About the role
About TELUS Digital
TELUS Digital is an innovative and dynamic team committed to delivering exceptional digital experiences and solutions. We are passionate about driving positive business outcomes while enhancing our reputation and engaging team members globally.
Description and Requirements
As a Manager, Business Analysis, you serve as a key driver of enterprise financial strategy, ensuring critical priorities translate into profitable outcomes. In this role, you lead the business analysis function through rigorous financial analysis, cross-functional collaboration, and executive engagement to deliver measurable financial performance.
You will surface strategic performance insights and align efforts across the organization to drive results. As a critical liaison between senior leadership and business stakeholders, you will establish robust financial interlock processes that ensure organizational priorities translate into tangible financial results and sustained profitability.
Key Responsibilities
- Drive executive discussion and strategic decision-making through comprehensive analysis of complex, multi-dimensional data
- Establish and maintain robust financial governance, planning, and interlock processes to ensure strong financial discipline across strategic priorities
- Conduct influential financial analysis including profitability modeling, margin optimization, and churn analysis to drive business performance
- Implement KPI tracking and reporting mechanisms to monitor progress against net savings targets and enable data-driven decision making
- Proactively identify risks, opportunities, and collective gross margin improvement initiatives
- Establish regular financial interlock cadences with business and regional CFO stakeholders to ensure alignment, transparency, and proactive issue resolution
- Craft and deliver high-quality executive presentations that effectively communicate strategies, initiatives, and results to senior leadership
Required & Preferred Qualifications
- Bachelor’s degree in Business or related field
- Proven experience in strategic financial analysis, reporting, and stakeholder management
- Advanced proficiency with Excel, financial modeling
- Excellent verbal and written communication skills, with the ability to translate data into executive insights
- Ability to manage multiple priorities in a dynamic and fast-paced environment
- Deep understanding of the digital and BPO landscape is an asset
- Proficient oral and written English
About TELUS Digital
TELUS Digital (formerly TELUS International) designs, builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, ecommerce and fintech, healthcare, and travel and hospitality.
About the role
About TELUS Digital
TELUS Digital is an innovative and dynamic team committed to delivering exceptional digital experiences and solutions. We are passionate about driving positive business outcomes while enhancing our reputation and engaging team members globally.
Description and Requirements
As a Manager, Business Analysis, you serve as a key driver of enterprise financial strategy, ensuring critical priorities translate into profitable outcomes. In this role, you lead the business analysis function through rigorous financial analysis, cross-functional collaboration, and executive engagement to deliver measurable financial performance.
You will surface strategic performance insights and align efforts across the organization to drive results. As a critical liaison between senior leadership and business stakeholders, you will establish robust financial interlock processes that ensure organizational priorities translate into tangible financial results and sustained profitability.
Key Responsibilities
- Drive executive discussion and strategic decision-making through comprehensive analysis of complex, multi-dimensional data
- Establish and maintain robust financial governance, planning, and interlock processes to ensure strong financial discipline across strategic priorities
- Conduct influential financial analysis including profitability modeling, margin optimization, and churn analysis to drive business performance
- Implement KPI tracking and reporting mechanisms to monitor progress against net savings targets and enable data-driven decision making
- Proactively identify risks, opportunities, and collective gross margin improvement initiatives
- Establish regular financial interlock cadences with business and regional CFO stakeholders to ensure alignment, transparency, and proactive issue resolution
- Craft and deliver high-quality executive presentations that effectively communicate strategies, initiatives, and results to senior leadership
Required & Preferred Qualifications
- Bachelor’s degree in Business or related field
- Proven experience in strategic financial analysis, reporting, and stakeholder management
- Advanced proficiency with Excel, financial modeling
- Excellent verbal and written communication skills, with the ability to translate data into executive insights
- Ability to manage multiple priorities in a dynamic and fast-paced environment
- Deep understanding of the digital and BPO landscape is an asset
- Proficient oral and written English
About TELUS Digital
TELUS Digital (formerly TELUS International) designs, builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, ecommerce and fintech, healthcare, and travel and hospitality.