Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role

The Enterprise Systems group is responsible for maintaining the Company's Enterprise software applications i.e. Finance and Accounting, Banking, Analytics, CRM, Customer Portal and others. They ensure internal applications address important stakeholder/customer problems and opportunities that aid in core business functions.

The Enterprise Systems Project Manager plays a pivotal role in supporting the implementation of complex software application projects. They will have the opportunity to work with cross-company stakeholders and affect significant organizational change. Projects activities include a mix of internal development, configuration, operations, and third-party provider implementation activities.

A Project Manager is responsible for identifying and managing the intra team dependencies between the various team functions to ensure that team work effort remains feasible and delivers business value. The Project Manager facilitates processes and supports project execution, escalates impediments, manages risk, and helps drive project-level continuous improvement. The Project Manager must allocate and optimize resources within projects, including possible third-party resources, as well as any additional work that is required. They must have the ability to creatively define the project pacing and obtain incremental benefits before the project is complete.

Your responsibilities

• Duties and responsibilities:
  • Take the lead from a project planning and coordination perspective for the delivery of one or more larger team initiatives. This will include working with Enterprise Systems teams on scope, third parties on delivery approach and phasing, and dependent Company teams on work inputs.
  • Work with the Enterprise Systems team and third parties, compile work estimates and planning assumptions. Socialize overall target milestones, per initiative, based on work estimates and assumptions.
  • Identify and coordinate dependencies throughout the software implementation life cycle and track key project gates (including stakeholder, architectural and security reviews) to completion.
  • Work closely with third parties and project teams to ensure system readiness and effective alignment/co-ordination across teams for user acceptance testing and integration testing, refining the approach taken as Company increases agility through the various testing and project phases.
  • Work with colleagues, key stakeholders, and third parties to actively remove any obstacles blocking progress and ensure initiatives and projects are tracking to schedule, escalating to team management or program management as appropriate.
  • Proactively identify and manage delivery issues and risks in accordance with Company's risk management framework.
  • Track progress against target completion dates of initiatives and projects using Jira and other tools; work with component teams and senior program management to resolve any issues which impact plans.
  • Report on progress at the appropriate meetings (project-specific and company-wide) in accordance with Company's project management framework.
  • Acquire a high-level understanding of the design, business logic, and conceptual architecture of the relevant enterprise software.
  • Assist teams in breaking down and scheduling work activities.
  • Support and track process improvements including those which will improve project predictability.
  • Provide guidance and assistance in resolving issues and removing roadblocks.
  • Provide input on resourcing to address critical bottlenecks.

About you

• A degree or equivalent in engineering, computer science or other related field.
• Experience which includes 3+ years of project implementation in the Enterprise Applications domain and/or SaaS systems i.e. FIN/ACCT, HR, CRM (as a Project Manager or equivalent role) including planning, monitoring, managing risks and issues, and reporting on project status.
• Experience of project delivery using Agile, Scrum and hybrid development and implementation methodologies.
• Experience with driving initiatives and collaborating with stakeholders across organizations including working with remote teams across multiple geographies.
• Ability to communicate effectively with both technical and non-technical individuals.
• Strong organizational, planning, stakeholder management and documentation skills.
• Experience with either SaaS or data integration for enterprise systems.

Desirable skills

• One or more agile/project management qualifications e.g. Project Management Professional (PMP), Prince2 Practitioner, Scrum Master, SixSigma.
• Experience with data migration projects or activities.
• Experience with Salesforce Experience Cloud, Service Cloud, Contract Price Quote, Netsuite Financials/HR, and/or Zone Billing is a plus.

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.