why ContactPoint360

• Work on products defining the future of CX + AI.
• Join a fast-growing company with global scale and ambition.
• Competitive compensation with performance incentives.
• Opportunity to build and lead a world-class engineering culture.
• A chance to be part of a company that doesn’t just follow AI trends — it creates them.

This is not just another engineering leadership role.

It’s your chance to help build one of the fastest-growing CX + AI companies in the world.

Apply now. Let’s build the future.

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