Commis au service et à la facturation (Bilingue) / Service and Billing Clerk (Bilingual)
About the role
Value Proposition As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.
Compensation Is Only One Part Of The Employee Value Proposition That Medline Canada Offers Our Employees. As Part Of Our Mission, We Offer One Of The Most Competitive And Engaging Employee Experience Programs In Canada, Which Includes
- Collaborative work environment with highly engaged employees
- Annual Employee Appreciation Week
- Career growth and training programs
- Open communication with Senior Leaders
- Employee referral program
- Recognition programs
- Social activities
- And much more…
Job Description Summary The Service and Billing Clerk supports daily operations in the Service department by scheduling and dispatching Service Technicians to dental offices. They also support the Field Technicians with billing and warranty matters.
Job Description Supports the billing and warranty process by:
- Efficiently processing warranty parts returns to minimize financial loss
- Assisting Technicians with related procedures and processes
- Monitoring and charting work order submissions
- Supporting and acting as backup for all other areas of Sinclair Parts and Service
- Ensuring a safe work environment by understanding and following safety procedures and reporting injuries or unsafe acts
- Assisting with Biolase billing and warranty returns
- Performing other duties as assigned
Provides Customer Service To Clients And Service Technicians By
- Entering work orders into the system
- Billing monthly maintenance contracts
- Handling service issues by phone and email
- Dispatching emergency service calls to Service Technicians
Education And Experience
- 2–3 years of office administration experience
- Proficient in Microsoft Office (Excel and Outlook in particular)
Key Competencies
- Strong verbal and written communication skills
- Intermediate knowledge of Word and Excel
- Good keyboard typing skills
- Friendly personality and excellent phone etiquette
- Highly motivated team player
- Attention to detail and time management skills
- Strong ability to manage priorities and multitask
- Exceptional organizational skills to achieve quality results
- Ability to work independently, take initiative, and be self-directed
The Anticipated Salary Range For This Position $41,000.00 - $61,400.00 Annual
English is required due to the scope of the role.
This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
Medline Canada, Corporation is proud to be an equal opportunity employer.
About Medline Canada Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.
Our Commitment to Diversity and Inclusivity Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.
Our commitment to Accessibility Medline Canada is committed to the principles of accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
About Medline Industries
Medline is a healthcare company–a manufacturer, distributor and so much more, doing business in more than 125 countries and territories around the world. We provide the quality medical products and solutions our customers need to deliver their best care to every person in every care setting. Together, we free up the clinical and supply chain resources required to improve the overall operating performance of healthcare.
In a complex healthcare world, Medline strives to help our customers achieve both clinical and financial success. We do that through a personalized approach to listen and better understand our customers' needs in an environment that tirelessly demands lower costs and better outcomes.
Our responsiveness and commitment to making healthcare run better is evident in our actions every day. This is who we are. This is why customers choose us as their trusted, integrated business partner.
Commis au service et à la facturation (Bilingue) / Service and Billing Clerk (Bilingual)
About the role
Value Proposition As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.
Compensation Is Only One Part Of The Employee Value Proposition That Medline Canada Offers Our Employees. As Part Of Our Mission, We Offer One Of The Most Competitive And Engaging Employee Experience Programs In Canada, Which Includes
- Collaborative work environment with highly engaged employees
- Annual Employee Appreciation Week
- Career growth and training programs
- Open communication with Senior Leaders
- Employee referral program
- Recognition programs
- Social activities
- And much more…
Job Description Summary The Service and Billing Clerk supports daily operations in the Service department by scheduling and dispatching Service Technicians to dental offices. They also support the Field Technicians with billing and warranty matters.
Job Description Supports the billing and warranty process by:
- Efficiently processing warranty parts returns to minimize financial loss
- Assisting Technicians with related procedures and processes
- Monitoring and charting work order submissions
- Supporting and acting as backup for all other areas of Sinclair Parts and Service
- Ensuring a safe work environment by understanding and following safety procedures and reporting injuries or unsafe acts
- Assisting with Biolase billing and warranty returns
- Performing other duties as assigned
Provides Customer Service To Clients And Service Technicians By
- Entering work orders into the system
- Billing monthly maintenance contracts
- Handling service issues by phone and email
- Dispatching emergency service calls to Service Technicians
Education And Experience
- 2–3 years of office administration experience
- Proficient in Microsoft Office (Excel and Outlook in particular)
Key Competencies
- Strong verbal and written communication skills
- Intermediate knowledge of Word and Excel
- Good keyboard typing skills
- Friendly personality and excellent phone etiquette
- Highly motivated team player
- Attention to detail and time management skills
- Strong ability to manage priorities and multitask
- Exceptional organizational skills to achieve quality results
- Ability to work independently, take initiative, and be self-directed
The Anticipated Salary Range For This Position $41,000.00 - $61,400.00 Annual
English is required due to the scope of the role.
This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
Medline Canada, Corporation is proud to be an equal opportunity employer.
About Medline Canada Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.
Our Commitment to Diversity and Inclusivity Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.
Our commitment to Accessibility Medline Canada is committed to the principles of accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
About Medline Industries
Medline is a healthcare company–a manufacturer, distributor and so much more, doing business in more than 125 countries and territories around the world. We provide the quality medical products and solutions our customers need to deliver their best care to every person in every care setting. Together, we free up the clinical and supply chain resources required to improve the overall operating performance of healthcare.
In a complex healthcare world, Medline strives to help our customers achieve both clinical and financial success. We do that through a personalized approach to listen and better understand our customers' needs in an environment that tirelessly demands lower costs and better outcomes.
Our responsiveness and commitment to making healthcare run better is evident in our actions every day. This is who we are. This is why customers choose us as their trusted, integrated business partner.