Councillor's Assistant & Community Liaison
Top Benefits
About the role
Position Type:
Regular Full Time (RFT)
Closing Date:
September 18, 2025
Salary/Wage Range:
$75,862.00 - $94,827.00
Working for the City of Burlington
A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
Hours of Work
35 hours per week
Department
Customer Experience
Location
This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of City Hall - 426 Brant Street, Burlington Ontario. Work location is subject to change at the discretion of the City due to operational demands. Effective January 2026 this role will be required to be on site 50% of the time each month.
Position Overview
Reporting to the Director of Community Relations & Customer Experience, this role is responsible for providing professional, confidential, and executive support to the Councillor, including leadership in managing citizen inquiries (social media, phone, email), communications (correspondence, newsletters, presentations), and research. Maintains the Councillor’s calendar and budget, and liaises with city staff, constituents, stakeholders, and agencies. Supports transparency, accountability, and integrity in line with City policies.
Responsibilities
The incumbent is responsible to:
- Position Responsibilities:
- Provide comprehensive administrative support to Councillors, including budget preparation and monitoring, event planning, inquiry response, calendar coordination, addressing Council priorities, and arranging travel for workshops and conferences.
- Develop and implement engagement strategies with residents, community organizations, and businesses within the assigned ward.
- Foster strong community relationships through meetings, events, and digital platforms, including social media.
- Act as a liaison between the community and municipal departments, ensuring residents access relevant resources and opportunities.
- Maintain office accessibility through consistent hours, timely responses to public inquiries, and effective complaint resolution in consultation with the Councillor; manage a comprehensive contact list.
- Attend meetings with or on behalf of the Councillor, including ward advisory committees, citizen groups, and community initiatives.
- Facilitate partnerships that support community development and shared ward improvement goals.
- Serve as a primary contact for community concerns, ensuring timely and effective resolution.
- Gather and analyze data on community needs and demographics to support municipal decision-making.
- Support communications by drafting correspondence, newsletters, web content, and social media updates.
- Maintain Councillor content on the corporate website, ensuring alignment with branding standards.
- Stay informed on ward-specific issues and conduct relevant research.
- Adhere to corporate election policies and protocols during election years.
- Support fellow Councillor Assistants and contribute to broader Council and corporate functions as needed.
Requirements
- Minimum 3–5 years of executive assistant experience, ideally supported by post-secondary education in public administration or a related field; equivalent education and experience combinations will be considered.
- Proven track record of proactive, customer-focused service delivery.
- Exceptional oral and written communication skills for engaging with diverse stakeholders and managing competing priorities.
- Proficiency in social media tools for content management and updates.
- Demonstrated discretion, sound judgment, diplomacy, and ability to maintain confidentiality.
- Strong organizational skills; self-starter capable of working independently and collaboratively.
- Ability to manage multiple tasks under pressure in a high-volume, deadline-driven environment with strong attention to detail.
- Excellent customer service skills; able to communicate effectively with City Council, committees, staff, and Burlington residents.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Capable of balancing daily tasks with strategic corporate and departmental project work.
- Experience with Customer Relationship Management (CRM) system is an asset.
Accommodations
In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at:
if you require accommodation to ensure your equal participation in the recruitment and selection process.
Note to Applicants:
We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.
About City of Burlington, Ontario
As you look through our current job openings, remember: the grass is greener at the City of Burlington. With approximately 890 full-time and 600 part-time employees, we focus on teamwork, collaboration and investing in our co-workers. It’s no wonder our employee turnover rate is less than 7 per cent (that’s good). The City of Burlington is an award winning city, filled with award winning staff. In fact, we put the “greater” in the GTA.
As public servants, our job is to provide excellent public service and good value for taxes. Our staff know this and are proud of the work they do, because as Canada’s best mid-sized city, we’re second to none. Our staff are dedicated, caring, professional and award winning. We have excellent benefits and pension as well as flexible work arrangements such as work from home, job sharing/rotations and a compressed work week. If you want to join a forward-thinking organization, apply today. Come for the job, stay for the career. We’ve got it all.
