About the role
About This Position We are looking for a Technology Support Specialist to join our Information Technology Department.
Responsibilities Responsibilities and Qualifications
- Perform daily Production printing operations which includes printing, sorting and distribution of system and user generated print reports, Policies, Billing Notices etc.
- Provide basic IT and administrative support to the IT Technical team
- Act as the first point of contact for company staff’s IT service requests
- Log service calls in the ticketing system and assigns calls to Tech Analysts
- Coordinate and liaise with vendors for reporting technical issues and repairs
- Monitor and report HealthCheck statuses of IT equipment
- Inventory of toners, production printing stationery and card stock
- Prepare and submit Accounts Payable vouchers for IT vendor invoices
- Ability to lift and transport moderately heavy objects, such as computers, printers and peripherals, cases of printing paper
- Other print operator and departmental duties as may be assigned during and after business hours
Qualifications
- Post-Secondary education in Computer Technology field or equivalent knowledge and skills acquired through related work experience
- Minimum 1 year experience in an IT Help Desk role
- Good understanding of computer hardware and software concepts.
- Basic technical knowledge of Windows operating systems and IT Networking
- Troubleshoot and diagnose first level support calls
- Excellent communications and organizational skills
- Ability to work independently, as well as in a Team
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
About Primerica
Primerica is a leading financial services company in North America, with more than 2,000 corporate employees who support more than 135,000 licensed independent representatives providing financial education and offering financial products and services to their clients. Primerica has been operating for more than 46 years and is publicly traded on the New York Stock Exchange (NYSE) under the symbol "PRI".
Primerica’s focus is on serving the needs of middle-income families by providing products such as term life insurance, mutual funds, annuities, mortgages, and senior health. In addition to the products and services we offer, Primerica also offers entrepreneurial-minded individuals the opportunity to build their own financial services business. More information about Primerica's Business Opportunity can be found on www.primericabusinessopportunity.com.
Headquartered in Duluth, GA, Primerica operates throughout the U.S., Canada, and the territories of Puerto Rico and Guam. We believe financial security should be possible for everyone, so we strive to meet families where they are today and help them be better prepared for their future.
About the role
About This Position We are looking for a Technology Support Specialist to join our Information Technology Department.
Responsibilities Responsibilities and Qualifications
- Perform daily Production printing operations which includes printing, sorting and distribution of system and user generated print reports, Policies, Billing Notices etc.
- Provide basic IT and administrative support to the IT Technical team
- Act as the first point of contact for company staff’s IT service requests
- Log service calls in the ticketing system and assigns calls to Tech Analysts
- Coordinate and liaise with vendors for reporting technical issues and repairs
- Monitor and report HealthCheck statuses of IT equipment
- Inventory of toners, production printing stationery and card stock
- Prepare and submit Accounts Payable vouchers for IT vendor invoices
- Ability to lift and transport moderately heavy objects, such as computers, printers and peripherals, cases of printing paper
- Other print operator and departmental duties as may be assigned during and after business hours
Qualifications
- Post-Secondary education in Computer Technology field or equivalent knowledge and skills acquired through related work experience
- Minimum 1 year experience in an IT Help Desk role
- Good understanding of computer hardware and software concepts.
- Basic technical knowledge of Windows operating systems and IT Networking
- Troubleshoot and diagnose first level support calls
- Excellent communications and organizational skills
- Ability to work independently, as well as in a Team
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
About Primerica
Primerica is a leading financial services company in North America, with more than 2,000 corporate employees who support more than 135,000 licensed independent representatives providing financial education and offering financial products and services to their clients. Primerica has been operating for more than 46 years and is publicly traded on the New York Stock Exchange (NYSE) under the symbol "PRI".
Primerica’s focus is on serving the needs of middle-income families by providing products such as term life insurance, mutual funds, annuities, mortgages, and senior health. In addition to the products and services we offer, Primerica also offers entrepreneurial-minded individuals the opportunity to build their own financial services business. More information about Primerica's Business Opportunity can be found on www.primericabusinessopportunity.com.
Headquartered in Duluth, GA, Primerica operates throughout the U.S., Canada, and the territories of Puerto Rico and Guam. We believe financial security should be possible for everyone, so we strive to meet families where they are today and help them be better prepared for their future.