Job #:

10438

Division:

Operations

Affiliation:

Union: CUPE 79

Vacancy Type:

Full-time Permanent

Grade:

TCHC 9

Contract Length:

Salary/Hourly Range:

$53.13 - $58.24 per hour

Work Details (Days/hours):

35 hours per week

Hiring range/wage:

$53.13 per hour

Existing/New Job:

Existing

Vacancy Status:

Existing Vacancy

of Vacancies:

1

Posted Date:

4/10/26

Deadline to Apply:

4/24/26

Hybrid Eligible:

Yes

What we offer
In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount.

Make a difference
At Toronto Community Housing we pride ourselves on fostering an environment of collaboration and respect. In the Accessibility Coordinator role, you will build strong internal and external relationships and play an integral part in transforming Toronto Community Housing for the future!

Position Summary
The Accessibility Coordinator is responsible for responding to and processing all requests for accommodation from individuals living with disabilities. This role provides unit assessments and develops the scope of work, coordinating with the Facilities Management to commence work, relocation, assistive device processing and all other related accessibility requests. The role will work closely with the operating unit staff and external stakeholders to support long term sustainable solutions to meet AODA requirements across TCHC.

What you’ll do

Manage all unit modification requests, coordinates and administers the projects across the TCHC and TSHC portfolio

• Review, negotiate and approve requests from operating units, Relocation Team and Intake Team
• Arrange site visits and conduct unit assessments with tenant to confirm accommodation request and modification requirements
• Approve and send scope of work required to Facilities Management and consultants for design and construction
• Coordinate communication with tenants, staff, and care providers on status of all accommodations
• Provide expert advice, mentor and support managers to resolve contentious and complex issues involving tenant requests for accommodation

Manage external stakeholder relations that include community agencies, elected officials, advocacy groups and other professionals

• Consult and inform tenants on the status of their modification requests
• Negotiate and consult with medical professionals on viable accommodation options and support agencies to better serve tenants with diverse abilities
• Work cooperatively with other divisions and units within TCHC and TSHC
  Make recommendations and implement improvements to the accommodation request process when required
  Represent TCHC on internal and external committees

Support capital planning processes through the identification of both demand-based unit modifications and emerging needs for unit modification amount residents

• Provide input to capital plan with clear priorities for buildings eligible for accessibility improvements
• Provide feedback to Facilities Management team and consultants on options to achieve maximum benefit and impact

Assist with the development and implementation of standards and the process for unit modification requests and prepare reports

• Review existing operational processes and implement process improvements
• Prepare and present progress reports when needed
• Maintain knowledge of current legislation and emerging trends in Accessibility and Accommodation
• Ensure all operational functions related to the project including communication plans and resources allocation are in place

What you’ll need

• Minimum of three (3) years of progressive experience in administering physical accessibility accommodations, disability compliance or related programs, or an equivalent combination of relevant on-the-job experience
• Completion of a College Diploma in social service work, social work, public administration social policy or a related field, or extensive and equivalent work experience
• Certification in Accessibility for Ontarians with Disabilities Act (AODA) Compliance Training and Customer Service Standards an asset
• Experience in representing the interests of a variety of stakeholders including tenants, staff, business partners, community agencies, various levels of government, etc.
• Demonstrated experience in dealing with accessibility/accommodation and equity issues is required including a good understanding of Accessibility for Ontarians with Disabilities Act (AODA)
• Experience in developing policies and procedures
• Working knowledge of legislation, regulations, and by-laws related to accessibility and the human rights of persons with disabilities
• Ability to establish and maintain collaborative working relationships and build consensus with internal and external stakeholders
• Demonstrated ability to communicate and work successfully in an interdisciplinary team environment
• Demonstrates a commitment to providing a high level of tenant/customer service and respecting diverse cultures
• Excellent interpersonal skills required to interact with tenants, staff, representatives, external agencies and the general public
• Demonstrated ability in problem solving and critical thinking, and confronting difficult and sensitive issues in a tactful, diplomatic manner
• Proven experience in successfully managing multiple projects
• Proficient in computerized business applications including: MS Word, Excel, PowerPoint, Access, and information databases with a strong ability to work with detailed spreadsheets and databases for tracking and reporting purposes

What’s next
Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process may include a written/practical assessment, interview, and reference checks.

INDS