Councillor's Assistant & Community Liaison
Top Benefits
About the role
Position Type:
Regular Full Time (RFT)
Closing Date:
September 18, 2025
Salary/Wage Range:
$75,862.00 - $94,827.00
Working for the City of Burlington
A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
Hours of Work
35 hours per week
Department
Customer Experience
Location
This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of City Hall - 426 Brant Street, Burlington Ontario. Work location is subject to change at the discretion of the City due to operational demands. Effective January 2026 this role will be required to be on site 50% of the time each month.
Position Overview
Reporting to the Director of Community Relations & Customer Experience, this role is responsible for providing professional, confidential, and executive support to the Councillor, including leadership in managing citizen inquiries (social media, phone, email), communications (correspondence, newsletters, presentations), and research. Maintains the Councillor’s calendar and budget, and liaises with city staff, constituents, stakeholders, and agencies. Supports transparency, accountability, and integrity in line with City policies.
Responsibilities
The incumbent is responsible to:
- Position Responsibilities:
- Provide comprehensive administrative support to Councillors, including budget preparation and monitoring, event planning, inquiry response, calendar coordination, addressing Council priorities, and arranging travel for workshops and conferences.
- Develop and implement engagement strategies with residents, community organizations, and businesses within the assigned ward.
- Foster strong community relationships through meetings, events, and digital platforms, including social media.
- Act as a liaison between the community and municipal departments, ensuring residents access relevant resources and opportunities.
- Maintain office accessibility through consistent hours, timely responses to public inquiries, and effective complaint resolution in consultation with the Councillor; manage a comprehensive contact list.
- Attend meetings with or on behalf of the Councillor, including ward advisory committees, citizen groups, and community initiatives.
- Facilitate partnerships that support community development and shared ward improvement goals.
- Serve as a primary contact for community concerns, ensuring timely and effective resolution.
- Gather and analyze data on community needs and demographics to support municipal decision-making.
- Support communications by drafting correspondence, newsletters, web content, and social media updates.
- Maintain Councillor content on the corporate website, ensuring alignment with branding standards.
- Stay informed on ward-specific issues and conduct relevant research.
- Adhere to corporate election policies and protocols during election years.
- Support fellow Councillor Assistants and contribute to broader Council and corporate functions as needed.
Requirements
- Minimum 3–5 years of executive assistant experience, ideally supported by post-secondary education in public administration or a related field; equivalent education and experience combinations will be considered.
- Proven track record of proactive, customer-focused service delivery.
- Exceptional oral and written communication skills for engaging with diverse stakeholders and managing competing priorities.
- Proficiency in social media tools for content management and updates.
- Demonstrated discretion, sound judgment, diplomacy, and ability to maintain confidentiality.
- Strong organizational skills; self-starter capable of working independently and collaboratively.
- Ability to manage multiple tasks under pressure in a high-volume, deadline-driven environment with strong attention to detail.
- Excellent customer service skills; able to communicate effectively with City Council, committees, staff, and Burlington residents.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Capable of balancing daily tasks with strategic corporate and departmental project work.
- Experience with Customer Relationship Management (CRM) system is an asset.
Accommodations
In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at:
if you require accommodation to ensure your equal participation in the recruitment and selection process.
Note to Applicants:
We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.
About City of Burlington, Ontario
As you look through our current job openings, remember: the grass is greener at the City of Burlington. With approximately 890 full-time and 600 part-time employees, we focus on teamwork, collaboration and investing in our co-workers. It’s no wonder our employee turnover rate is less than 7 per cent (that’s good). The City of Burlington is an award winning city, filled with award winning staff. In fact, we put the “greater” in the GTA.
As public servants, our job is to provide excellent public service and good value for taxes. Our staff know this and are proud of the work they do, because as Canada’s best mid-sized city, we’re second to none. Our staff are dedicated, caring, professional and award winning. We have excellent benefits and pension as well as flexible work arrangements such as work from home, job sharing/rotations and a compressed work week. If you want to join a forward-thinking organization, apply today. Come for the job, stay for the career. We’ve got it all.