About the role
About Limelight
Limelight is a modern FP&A platform helping finance teams move beyond spreadsheets with connected planning, forecasting, reporting, and AI-powered insights.
We work with finance teams across nonprofits, SaaS, healthcare, and multi-entity organizations to improve budgeting, forecasting, and reporting processes.
About the Role
We’re looking for a Customer Success Associate with 1–2 years of FP&A, finance operations, or customer success experience to help customers successfully adopt and optimize Limelight.
This role is focused on:
- customer support and ticket management
- building reports, templates, and dashboards
- customer training and enablement
- driving adoption and retention
- continuous optimization and customer success
You’ll work directly with finance and FP&A teams to improve workflows, resolve issues quickly, and help customers get ongoing value from the platform.
Responsibilities
- Manage customer support tickets and resolution times
- Build and maintain planning templates, reports, and dashboards
- Run customer onboarding and training sessions
- Conduct recurring customer check-ins and optimization reviews
- Help customers improve budgeting, forecasting, and reporting workflows
- Become a product expert across Limelight features and use cases
- Support customer adoption, engagement, and retention initiatives
- Assist with customer newsletters, webinars, and community engagement
Qualifications
- 1–2 years of experience in FP&A, finance operations, accounting, customer success, or SaaS support
- Strong Excel and spreadsheet skills
- Strong communication and customer-facing skills
- Organized, proactive, and detail-oriented
- Experience working with finance systems or FP&A software is a plus
Why Join Limelight
- Work closely with modern finance teams
- Gain exposure to FP&A transformation and SaaS customer success
- Help shape customer experience and product adoption
- Be part of a growing finance technology company
DMgZ921w9A
Not the right fit? Search for FP&A Customer Success Associate jobs in North York, ON
About Limelight Software
At Limelight, we believe Finance teams should spend more time analyzing data rather than consolidating spreadsheets. Our application, Limelight, empowers the Office of Finance and provides the ability to manage, track and monitor budgeting, planning, and forecasting. Because we start with user experience, Limelight provides an easy way to collect and consolidate data. We then apply intelligence to instantly identify variances, growth opportunities, and business performance. And all this happens in real-time. Limelight was designed with CFOs, Controllers, VP of Finance, and financial analysts in mind.
Specialties Budgeting, Rolling Forecast, Sales Forecast, HR Planning, Capital Planning, P&L Reporting Packages, Variance Analysis, Consolidations, External Reporting & XBRL
Supported Technologies IBM Cognos TM1, Oracle Essbase, Microsoft Analysis Services, Microsoft SQL Server, PostegreSQL
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About the role
About Limelight
Limelight is a modern FP&A platform helping finance teams move beyond spreadsheets with connected planning, forecasting, reporting, and AI-powered insights.
We work with finance teams across nonprofits, SaaS, healthcare, and multi-entity organizations to improve budgeting, forecasting, and reporting processes.
About the Role
We’re looking for a Customer Success Associate with 1–2 years of FP&A, finance operations, or customer success experience to help customers successfully adopt and optimize Limelight.
This role is focused on:
- customer support and ticket management
- building reports, templates, and dashboards
- customer training and enablement
- driving adoption and retention
- continuous optimization and customer success
You’ll work directly with finance and FP&A teams to improve workflows, resolve issues quickly, and help customers get ongoing value from the platform.
Responsibilities
- Manage customer support tickets and resolution times
- Build and maintain planning templates, reports, and dashboards
- Run customer onboarding and training sessions
- Conduct recurring customer check-ins and optimization reviews
- Help customers improve budgeting, forecasting, and reporting workflows
- Become a product expert across Limelight features and use cases
- Support customer adoption, engagement, and retention initiatives
- Assist with customer newsletters, webinars, and community engagement
Qualifications
- 1–2 years of experience in FP&A, finance operations, accounting, customer success, or SaaS support
- Strong Excel and spreadsheet skills
- Strong communication and customer-facing skills
- Organized, proactive, and detail-oriented
- Experience working with finance systems or FP&A software is a plus
Why Join Limelight
- Work closely with modern finance teams
- Gain exposure to FP&A transformation and SaaS customer success
- Help shape customer experience and product adoption
- Be part of a growing finance technology company
DMgZ921w9A
Not the right fit? Search for FP&A Customer Success Associate jobs in North York, ON
About Limelight Software
At Limelight, we believe Finance teams should spend more time analyzing data rather than consolidating spreadsheets. Our application, Limelight, empowers the Office of Finance and provides the ability to manage, track and monitor budgeting, planning, and forecasting. Because we start with user experience, Limelight provides an easy way to collect and consolidate data. We then apply intelligence to instantly identify variances, growth opportunities, and business performance. And all this happens in real-time. Limelight was designed with CFOs, Controllers, VP of Finance, and financial analysts in mind.
Specialties Budgeting, Rolling Forecast, Sales Forecast, HR Planning, Capital Planning, P&L Reporting Packages, Variance Analysis, Consolidations, External Reporting & XBRL
Supported Technologies IBM Cognos TM1, Oracle Essbase, Microsoft Analysis Services, Microsoft SQL Server, PostegreSQL